Difference between revisions of "MOR Manual"

From Kolmisoft Wiki
Jump to navigationJump to search
 
(182 intermediate revisions by 7 users not shown)
Line 1: Line 1:
[[Image:mor8_front.png|right|300px]]
<br><br><br>
<html>
<div align="center">
<iframe width="640" height="360" src="https://www.youtube.com/embed/R65ufpHOz_g" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
</div>
</html>


<mkmeta>Detailed instructions how to use MOR Class 5 Softswitch</mkmeta>
<div align="center">
<br>
<center>MOR is a Class 5 Softswitch with Billing and Routing with extended functionality, increased stability, and professional support directly from the developers. It enables VoIP providers to offer various services.</center>
</div>
<br><br>
<br><br>
<center><b><big>Download manual in PDF [[Image:flag_uk.jpg]] [http://www.kolmisoft.com/packets/MOR8_Manual.pdf English version here]. <br>NOTE: info in PDF Manual can be outdated, use wiki for newest info.</big></b></center>
= Introduction =
<br><br>
* [[Introduction]] [[Image:flag_esp.jpg|alt="flag"|link=|right|link=Introduction (es)]]
* [[Who is this product designed for]]
* [[MOR Functionality]]
* [[Supported Business Models]]
* [[MOR Admin Interface|Admin Interface]]
* [[How to make first call|How to make a first call]] [[Image:flag_rus.jpg|alt="flag"|link=|right|link=How to make first call (ru)]]
<br><br><br>
 
= Concepts/Definitions =
= Concepts/Definitions =
* [[Billing Concepts]]
* [[MOR Terminology]]
* [[Billing Concepts]] [[Image:flag_rus.jpg|right|alt="flag"|link=|link=Billing Concepts (ru)]]
* [[Billing Logic]]
* [[Billing Logic]]
* [[Call explained]]
* [[Call explained]]
Line 14: Line 33:
* [[ASR/ACD]]
* [[ASR/ACD]]
* [[Margin and Markup]]
* [[Margin and Markup]]
* [[What are callgroups and pickupgroups?|What are callgroups and pickupgroups?]]
* [[What are callgroups and pickupgroups|What are callgroups and pickupgroups?]]
* [[Balance and Credit]]
* [[Balance and Credit]]
* [[Local Calls]]
* [[Local Calls]]
* [[Prepaid Logic]]
* [[Prepaid Logic]]
* [[Authentication]]
* [[Authentication]]
* [[Fax over VoIP]]


<br><br><br>
<br><br><br>
Line 24: Line 44:
= Configuration =
= Configuration =
* [[mor.conf]]
* [[mor.conf]]
* [[Performance Suggestions]]
* [[Configuration from GUI]]
* [[Configuration from GUI]]
** [[reCAPTCHA]]
** [[reCAPTCHA]]
** [[Payments configuration]]
** [[Payments configuration]]
** [[Device configuration]]
** [[Default device settings]]
** [[Default device settings]]
** [[Default_user|Default user settings]]
** [[Accountant permissions]]
** [[Accountant permissions]]
** [[Logo change]]
** [[Logo change]]
** [[Currencies]]
** [[Currencies]]
** [[Translations]]
** [[Translations]]
** [[Global_date_format | Global date format]]
** [[Remove Manual link from admin GUI]]
* [[Voicemail]]
* [[Voicemail]]
* [[Multi Server support]]
* [[Multi Server support]]
* [[Emails]]
* [[MOR White-labeling|White-labeling]]
* Emails
** [[Configuration_from_GUI#Emails|Email settings]]
** [[Emails|Mass Emails]]
** [[Email variables]]
** [[Email variables]]


<br><br><br>
<br><br><br>
Line 47: Line 74:
* [[Block wrong short numbers with Localization]]
* [[Block wrong short numbers with Localization]]
* [[LCR/Tariff change based on call prefix]]
* [[LCR/Tariff change based on call prefix]]
* [[Prefix finder]]


