Difference between revisions of "MOR Manual"

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'''[[MOR Manual Download]] v0.6 in PDF (MOR v0.7 Manual in PDF is not available)'''
<br><br><br>
<html>
<div align="center">
<iframe width="640" height="360" src="https://www.youtube.com/embed/R65ufpHOz_g" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
</div>
</html>


= Unsorted =
<mkmeta>Detailed instructions how to use MOR Class 5 Softswitch</mkmeta>
 
<div align="center">
* [[Transfers with MOR]]
<br>
* [[Balance in phone]]
<center>MOR is a Class 5 Softswitch with Billing and Routing with extended functionality, increased stability, and professional support directly from the developers. It enables VoIP providers to offer various services.</center>
* [[MOR API]]
** [[API Configuration]]
* [[Recordings]]
* [[PhoneBook]]
* [[Speed Dials]]
* [[Action log]]
* [[Click2Call]]
* [[Email variables]]
* [[Backup system]]
* [[Google Maps integration]]
** [[Get Google Maps key]]
* [[Active Calls]]
* [[Local Calls]]
* [[Directions and Destinations]]
** [[Destinations Groups]]
** [[Block some Destination to User]]
* [[Data import]]
* CDR
** [[CDR Import]]
** [[CDR Rerating]]
* [[Online registration]]
* [[Emails]]


</div>
<br><br>
= Introduction =
* [[Introduction]] [[Image:flag_esp.jpg|alt="flag"|link=|right|link=Introduction (es)]]
* [[Who is this product designed for]]
* [[MOR Functionality]]
* [[Supported Business Models]]
* [[MOR Admin Interface|Admin Interface]]
* [[How to make first call|How to make a first call]] [[Image:flag_rus.jpg|alt="flag"|link=|right|link=How to make first call (ru)]]
<br><br><br>
<br><br><br>


= Concepts/Definitions =
= Concepts/Definitions =
* [[Billing Concepts]]
* [[MOR Terminology]]
* [[Billing Concepts]] [[Image:flag_rus.jpg|right|alt="flag"|link=|link=Billing Concepts (ru)]]
* [[Billing Logic]]
* [[Billing Logic]]
* [[Call explained]]
* [[Call explained]]
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* [[Rounding]]
* [[Rounding]]
* [[Multi-Tax system]]
* [[Multi-Tax system]]
* [[What is increment]]
* [[What is a PIN?]]
* [[What is PIN]]
* [[ASR/ACD]]
* [[Margin and Markup]]
* [[Margin and Markup]]
* [[What are callgroups and pickupgroups]]
* [[What are callgroups and pickupgroups|What are callgroups and pickupgroups?]]
* [[Balance and Credit]]
* [[Balance and Credit]]
* [[Local Calls]]
* [[Prepaid Logic]]
* [[Authentication]]
* [[Fax over VoIP]]


<br><br><br>
<br><br><br>
= Configuration =
= Configuration =
* [[mor.conf]]
* [[mor.conf]]
* [[Performance Suggestions]]
* [[Configuration from GUI]]
* [[Configuration from GUI]]
** [[reCAPTCHA]]
** [[reCAPTCHA]]
** [[Payments configuration]]
** [[Payments configuration]]
** [[Device configuration]]
** [[Default device settings]]
** [[Default device settings]]
** [[Default_user|Default user settings]]
** [[Accountant permissions]]
** [[Accountant permissions]]
** [[Logo change]]
** [[Logo change]]
** [[Currencies]]
** [[Currencies]]
** [[Translations]]
** [[Translations]]
** [[Global_date_format | Global date format]]
** [[Remove Manual link from admin GUI]]
* [[Voicemail]]
* [[Voicemail]]
* [[Quick Forwards]]
* [[Multi Server support]]
* [[Multi Server support]]
* [[MOR White-labeling|White-labeling]]
* Emails
** [[Configuration_from_GUI#Emails|Email settings]]
** [[Emails|Mass Emails]]
** [[Email variables]]


