ASR/ACD
ASR - Answer-Seizure Ratio
The Answer-Seizure Ratio (ASR) is a percentage part of successfully answered Calls from all Call attempts (successfully answered Calls divided by the total number of Calls attempted and multiplied by 100). The total number of calls attempted, which are known as "seizures". Since busy signals and other rejections by the called number count as call failures, the calculated ASR value can vary depending on user behavior. (http://www.voip-info.org/wiki/view/ASR)
60-70% is considered a very good ASR in the VoIP world.
ACD – Average Call Duration
The Average Call Duration (ACD) is calculated by summing the billable seconds (billsec) of answered calls and dividing by the number of answered calls.
Where to find ACD and ASR in Admin, Reseller, and User panels?
In the Admin system, you can find ACD and ASR in Statistics--> Calls --> Aggregate. Aggregate statistics provide brief information about terminators and originators of ASR and ACD.
A simple reseller cannot view Aggregate statistics. Reseller PRO must have Providers assigned to Terminators. In the reseller PRO system, you can find ACD and ASR inthe Main menu --> Calls --> Aggregate
A simple user cannot check their call details by destination, but they can view various call metrics and the average call duration in the Personal menu --> Calls --> Graphs. Although ACR and ASR for the calls are not written directly, we can see this information from other parameters, such as the Failed Calls and All Calls parameters.
