Difference between revisions of "MOR Manual"
From Kolmisoft Wiki
Jump to navigationJump to search
| (47 intermediate revisions by 4 users not shown) | |||
| Line 1: | Line 1: | ||
<br><br><br>< | <br><br><br> | ||
<html> | |||
<div align="center"> | |||
<iframe width="640" height="360" src="https://www.youtube.com/embed/R65ufpHOz_g" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe> | |||
</div> | |||
</html> | |||
<mkmeta>Detailed instructions how to use MOR Class 5 Softswitch</mkmeta> | <mkmeta>Detailed instructions how to use MOR Class 5 Softswitch</mkmeta> | ||
<div align="center"> | <div align="center"> | ||
<br> | <br> | ||
<center>MOR is Class 5 | <center>MOR is a Class 5 Softswitch with Billing and Routing with extended functionality, increased stability, and professional support directly from the developers. It enables VoIP providers to offer various services.</center> | ||
</div> | </div> | ||
<br><br> | <br><br> | ||
= Introduction = | = Introduction = | ||
* [[Introduction]] [[Image:flag_esp.jpg|alt="flag"|link=|right|link=Introduction (es)]] | * [[Introduction]] [[Image:flag_esp.jpg|alt="flag"|link=|right|link=Introduction (es)]] | ||
* [[Who is this product designed for]] | * [[Who is this product designed for]] | ||
* [[MOR Functionality]] | |||
* [[Supported Business Models]] | * [[Supported Business Models]] | ||
* [[MOR Admin Interface|Admin Interface]] | |||
* [[How to make first call|How to make a first call]] [[Image:flag_rus.jpg|alt="flag"|link=|right|link=How to make first call (ru)]] | * [[How to make first call|How to make a first call]] [[Image:flag_rus.jpg|alt="flag"|link=|right|link=How to make first call (ru)]] | ||
<br><br><br> | <br><br><br> | ||
| Line 55: | Line 58: | ||
* [[Voicemail]] | * [[Voicemail]] | ||
* [[Multi Server support]] | * [[Multi Server support]] | ||
* [[MOR White-labeling|White-labeling]] | |||
* Emails | * Emails | ||
** [[Configuration_from_GUI#Emails|Email settings]] | ** [[Configuration_from_GUI#Emails|Email settings]] | ||
** [[Emails|Mass Emails]] | ** [[Emails|Mass Emails]] | ||
** [[Email variables]] | ** [[Email variables]] | ||
* [[WebRTC]] | |||
* [[Time Zone list]] | |||
<br><br><br> | <br><br><br> | ||
| Line 82: | Line 87: | ||
* [[How to create User and Device|How to create a User and Device]] | * [[How to create User and Device|How to create a User and Device]] | ||
* [[MOR_forgot_user_password|How to reset lost GUI password]] | * [[MOR_forgot_user_password|How to reset lost GUI password]] | ||
<br><br><br> | <br><br><br> | ||
| Line 114: | Line 96: | ||
** [[How to create User and Device|How to create a User and Device]] | ** [[How to create User and Device|How to create a User and Device]] | ||
** [[Allowed Addresses]] | ** [[Allowed Addresses]] | ||
* [[Devices Bulk Create]] | |||
* [[Trunks]] | * [[Trunks]] | ||
* [[CLIs (Incoming CallerIDs)]] | * [[CLIs (Incoming CallerIDs)]] | ||
| Line 126: | Line 109: | ||
* [[Registration_Status|Device registration status]] | * [[Registration_Status|Device registration status]] | ||
* [[Device Rules]] | * [[Device Rules]] | ||
* [[Feature Codes]] | |||
<br><br><br> | <br><br><br> | ||
| Line 141: | Line 125: | ||
* [[NO ANSWER/BUSY interpretation for providers]] | * [[NO ANSWER/BUSY interpretation for providers]] | ||
* [[Provider_Deviations|Provider Deviations]] | * [[Provider_Deviations|Provider Deviations]] | ||