<br><br><br>
<br><br><br>
=[[Users]] =
=[[Users]] =
* [[User Details]]
* [[User Details]]
** [[Warning balance]]
** [[Warning balance]]
* [[User Blocking]]
** [[User Blocking]]
* [[Hide Users]]
* [[Hide Users]]
* [[User grouping]]
* [[Why MOR does not allow to delete users|Why MOR does not allow users to be deleted]]
* [[Why MOR does not allow to delete users]]
* [[How to create User and Device|How to create a User and Device]]
* [[How to create User and Device]]
* [[MOR_forgot_user_password|How to reset lost GUI password]]
* [[How to change Admin details]]
 
<br><br><br>
 
= [[Tariffs]] =
* [[Directions and Destinations]]
** [[Destinations Groups]]
** [[Block some Destination to User]]
* [[Day setup]]
* [[Bulk change Tariffs for Users]]
* [[Wholesale Tariff | Wholesale]]
** [[Entering Rates for Wholesale Tariff]]
** [[Rate import from CSV]]
* Retail
** [[Advanced Rates | Advanced (Retail) Rates]]
*** [[Entering Rates for Retail Tariff]]
*** [[Advanced Rates for Users| Advanced (Retail) Rates for Users]]
** [[Custom Rates]]
* [[Tariff Transformation]]
** [[Make Retail Tariff from Wholesale Tariff explained]]
* [[Why User can't check his Rates]]
 
 
<br><br><br>
<br><br><br>


Line 87: Line 93:
** [[Extension lines]]
** [[Extension lines]]
** [[Ring several devices at same time]]
** [[Ring several devices at same time]]
** [[How to create User and Device]]
** [[How to create User and Device|How to create a User and Device]]
** [[Allowed Addresses]]
* [[Trunks]]
* [[Trunks]]
* [[CLIs]]
* [[CLIs (Incoming CallerIDs)]]
** [[ANI/CLI ban system]]
** [[ANI/CLI ban system]]
* [[Duplicate call prevention]]
* [[Duplicate call prevention]]
Line 95: Line 102:
* [[Device groups]]
* [[Device groups]]
* [[Call Flow]]
* [[Call Flow]]
* [[Which codecs should I choose for devices]]
* [[Which codecs should I choose for devices|Which codecs should I choose for devices?]]
**[[Change_Audio/Video_Codecs_priority| Codecs priority]]
* [[Authentication|How to configure IP Authentication for Device]]
* [[Authentication|How to configure IP Authentication for Device]]
 
* [[Registration_Status|Device registration status]]
* [[Device Rules]]
* [[Feature Codes]]
<br><br><br>
<br><br><br>


= [[Providers]] =
= [[Providers]] =


(also known as terminators, suppliers or trunks)
(also known as terminators, suppliers, vendors or trunks)


* [[Terminators]]
* [[Terminators]]
* [[Provider with several IP]]
* [[Provider with several IP|Provider with several IPs]]
* [[Provider connection testing]]
* [[H323 Provider settings]]
* [[H323 Provider settings]]
* [[Provider with ANI]]
* [[Provider with ANI]]
Line 113: Line 122:
* [[Simultaneous call limitation]]
* [[Simultaneous call limitation]]
* [[NO ANSWER/BUSY interpretation for providers]]
* [[NO ANSWER/BUSY interpretation for providers]]
* [[Provider_Deviations|Provider Deviations]]
* Provider Configuration
* Provider Configuration
** [[Net2phone configuration | Net2phone]]
** [[Net2phone configuration | Net2phone]]
** [[Broadvoice configuration | Broadvoice]]
** [[Broadvoice configuration | Broadvoice]]
** [[Eutelia]]
** [[Eutelia]]
** [[IXC]]
** [[Configuring DIDWW | DIDWW]]
** [[Configuring DIDWW | DIDWW]]
** [[Vitelity]]
** [[Vitelity]]
** [[Vono]]
** [[Vono]]
** [[How_to_add_Voicetrading_Provider|Voicetrading]]
** [[Portech GSM as Provider | Portech]]
** [[Portech GSM as Provider | Portech]]
** [[DID Logic]]
** [[Voxbeam]]