<br><br><br>
<br><br><br>
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* [[Block wrong short numbers with Localization]]
* [[Block wrong short numbers with Localization]]
* [[LCR/Tariff change based on call prefix]]
* [[LCR/Tariff change based on call prefix]]
* [[Prefix finder]]


<br><br><br>
<br><br><br>
=[[Users]] =
=[[Users]] =
* [[User Details]]
* [[User Details]]
* [[User Blocking]]
** [[Warning balance]]
** [[User Blocking]]
* [[Hide Users]]
* [[Hide Users]]
* [[User grouping]]
* [[Why MOR does not allow to delete users|Why MOR does not allow users to be deleted]]
* [[Why MOR does not allow to delete users]]
* [[How to create User and Device|How to create a User and Device]]
* [[MOR_forgot_user_password|How to reset lost GUI password]]
<br><br><br>
 
= [[Devices]] =
* [[Device settings]]
** [[H323 Device settings]]
** [[Extension lines]]
** [[Ring several devices at same time]]
** [[How to create User and Device|How to create a User and Device]]
** [[Allowed Addresses]]
* [[Trunks]]
* [[CLIs (Incoming CallerIDs)]]
** [[ANI/CLI ban system]]
* [[Duplicate call prevention]]
* [[Allow loss calls]]
* [[Device groups]]
* [[Call Flow]]
* [[Which codecs should I choose for devices|Which codecs should I choose for devices?]]
**[[Change_Audio/Video_Codecs_priority| Codecs priority]]
* [[Authentication|How to configure IP Authentication for Device]]
* [[Registration_Status|Device registration status]]
* [[Device Rules]]
* [[Feature Codes]]
<br><br><br>
 
= [[Providers]] =
 
(also known as terminators, suppliers, vendors or trunks)
 
* [[Terminators]]
* [[Provider with several IP|Provider with several IPs]]
* [[H323 Provider settings]]
* [[Provider with ANI]]
* [[Configure Provider which can make calls]]
* [[Configure Provider with dynamic IP]]
* [[Simultaneous call limitation]]
* [[NO ANSWER/BUSY interpretation for providers]]
* [[Provider_Deviations|Provider Deviations]]
* Provider Configuration
** [[Net2phone configuration | Net2phone]]
** [[Broadvoice configuration | Broadvoice]]
** [[Eutelia]]
** [[IXC]]
** [[Configuring DIDWW | DIDWW]]
** [[Vitelity]]
** [[Vono]]
** [[How_to_add_Voicetrading_Provider|Voicetrading]]
** [[Portech GSM as Provider | Portech]]
** [[DID Logic]]
** [[Voxbeam]]


<br><br><br>
<br><br><br>
= [[Tariffs]] =
= [[Tariffs]] =
* [[Directions and Destinations]]
** [[Destinations Groups]]
** [[Destination Groups Policy]]
** [[Block some Destination to User|Block a Destination to a User]]
* [[Day setup]]
* [[Day setup]]
* [[Bulk change Tariffs for Users]]
* [[Bulk change Tariffs for Users]]
* Wholesale
* [[Wholesale Tariff | Wholesale]]
** [[Entering Rates for Wholesale Tariff]]
** [[Entering Rates for Wholesale Tariff]]
** [[Rate import from CSV]]
** [[Rate import from CSV]]
*** [[Importing Tariffs from CSV with wrong Regional Settings]]
** [[Blocked Rates]]
* Retail
* Retail
** [[Advanced Rates | Advanced (Retail) Rates]]
** [[Advanced Rates | Advanced (Retail) Rates]]
*** [[Entering Rates for Retail Tariff]]
*** [[Entering Rates for Retail Tariff]]
*** [[Advanced Rates for Users| Advanced (Retail) Rates for Users]]
** [[Custom Rates]]
** [[Custom Rates]]
* [[Tariff Transformation]]
* [[Tariff Transformation]]
** [[Make Retail Tariff from Wholesale Tariff explained]]
** [[Make Retail Tariff from Wholesale Tariff explained]]
* [[Why User can't check his Rates]]
* [[Why User can't check his Rates]]
* [[Flat-Rates]]
<br><br><br>