* [[Provider AGI script]] | |||
* Provider Configuration | * Provider Configuration | ||
** [[Net2phone configuration | Net2phone]] | ** [[Net2phone configuration | Net2phone]] | ||
| Line 153: | Line 138: | ||
** [[DID Logic]] | ** [[DID Logic]] | ||
** [[Voxbeam]] | ** [[Voxbeam]] | ||
<br><br><br> | |||
= [[Tariffs]] = | |||
* [[Directions and Destinations]] | |||
** [[Destinations Groups]] | |||
** [[Destination Groups Policy]] | |||
** [[Block some Destination to User|Block a Destination to a User]] | |||
* [[Day setup]] | |||
* [[Bulk change Tariffs for Users]] | |||
* [[Wholesale Tariff | Wholesale]] | |||
** [[Entering Rates for Wholesale Tariff]] | |||
** [[Rate import from CSV]] | |||
** [[Blocked Rates]] | |||
* Retail | |||
** [[Advanced Rates | Advanced (Retail) Rates]] | |||
*** [[Entering Rates for Retail Tariff]] | |||
*** [[Advanced Rates for Users| Advanced (Retail) Rates for Users]] | |||
** [[Custom Rates]] | |||
* [[Tariff Transformation]] | |||
** [[Make Retail Tariff from Wholesale Tariff explained]] | |||
* [[Why User can't check his Rates]] | |||
<br><br><br> | <br><br><br> | ||
| Line 171: | Line 179: | ||
* [[Why call was not routed through other provider/trunk?|Why was a call not routed through another provider/trunk?]] | * [[Why call was not routed through other provider/trunk?|Why was a call not routed through another provider/trunk?]] | ||
* [[Intelligent Internal Routing]] | * [[Intelligent Internal Routing]] | ||
* Advanced [[extensions_mor_custom.conf]] | |||
<br><br><br> | <br><br><br> | ||
| Line 201: | Line 210: | ||
= [[Accounting]] = | = [[Accounting]] = | ||
* [[Services]] | |||
** [[Flat-Rates]] | |||
* [[Subscriptions]] | |||
* [[Invoices]] | * [[Invoices]] | ||
** [[Invoice configuration]] | ** [[Invoice configuration]] | ||
** [[Pay Invoice with balance deduction]] | ** [[Pay Invoice with balance deduction]] | ||
** [[Invoice by CallerID]] | ** [[Invoice by CallerID]] | ||
* [[Payments]] | * [[Payments]] | ||
* [[Vouchers]] | * [[Vouchers]] | ||
<br><br><br> | <br><br><br> | ||
| Line 222: | Line 233: | ||
* [[Providers Statistics]] | * [[Providers Statistics]] | ||
* [[Providers Calls]] | * [[Providers Calls]] | ||
* [[Statement Of Account]] | |||
* [[Aggregate]] | * [[Aggregate]] | ||
* [[First Activity]] | * [[First Activity]] | ||
| Line 230: | Line 242: | ||
* [[Profit Stats]] | * [[Profit Stats]] | ||
* [[Country Stats]] | * [[Country Stats]] | ||
* [[Hangup Cause Report]] | |||
* [[Graphs]] | * [[Graphs]] | ||
* [[Google Maps integration]] | * [[Google Maps integration]] | ||
| Line 249: | Line 262: | ||
** [[Different code send to User compared to received from Provider]] | ** [[Different code send to User compared to received from Provider]] | ||
* [[Call Info]] | * [[Call Info]] | ||
** [[Call log explanation]] | |||
* [[SIP debug info]] | * [[SIP debug info]] | ||
* [[Provider connection testing]] | * [[Provider connection testing]] | ||
| Line 257: | Line 271: | ||
* [[Lots of calls made by System Admin user]] | * [[Lots of calls made by System Admin user]] | ||
* [[Renew Devices]] | * [[Renew Devices]] | ||
* [[Email log]] | |||
* [[MOR forward Q.850 Reason header]] | |||
<br><br><br> | <br><br><br> | ||
| Line 266: | Line 282: | ||
* [[Where I can get my serial key from]] | * [[Where I can get my serial key from]] | ||
* [[MOR Server Speedup]] | * [[MOR Server Speedup]] | ||
* [[Second Admin account]] | |||
