Call Routing by priority (Manual LCR)

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Description

Call Routing by priority means that a call is routed by a predetermined order, not by the cheapest price for the destination.

This method of routing is used when it is known that a Provider provides better quality for some destinations, or for some other reason a call should go in some special order.

Usage

To set this feature go to SETTINGS –> Billing –> LCR

Lcr path.png

Press Icon add.pngNew LCR to create new LCR or click on Icon edit.png icon on existing LCR and set the order type of priority in LCR:

Lcr edit by priority.png

Then go to Providers list, like it is marked in picture below

Lcr by priority1.png

Click on Change Order to change the order of Providers for this LCR:

Lcr by priority2.png

Now you can use blue arrows to change Providers order:

Lcr by priority3.png

or use drag and drop if you check Change LCR priority by using drag and drop option in SETTINGS –> Setup –> Settings –> Visual tab

LCR is prepared. Assign this LCR to users and route calls manually.

See also

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