<br><br><br>
<br><br><br>


= Payment gateways =
= [[Tariffs]] =
* [[PayPal]]
* [[Directions and Destinations]]
** [[Payment Fee]]
** [[Destinations Groups]]
* [[Webmoney]]
** [[Destination Groups Policy]]
* [[Ouroboros payment gateway | Ouroboros]]
** [[Block some Destination to User|Block a Destination to a User]]
* [http://wiki.kolmisoft.com/index.php/Payments_configuration#Cyberplat Cyberplat]
* [[Day setup]]
 
* [[Bulk change Tariffs for Users]]
* [[Wholesale Tariff | Wholesale]]
** [[Entering Rates for Wholesale Tariff]]
** [[Rate import from CSV]]
** [[Blocked Rates]]
* Retail
** [[Advanced Rates | Advanced (Retail) Rates]]
*** [[Entering Rates for Retail Tariff]]
*** [[Advanced Rates for Users| Advanced (Retail) Rates for Users]]
** [[Custom Rates]]
* [[Tariff Transformation]]
** [[Make Retail Tariff from Wholesale Tariff explained]]
* [[Why User can't check his Rates]]




Line 139: Line 165:
* [[LCR Logic]]
* [[LCR Logic]]
* [[How to add Provider to LCR]]
* [[How to add Provider to LCR]]
* [[Call Routing by price]]
* [[Call Routing by priority (Manual LCR)]]
* [[Call Routing by priority (Manual LCR)]]
* [[Call routing per destination basis]]
* [[Call routing per destination basis]]
** [[How to route call to specific Destination through specific Provider]]
** [[How to route call to specific Destination through specific Provider]]
** [[Block some Destination to User]]
** [[How to block calls]]
** [[Blocked_Countries | How to block countries]]
** [[Block some Destination to User|Block a Destination to a User]]
* [[LCR/Tariff change based on call prefix]]
* [[LCR/Tariff change based on call prefix]]
* [[Routing by Percent]] or Weight-based routing
* [[Routing by Percent]] or Weight-based routing
* [[Why call was not routed through other provider/trunk?]]
* [[Why call was not routed through other provider/trunk?|Why was a call not routed through another provider/trunk?]]
* [[Intelligent Internal Routing]]
* Advanced [[extensions_mor_custom.conf]]


<br><br><br>
<br><br><br>
= DIDs =
= DIDs =
* [[DID Management]]
* [[DID Management]]
Line 157: Line 189:
* [[Personal DIDs]]
* [[Personal DIDs]]
* [[Example - Configuring DID to ring some Device]]
* [[Example - Configuring DID to ring some Device]]
* [[PBX Function External DID]]
* [[Ring-Groups]]
* [[DID with VoxBone using his URI]]
* [[DID with VoxBone using his URI]]
* [[Forward DID to External Number]]
* [[Forward DID to External Number]]
Line 168: Line 202:
** [[Callback Dial Plan]]
** [[Callback Dial Plan]]
** [[IVR Dial Plan]]
** [[IVR Dial Plan]]
 
** [[STATISTICS - Various - DIDs]]
 
<br><br><br>
 
= Additional functionality =
* [[IVR system]]
** [[IVR for Calling Cards]]
** [[IVR Greeting for DID]]
* [[Callback]]
** [[WEB Callback]]
** [[Callback over Email]]
** [[Click2Call]]
** [[MOR API callback | API Callback]]
** [[Callback setup example]]
* [[PBX Functions]]
** [[Voicemail]]
** [[Dial Local]]
* [[Call Shop functionality]]
* [[Fax2Email]]
* [[Recordings]]
* [[PhoneBook]]
* [[Speed Dials]]
* [[Backup system]]
* [[Data import]]
* CDR
** [[CDR Import]]
** [[CDR Rerating]]
* [[Online registration]]
** [[Online registration customization]]
* [[Quick Forwards]]
* [[Transfers with MOR]]
* [[GUI on Mobile Devices]]
* [[PBX connection to MOR]]
** [[MOR and Trixbox]]
* [[MOR API]]
** [[API Configuration]]