* [[Asterisk keepalive script]] | |||
<br><br><br> | |||
= Security = | |||
* [[How to be secure using MOR]] | |||
* [[Blocking SIP Scanners]] | |||
* [[MOR iptables Chains]] | |||
* [[MOR two factor authentication]] | |||
<br><br><br> | <br><br><br> | ||
| Line 281: | Line 307: | ||
= Other functionality = | = Other functionality = | ||
* [[SIP Header Manipulation]] | |||
* [[IVR system]] | * [[IVR system]] | ||
** [[IVR for Calling Cards]] | ** [[IVR for Calling Cards]] | ||
| Line 319: | Line 346: | ||
= [[MOR Addons|'''MOR Addons''']] = | = [[MOR Addons|'''MOR Addons''']] = | ||
* [[Limited Addons]] | * [[Limited Addons]] | ||
* [[Automatic Tariff Import]] | |||
* [[Auto-Dialer Addon]] | * [[Auto-Dialer Addon]] | ||
* [[Call Shop Addon]] | * [[Call Shop Addon]] | ||
| Line 329: | Line 357: | ||
** [[Alert Groups]] | ** [[Alert Groups]] | ||
** [[Alert Schedules]] | ** [[Alert Schedules]] | ||
** [[Dynamic Blacklist Functionality]] | |||
* [[Payment Gateway Addon]] | * [[Payment Gateway Addon]] | ||
* [[Recordings Addon]] | * [[Recordings Addon]] | ||
* [[Reseller Addon]] | * [[Reseller Addon]] | ||
* [[Reseller Pro Addon]] | * [[Reseller Pro Addon]] | ||
* [[SMS Addon]] | * [[PBX_Functions_Addon | PBX Functions Addon]] | ||
* [[SMS Addon]] DISCONTINUED | |||
<br><br><br> | <br><br><br> | ||
| Line 360: | Line 390: | ||
* [[How to change GUI port]] | * [[How to change GUI port]] | ||
* [[How to change qualify packets frequency]] | * [[How to change qualify packets frequency]] | ||
* [[ | * [[MOR 10CC]] | ||
* [[VitalPBX interconnection with MOR]] | |||
<br><br> | <br><br> | ||
= Old Manuals = | = Old Manuals = | ||
* [http:// | * [http://packets.kolmisoft.com/packets/docs/MOR_X4_Manual.pdf MOR X4 Manual] | ||
* [http:// | * [http://packets.kolmisoft.com/packets/docs/MOR_X3_Manual.pdf MOR X3 Manual] | ||
* [http:// | * [http://packets.kolmisoft.com/packets/docs/MOR_12_Manual.pdf MOR 12 Manual] | ||
* [http:// | * [http://packets.kolmisoft.com/packets/docs/MOR_11_Manual.pdf MOR 11 Manual] | ||
* [http:// | * [http://packets.kolmisoft.com/packets/docs/MOR_10_Manual.pdf MOR 10 Manual] | ||
* [ | * [[Material for testing users]] | ||
Latest revision as of 16:39, 20 February 2026
Introduction
- Introduction
- Who is this product designed for
- MOR Functionality
- Supported Business Models
- Admin Interface
- How to make a first call
Concepts/Definitions
- MOR Terminology
- Billing Concepts
- Billing Logic
- Call explained
- E.164
- Rounding
- Multi-Tax system
- What is a PIN?
- ASR/ACD
- Margin and Markup
- What are callgroups and pickupgroups?
- Balance and Credit
- Local Calls
- Prepaid Logic
- Authentication
- Fax over VoIP
Configuration
- mor.conf
- Performance Suggestions
- Configuration from GUI
- Voicemail
- Multi Server support
- White-labeling
- Emails
- WebRTC
- Time Zone list
Number Manipulation
- Localization
- Provider Rules
- DID handling by Localization
- Number Manipulation Examples
- Block wrong short numbers with Localization
- LCR/Tariff change based on call prefix
- Prefix finder
Users
- User Details
- Hide Users
- Why MOR does not allow users to be deleted
- How to create a User and Device
- How to reset lost GUI password
Devices
- Device settings
- Devices Bulk Create
- Trunks
- CLIs (Incoming CallerIDs)
- Duplicate call prevention
- Allow loss calls
- Device groups
- Call Flow
- Which codecs should I choose for devices?
