IVR Dial Plan
Create an IVR and go to SETTINGS -> Billing -> DIDs -> Dial Plans
Here you can see list of all Dial Plans
Click on New Dial Plan or choose IVR Dial Plan which already exist and click on icon. Find edit form like this:
- Name – here you can put the name of IVR Dial Plan
- IVR – select IVR which have to be used, in IVR: Default column specifies name of IVR system that will be used to fill remaining time.
- Time Period – select Time Period for IVR above.
- Time Zone – select in which Time zone Time Period will work.
At last click icon to add this Dial Plan or icon to update it.
The IVR (Interactive Voice Response) Dial Plan can be seen in action in IVR for Calling Cards also.
NOTE that the above example only illustrates how to create an IVR Dial Plan and it does not mean that IVR Dial Plan is only applicable for Calling Cards. For example, you can program automatic answering machine to redirect the caller to an appropriate department by using IVR. For better understanding of IVR logic see IVR system.