<br><br><br>
<br><br><br>


= Hardware Configuration =
* [[Cisco Gateway Settings]]
* [[How to connect to Huawei devices]]
* [[TELES configuration]]
* [[Linksys SPA942 Configuration]]
<br><br><br>
= [[Accounting]] =
= [[Accounting]] =
* [[Services]]
** [[Flat-Rates]]
* [[Subscriptions]]
* [[Invoices]]
* [[Invoices]]
** [[Invoice configuration]]
** [[Invoice configuration]]
** [[Pay Invoice with balance deduction]]
** [[Pay Invoice with balance deduction]]
** [[Invoice by CallerID]]
** [[Invoice by CallerID]]
** [[MOR API invoices]]
* [[Payments]]
* [[Payments]]
* [[Vouchers]]
* [[Vouchers]]
* [[Flat-Rates]]
 


<br><br><br>
<br><br><br>
Line 230: Line 223:
* [[Active Calls]]
* [[Active Calls]]
* [[Last Calls]]
* [[Last Calls]]
* [[Local Calls Stats]]
* [[Users Calls]]
* [[Users Calls]]
* [[Users Finances]]
* [[Users Finances]]
* [[Loss Making Calls]]
* [[Loss Making Calls]]
* [[DIDs Report]]
* [[Providers Statistics]]
* [[Providers Statistics]]
* [[Providers Calls]]
* [[Providers Calls]]
* [[Aggregate]]
* [[First Activity]]
* [[First Activity]]
* [[Quick Stats]]
* [[Quick Stats]]
Line 242: Line 238:
* [[Profit Stats]]
* [[Profit Stats]]
* [[Country Stats]]
* [[Country Stats]]
* [[Realtime Stats]]
* [[Graphs]]
* [[Google Maps integration]]
* [[Google Maps integration]]
** [[Get Google Maps key]]
** [[Get Google Maps key]]
Line 251: Line 247:


= Troubleshooting =
= Troubleshooting =
* [[Frequently_Asked_Questions_(FAQ) | Frequently Asked Questions]]
* [[Action log]]
* [[Action log]]
* [[Call Tracing]]
* [[Call Tracing]]
Line 261: Line 259:
* [[SIP debug info]]
* [[SIP debug info]]
* [[Provider connection testing]]
* [[Provider connection testing]]
* [[Asterisk CLI]]
** [[Watch active calls/channels in Asterisk server from CLI]]
** [[Get Asterisk CLI output for specific call]]
* [[MOR's Core version]]
* [[Lots of calls made by System Admin user]]
* [[Renew Devices]]
* [[Email log]]
<br><br><br>
= Maintenance =
* [[How to restart Asterisk server]]
* [[Upgrade MOR GUI]]
* [[Lost MOR GUI admin password]]
* [[Where I can get my serial key from]]
* [[MOR Server Speedup]]
* [[Second Admin account]]
<br><br><br>
= Testing =
* [[VoIP Bandwidth Calculator]]
<br><br><br>
= Payment gateways =
* [[Payment_Gateway_Addon | Payments Gateway Addon]]
<br><br>
= Other functionality =
* [[SIP Header Manipulation]]
* [[IVR system]]
** [[IVR for Calling Cards]]
** [[IVR Greeting for DID]]
* [[Callback]]
** [[WEB Callback]]
** [[Callback over Email]]
** [[MOR API callback init | API Callback_init]]
** [[Callback setup example]]
* [[PBX Functions]]
** [[Voicemail]]
** [[Dial Local]]
** [[PBX Function External DID|External DID]]
* [[Fax2Email]]
* [[Recordings Addon | Recordings]]
* [[PhoneBook]]
* [[Speed Dials]]
* [[Backup system]]
* [[Data import]]
* CDR
** [[CDR Import]]
** [[CDR Rerating]]
** [[CDR Disputes|CDR Disputes]]
* [[Online registration]]
** [[Online registration customization]]
* [[Quick Forwards]]
** [[Quickforwards rules]]
* [[Transfers with MOR]]
* [[GUI on Mobile Devices]]
* [[PBX connection to MOR]]
** [[MOR and Trixbox]]
* [[MOR API]]
** [[API Configuration]]
* [[Cron actions]]


