Custom Rates

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Custom Rates are rates that differ from the default user's tariff. When Retail type tariff is assigned to User as a main tariff, Custom Rates icon appear in Users list or edit page. Note that Custom Rates are not available with any other type of tariff. If Custom Rates and/or tariff rates are set for the user, only the Custom Rates will be shown in the details of Destination rates.


Go to SETTINGS –> Users

Users path.png

In Users list you can see Icon rates.png icon by the Users with Retail Tariff assigned:

Custom rates user list.png

Clicking on the Icon rates.png icon will open the list of all Custom Rates applied to the specific user:

Custom rates list.png

From the drop-down list, select the Destination Group for which you want to create a Custom Rate and click Icon add.png icon. To edit Custom Rates click on Rates-icon.png icon and enter the page where you can define when the custom rate takes place: you can set specific day time or week days, by clicking "Split to Work Days and Free Days":


You can edit Custom Rates details by clicking Details-icon.png icon:

Custom rates details.png


Users A and B both have the tariff 'GOLD', but customer A has a rate to Russia of 0.5 and customer B has a tariff to Spain of 0.6. 'GOLD' rates for these destinations are 0.7 and 0.8. Put new values for each customer in their Custom Rates and the new rates will be used instead of the default tariff rates. This makes it possible to assign different rates for different customers, without creating a new tariff for everyone.

Most of the time, customers are only interested in calling a few destinations. Nobody needs complete A-Z destinations. With Custom Rates, it is possible to adjust rates to the relevant destinations.

From Reseller and Reseller PRO

Go to MAIN MENU –> Users and in Users list there are Icon rates.png icon by the Users with Retail Tariff assigned. Reseller and Reseller PRO are able to manage their own Users Custom Rates as admin.

From Accountant

Accountant can manage Custom Rates of admin Users if there are set See Financial Data, Manage Users and User Tariff permissions in Accountant permissions.

See also