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Vouchers are used to fill the balance of a user. You can sell vouchers either printed on paper or over the Internet. When a user logs in and enters a voucher number, his balance will increase by the value issued for this voucher. Vouchers are useful if you want to create an easy way for users to increase their balance without long payment procedure through other Payment Gateways.

Who can generate and use vouchers?

  • Vouchers can be generated only by admin.
  • Vouchers can be used by admin's users including resellers.
  • Reseller's users are not allowed to use vouchers


Go to ADDONS -> Payment gateways -> Payments:

Payments path.png

Select tab Vouchers and here you can manage configurations of Vouchers.

Payments vouchers.png

  • Vouchers enabled – allows to use Vouchers on system.
  • Number length – what will be the length of a Voucher number.
  • Disable time – how long client will be not allowed to enter the voucher number after retries exceed. Value should be specified in minutes.
  • Attempts to enter – how many times client can try to enter voucher number.
  • Disable Card with same Number as Voucher if Voucher is used? – allows Calling Card to be used as Voucher.


When a user logs in, he sees vouchers icon on the main page:

Voucher logo.png

He can click it and enter the voucher number. He can try up to X times, where X is set in configuration menu. If he fails to enter the correct voucher number X times (the maximum number he is allowed), he will not be allowed to enter the voucher number again for a set period of time. The values for how many times he can try and for how long to disable attempts to enter are configurable in the Configuration menu.

When the user enters a correct voucher number, his balance will increase, he will get a new payment record, and this voucher will be marked as used.

Go to ADDONS –> Payment gateways –> Vouchers

Vouchers path.png

If you want to see list of all Vouchers:

Vouchers list.png

This window show the status of the voucher. Active? shows whether we can use the voucher. All other information is self-explanatory.


In order to add new vouchers, click Icon add.png Add vouchers:

Vouchers add.png

Here you can enter the necessary information to generate an array of vouchers.

The tag field is only used to mark a series of vouchers. It is just for informational purposes or for easier search.


Click Icon edit.png to make various changes to many Vouchers at once:

Vouchers bulk.png


Vouchers are not accepted

Make sure Active Till is tomorrow or a more distant point in the future.

Vouchers are not visible for postpaid users

1. Go to SETTINGS –> Setup –> Settings

Settings path.png

2. Go to "Visual" tab and check if Hide payment options for postpaid users option is set. If so - unset it and vouchers will be visible.

See also