= Providers/Devices =
* [[Devices]]
** [[Device settings]]
*** [[Extension lines]]
** [[Trunks]]
** [[CLIs]]
*** [[ANI/CLI ban system]]
** [[Duplicate call prevention]]
** [[Allow loss calls]]
** [[Device groups]]
** [[Call Flow]]
** [[Which codecs should I choose for devices]]
* [[Providers]]
** [[Provider with ANI]]
** [[Several incoming IPs for one Provider]]
** [[Configure Provider which can make calls]]
** [[Configure Provider with dynamic IP]]
* [[How to create H323 providers/devices in the MOR]]
** [[H323 Device settings]]
** [[H323 Provider settings]]
* [[Simultaneous call limitation]]
* [[PBX connection to MOR]]
** [[MOR and Trixbox]]


<br><br><br>
<br><br><br>
= Payment gateways =
* [[PayPal]]
* [[Webmoney]]
* [[Ouroboros payment gateway | Ouroboros payment gateway integration]]
* [[Payment Fee]]


<br><br><br>
= Call Routing =
= Call Routing =
* [[LCR]]
* [[LCR]]
* [[LCR Logic]]
* [[LCR Logic]]
* [[How to add Provider to LCR]]
* [[How to add Provider to LCR]]
* [[Call Routing by price]]
* [[Call Routing by priority (Manual LCR)]]
* [[Call Routing by priority (Manual LCR)]]
* [[Call routing per destination basis]]
* [[Call routing per destination basis]]
** [[How to route call to specific Destination through specific Provider]]
** [[How to route call to specific Destination through specific Provider]]
** [[Block some Destination to User]]
** [[How to block calls]]
** [[Blocked_Countries | How to block countries]]
** [[Block some Destination to User|Block a Destination to a User]]
* [[LCR/Tariff change based on call prefix]]
* [[LCR/Tariff change based on call prefix]]
* [[Routing by Percent]] or Weight-based routing
* [[Routing by Percent]] or Weight-based routing
* [[Why call was not routed through other provider/trunk?]]
* [[Why call was not routed through other provider/trunk?|Why was a call not routed through another provider/trunk?]]
* [[Intelligent Internal Routing]]
* Advanced [[extensions_mor_custom.conf]]


<br><br><br>
<br><br><br>
= DIDs =
= DIDs =
* [[DID Management]]
* [[DID Management]]
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* [[Work flow for DID]]
* [[Work flow for DID]]
* [[DID Billing]]
* [[DID Billing]]
** [[DID Billing Time explained]]
* [[DIDs Usage]]
* [[DIDs Usage]]
* [[Personal DIDs]]
* [[Example - Configuring DID to ring some Device]]
* [[Example - Configuring DID to ring some Device]]
* [[PBX Function External DID]]
* [[Ring-Groups]]
* [[DID with VoxBone using his URI]]
* [[DID with VoxBone using his URI]]
* [[Forward DID to External Number]]
* [[Forward DID to External Number]]
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** [[Callback Dial Plan]]
** [[Callback Dial Plan]]
** [[IVR Dial Plan]]
** [[IVR Dial Plan]]
 
** [[STATISTICS - Various - DIDs]]


<br><br><br>
<br><br><br>
= Additional functionality =
* [[IVR system]]
** [[IVR for Calling Cards]]
* [[Callback]]
** [[WEB Callback]]
** [[Callback over Email]]
** [[MOR API callback | API Callback]]
** [[Callback setup example]]
* [[PBX Functions]]
** [[Voicemail]]
** [[Dial Local]]
* [[Call Shop functionality]]
* [[Fax2Email]]


= [[Accounting]] =
* [[Services]]
** [[Flat-Rates]]
* [[Subscriptions]]
* [[Invoices]]
** [[Invoice configuration]]
** [[Pay Invoice with balance deduction]]
** [[Invoice by CallerID]]
* [[Payments]]
* [[Vouchers]]




