Speed Dials

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This functionality lets the user enter a short number (Speed Dial) which transforms into an actual long number. For example, if the user dials '11', the system will transform this to a full number such as 37063042438 (ALL NUMBERS MUST BE IN INTERNATIONAL FORMAT). It saves the user time by allowing him to avoid dialing long numbers.

Speed Dials can't be equal to extensions of local devices. If they are, they are ignored and local devices are dialed instead.

Speed Dials can point to DIDs.

Speed Dials are applicable for both Users and Calling Cards. For example, Speed Dials are active for the following dialing types:

  • Simple dialing from VoIP devices (e.g. local calls).
  • When the user is authenticated over ANI or PIN.
  • For Calling Cards.

Speed Dials for Users

Speed Dials for users are incorporated together with PhoneBook functionality and differ slightly from Calling Card implementation. When a User logs in into his portal, he is able to manage his Speed Dials through the PhoneBook menu:

Speed dial for user.png

Here the User has created a new Speed Dial: '11'. When he dials '11', the system will dial '37063042438'.


  • Speed Dial '22'. It is Global - that is, created by System Admin. A User can use it, but he can't manage it.
  • In order for user to be able to use Speed Dials, he needs to have at least Virtual device. If a User has no Device, he will not be able to dial out.

Speed Dials for Calling Cards

When a Calling Card owner logs in to the Calling Card Panel (/billing/ccpanel), he is able to manage his Speed Dials:

Speed dial for cc.png

Here the Calling Card owner created a new Speed Dial: '11'. When he dials '11', the system will dial to '37063042438'.


Speed Dials cannot be a single digit in length. They must have two or more digits because of the system architecture.