- How to configure IP Authentication for Device
- Device registration status
- Device Rules
- Feature Codes
Providers
(also known as terminators, suppliers, vendors or trunks)
- Terminators
- Provider with several IPs
- H323 Provider settings
- Provider with ANI
- Configure Provider which can make calls
- Configure Provider with dynamic IP
- Simultaneous call limitation
- NO ANSWER/BUSY interpretation for providers
- Provider Deviations
- Provider AGI script
- Provider Configuration
Tariffs
- Directions and Destinations
- Day setup
- Bulk change Tariffs for Users
- Wholesale
- Retail
- Tariff Transformation
- Why User can't check his Rates
Call Routing
- LCR
- LCR Logic
- How to add Provider to LCR
- Call Routing by price
- Call Routing by priority (Manual LCR)
- Call routing per destination basis
- LCR/Tariff change based on call prefix
- Routing by Percent or Weight-based routing
- Why was a call not routed through another provider/trunk?
- Intelligent Internal Routing
- Advanced extensions_mor_custom.conf
DIDs
- DID Management
- Work flow for DID
- DID Billing
- DIDs Usage
- Personal DIDs
- Example - Configuring DID to ring some Device
- PBX Function External DID
- Ring-Groups
- DID with VoxBone using his URI
- Forward DID to External Number
- How to charge DID on a monthly basis
- DID handling by Localization
- DID Blocking
- Dial Plans
Accounting
Reporting
- Active Calls
- Last Calls
- Local Calls Stats
- Users Calls
- Users Finances
- Loss Making Calls
- DIDs Report
- Providers Statistics
- Providers Calls
- Statement Of Account
- Aggregate
- First Activity
- Quick Stats
- Simultaneous Calls stats
- Calls by Source
- Login Stats
- Profit Stats
- Country Stats
- Hangup Cause Report
- Graphs
- Google Maps integration
- Balance in phone
- Privacy to hide Destination ends
Troubleshooting
- Frequently Asked Questions
- Action log
- Call Tracing
- Integrity Check
- Hangupcause Codes
- Call Info
- SIP debug info
- Provider connection testing
- Asterisk CLI
- MOR's Core version
- Lots of calls made by System Admin user
- Renew Devices
- Email log
- MOR forward Q.850 Reason header
Maintenance
- How to restart Asterisk server
- Upgrade MOR GUI
- Lost MOR GUI admin password
- Where I can get my serial key from
- MOR Server Speedup
- Second Admin account
- Asterisk keepalive script
Security
Testing
Payment gateways
Other functionality
- SIP Header Manipulation
- IVR system
- Callback
- PBX Functions
- Fax2Email
- Recordings
- PhoneBook
- Speed Dials
- Backup system
- Data import
- CDR
- Online registration
- Quick Forwards
- Transfers with MOR
- GUI on Mobile Devices
- PBX connection to MOR
- MOR API
- Cron actions
MOR Addons
- Limited Addons
- Automatic Tariff Import
- Auto-Dialer Addon
- Call Shop Addon
- Callback Addon
- Calling Cards Addon
- Mobile Number Portability Addon
- Monitorings Addon
- Payment Gateway Addon
- Recordings Addon
- Reseller Addon
- Reseller Pro Addon
- PBX Functions Addon
- SMS Addon DISCONTINUED
Tutorials
- Usual configuration sequence
- How to create User and Device
- How to setup Dial Local function
- How to setup Calling Cards
- How to setup Callback
- How to setup Conferences using Trixbox
- How to forward the Call when Device is offline
- IVRs
- DIDs
- How to configure 911 service
- How to block a Destination to a User
- How to make several connections from one IP
- How to be secure using MOR
- How to change GUI port
- How to change qualify packets frequency
- MOR 10CC
- VitalPBX interconnection with MOR