<br><br><br>
<br><br><br>


= Hardware Configuration =
= Reporting =
* [[Cisco Gateway Settings]]
* [[Active Calls]]
* [[How to connect to Huawei devices]]
* [[Last Calls]]
* [[TELES configuration]]
* [[Local Calls Stats]]
 
* [[Users Calls]]
<br><br><br>
* [[Users Finances]]
= Provider Configuration =
* [[Loss Making Calls]]
* [[Net2phone configuration | Net2phone]]
* [[DIDs Report]]
* [[Broadvoice configuration | Broadvoice]]
* [[Providers Statistics]]
* [[Eutelia]]
* [[Providers Calls]]
* [[Configuring DIDWW | DIDWW]]
* [[Aggregate]]
* [[Vitelity]]
* [[First Activity]]
* [[Vono]]
 
<br><br><br>
= Accounting =
* [[Invoice configuration]]
* [[Pay Invoice with balance deduction]]
* [[Invoice by CallerID]]
* [[MOR API invoices]]
 
<br><br><br>
 
= Statistics =
* [[Quick Stats]]
* [[Quick Stats]]
* [[Simultaneous Calls stats]]
* [[Simultaneous Calls stats]]
* [[Calls by Source]]
* [[Calls by Source]]
* [[Login Stats]]
* [[Login Stats]]
* [[Profit Stats]]
* [[Country Stats]]
* [[Graphs]]
* [[Google Maps integration]]
** [[Get Google Maps key]]
* [[Balance in phone]]
* [[Privacy to hide Destination ends]]


<br><br><br>
<br><br><br>
= Troubleshooting =
= Troubleshooting =
* [[Online Help]]
 
* [[Frequently_Asked_Questions_(FAQ) | Frequently Asked Questions]]
* [[Action log]]
* [[Call Tracing]]
* [[Integrity Check]]
* [[Integrity Check]]
* [[Hangupcause Codes]]
* [[Hangupcause Codes]]
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** [[Hangupcause Sounds]]
** [[Hangupcause Sounds]]
** [[Different code send to User compared to received from Provider]]
** [[Different code send to User compared to received from Provider]]
* [[Call Info]]
* [[SIP debug info]]
* [[SIP debug info]]
* [[Provider connection testing]]
* [[Asterisk CLI]]
** [[Watch active calls/channels in Asterisk server from CLI]]
** [[Get Asterisk CLI output for specific call]]
* [[MOR's Core version]]
* [[Lots of calls made by System Admin user]]
* [[Renew Devices]]
* [[Email log]]
<br><br><br>
= Maintenance =
* [[How to restart Asterisk server]]
* [[Upgrade MOR GUI]]
* [[Lost MOR GUI admin password]]
* [[Where I can get my serial key from]]
* [[MOR Server Speedup]]
* [[Second Admin account]]