<br><br><br>
<br><br><br>


= [[MOR Addons|'''MOR Addons''']] =
= [[MOR Addons|'''MOR Addons''']] =
* [[Limited Addons]]
* [[Automatic Tariff Import]]
* [[Auto-Dialer Addon]]
* [[Call Shop Addon]]
* [[Callback|Callback Addon]]
* [[Calling Cards Addon]]
* [[Calling Cards Addon]]
* [[Auto-Dialer Addon]]
* [[Reseller Addon]]
* [[SMS Addon]]
* [[Recordings Addon]]
* [[Mobile Number Portability Addon]]
* [[Mobile Number Portability Addon]]
* [[Monitorings Addon]]
** [[Spy_real-time_calls|Spy real-time calls]]
** [[Alerts]]
** [[Alert Groups]]
** [[Alert Schedules]]
** [[Dynamic Blacklist Functionality]]
* [[Payment Gateway Addon]]
* [[Payment Gateway Addon]]
* [[Recordings Addon]]
* [[Reseller Addon]]
* [[Reseller Pro Addon]]
* [[PBX_Functions_Addon | PBX Functions Addon]]
* [[SMS Addon]] DISCONTINUED


<br><br><br>
<br><br><br>
Line 277: Line 353:
= Tutorials =  
= Tutorials =  
* [[Usual configuration sequence]]
* [[Usual configuration sequence]]
* [[How to make first call]]
** [[How to make first call]]
* [[How to create User and Device]]
* [[How to create User and Device]]
* [[Dial Local | How to setup Dial Local function]]
* [[Dial Local | How to setup Dial Local function]]
* [[Calling Card setup example | How to setup Calling Cards]]
* [[Calling Card setup example | How to setup Calling Cards]]
** [[How to setup Access Number to TopUp Card by CallerID]]
* [[Callback setup example | How to setup Callback]]
* [[Callback setup example | How to setup Callback]]
* [[Conference with MOR + Trixbox | How to setup Conferences using Trixbox]]
* [[Conference with MOR + Trixbox | How to setup Conferences using Trixbox]]
* [[How to forward the Call when Device is offline]]
* IVRs
* IVRs
** [[IVR for Calling Cards | How to setup IVR for Calling Cards]]
** [[IVR for Calling Cards | How to setup IVR for Calling Cards]]
Line 291: Line 369:
** [[IVR Greeting for DID|How to add Greeting for DID]]
** [[IVR Greeting for DID|How to add Greeting for DID]]
* [[How to configure 911 service]]
* [[How to configure 911 service]]
* [[Block some Destination to User | How to block some Destination to User]]
* [[Block some Destination to User | How to block a Destination to a User]]
* [[How to make several connections from one IP]]
* [[How to make several connections from one IP]]
* [[How to be secure using MOR]]
* [[How to change GUI port]]
* [[How to change qualify packets frequency]]
* [[MOR 10CC]]
== MOR interconnection with various PBXs ==
...
<br><br>
= Old Manuals =
* [http://packets.kolmisoft.com/packets/docs/MOR_X4_Manual.pdf MOR X4 Manual]
* [http://packets.kolmisoft.com/packets/docs/MOR_X3_Manual.pdf MOR X3 Manual]
* [http://packets.kolmisoft.com/packets/docs/MOR_12_Manual.pdf MOR 12 Manual]
* [http://packets.kolmisoft.com/packets/docs/MOR_11_Manual.pdf MOR 11 Manual]
* [http://packets.kolmisoft.com/packets/docs/MOR_10_Manual.pdf MOR 10 Manual]

Latest revision as of 09:28, 1 December 2023





MOR is a Class 5 Softswitch with Billing and Routing with extended functionality, increased stability, and professional support directly from the developers. It enables VoIP providers to offer various services.



Introduction




Concepts/Definitions




Configuration





Number Manipulation




Users




Devices




Providers

(also known as terminators, suppliers, vendors or trunks)




Tariffs





Call Routing




DIDs




Accounting





Reporting




Troubleshooting




Maintenance




Testing




Payment gateways



Other functionality




MOR Addons




Tutorials

MOR interconnection with various PBXs

...



Old Manuals

Retrieved from "https://wiki.kolmisoft.com/index.php?title=MOR_Manual&oldid=29210"