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A Device represents the end-point that can generate (originate) or receive (terminate) calls. As an example, a device can represent a:

  • Normal phone
  • Mobile phone
  • VoIP phone
  • VoIP softphone
  • PSTN phone (connected through an FXS port)
  • PBX
  • Softswitch
  • Fax

Each user can have many devices (no limit). (A user can be viewed as a Device group with similar properties, such as Balance/Credit, LCR, Tariff, etc).

User device.png

Devices list

In the main User window, click on Icon device.png to check the user's devices. Also, you can go to SETTINGS –> Users –> Devices to check all devices.

Devices path.png

NOTE It is important to remember that some settings apply to users and others to separate devices. This means that if a setting applies to the user, the same setting applies to all his devices. For example, the balance of the account. It is a field for the user, but if the balance is too low, the user will be unable to dial out on any of his devices.

Devices list.png

In this window you see some details for Devices. The choices available are:

Icon call flow.png Call Flow – set call flow for this device.
Icon dids.png DIDs – shows DIDs assigned to this device.
Icon clis.png CLIs – CallerIDs for this device.
Icon recodings.png – recordings for this device.
Icon details.png – all details for this device from DB.
Icon edit.png – edit device's settings.
Icon delete.png – delete device.


  • Accountants can view the Device list with a Manage Devices Permission. Columns such as PIN or Extension are also displayed only with the corresponding Accountant Permissions (Device PIN, Device Extension) Accountant permissions.
  • If the Manage Users Permission is turned off but the Manage Devices Permission is enabled, the Device List is reachable via direct link /billing/devices/devices_all.
  • If the Accountant is set to view only the Assigned Users, only the Assigned Users are listed in the Device List.
  • Devices can also be filtered using the search form which also corresponds to the Permission settings.

Device types

Icon device.png Device – default device.
Icon virtual device.png Virtual Device – virtual device that does not represent a real device (used for various dial logics).
Icon trunk.png Trunk – PBX/Trunk.
Icon trunk with ani.png Trunk with ANI – PBX/Trunk with ANI authentication.
Icon fax.png Fax deviceFax2Email virtual device.

See also