<br><br><br>
<br><br><br>
= Testing =
* [[VoIP Bandwidth Calculator]]
<br><br><br>
= Payment gateways =
* [[Payment_Gateway_Addon | Payments Gateway Addon]]
<br><br>
= Other functionality =
* [[SIP Header Manipulation]]
* [[IVR system]]
** [[IVR for Calling Cards]]
** [[IVR Greeting for DID]]
* [[Callback]]
** [[WEB Callback]]
** [[Callback over Email]]
** [[MOR API callback init | API Callback_init]]
** [[Callback setup example]]
* [[PBX Functions]]
** [[Voicemail]]
** [[Dial Local]]
** [[PBX Function External DID|External DID]]
* [[Fax2Email]]
* [[Recordings Addon | Recordings]]
* [[PhoneBook]]
* [[Speed Dials]]
* [[Backup system]]
* [[Data import]]
* CDR
** [[CDR Import]]
** [[CDR Rerating]]
** [[CDR Disputes|CDR Disputes]]
* [[Online registration]]
** [[Online registration customization]]
* [[Quick Forwards]]
** [[Quickforwards rules]]
* [[Transfers with MOR]]
* [[GUI on Mobile Devices]]
* [[PBX connection to MOR]]
** [[MOR and Trixbox]]
* [[MOR API]]
** [[API Configuration]]
* [[Cron actions]]
<br><br><br>
= [[MOR Addons|'''MOR Addons''']] =
= [[MOR Addons|'''MOR Addons''']] =
* [[Limited Addons]]
* [[Automatic Tariff Import]]
* [[Auto-Dialer Addon]]
* [[Call Shop Addon]]
* [[Callback|Callback Addon]]
* [[Calling Cards Addon]]
* [[Calling Cards Addon]]
* [[Auto-Dialer Addon]]
* [[Mobile Number Portability Addon]]
* [[Monitorings Addon]]
** [[Spy_real-time_calls|Spy real-time calls]]
** [[Alerts]]
** [[Alert Groups]]
** [[Alert Schedules]]
** [[Dynamic Blacklist Functionality]]
* [[Payment Gateway Addon]]
* [[Recordings Addon]]
* [[Reseller Addon]]
* [[Reseller Addon]]
* [[SMS Addon]]
* [[Reseller Pro Addon]]
** [[SMS Addon iPhone]]
* [[PBX_Functions_Addon | PBX Functions Addon]]
* [[Recordings Addon]]
* [[SMS Addon]] DISCONTINUED
* [[Mobile Number Portability Addon]]
 
<br><br><br>
 
= Tutorials =
* [[Usual configuration sequence]]
** [[How to make first call]]
* [[How to create User and Device]]
* [[Dial Local | How to setup Dial Local function]]
* [[Calling Card setup example | How to setup Calling Cards]]
** [[How to setup Access Number to TopUp Card by CallerID]]
* [[Callback setup example | How to setup Callback]]
* [[Conference with MOR + Trixbox | How to setup Conferences using Trixbox]]
* [[How to forward the Call when Device is offline]]
* IVRs
** [[IVR for Calling Cards | How to setup IVR for Calling Cards]]
* DIDs
** [[Example - Configuring DID to ring some Device | How to configure DID to ring some Device]]
** [[Forward DID to External Number | How to forward DID to External Number]]
** [[How to charge DID on a monthly basis]]
** [[IVR Greeting for DID|How to add Greeting for DID]]
* [[How to configure 911 service]]
* [[Block some Destination to User | How to block a Destination to a User]]
* [[How to make several connections from one IP]]
* [[How to be secure using MOR]]
* [[How to change GUI port]]
* [[How to change qualify packets frequency]]
* [[MOR 10CC]]
 
== MOR interconnection with various PBXs ==
 
...
 
<br><br>
 
= Old Manuals =
* [http://packets.kolmisoft.com/packets/docs/MOR_X4_Manual.pdf MOR X4 Manual]
* [http://packets.kolmisoft.com/packets/docs/MOR_X3_Manual.pdf MOR X3 Manual]
* [http://packets.kolmisoft.com/packets/docs/MOR_12_Manual.pdf MOR 12 Manual]
* [http://packets.kolmisoft.com/packets/docs/MOR_11_Manual.pdf MOR 11 Manual]
* [http://packets.kolmisoft.com/packets/docs/MOR_10_Manual.pdf MOR 10 Manual]

Latest revision as of 09:28, 1 December 2023





MOR is a Class 5 Softswitch with Billing and Routing with extended functionality, increased stability, and professional support directly from the developers. It enables VoIP providers to offer various services.



Introduction




Concepts/Definitions




Configuration





Number Manipulation




Users




Devices




Providers

(also known as terminators, suppliers, vendors or trunks)




Tariffs





Call Routing




DIDs




Accounting





Reporting




Troubleshooting




Maintenance




Testing




Payment gateways



Other functionality




MOR Addons




Tutorials

MOR interconnection with various PBXs

...



Old Manuals

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