Difference between revisions of "MOR Manual"
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<iframe width="640" height="360" src="https://www.youtube.com/embed/R65ufpHOz_g" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe> | |||
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<mkmeta>Detailed instructions how to use MOR Class 5 Softswitch</mkmeta> | |||
<div align="center"> | |||
<br> | |||
<center>MOR is a Class 5 Softswitch with Billing and Routing with extended functionality, increased stability, and professional support directly from the developers. It enables VoIP providers to offer various services.</center> | |||
</div> | |||
<br><br> | <br><br> | ||
= Introduction = | |||
<br><br> | * [[Introduction]] [[Image:flag_esp.jpg|alt="flag"|link=|right|link=Introduction (es)]] | ||
* [[Who is this product designed for]] | |||
* [[MOR Functionality]] | |||
* [[Supported Business Models]] | |||
* [[MOR Admin Interface|Admin Interface]] | |||
* [[How to make first call|How to make a first call]] [[Image:flag_rus.jpg|alt="flag"|link=|right|link=How to make first call (ru)]] | |||
<br><br><br> | |||
= Concepts/Definitions = | = Concepts/Definitions = | ||
* [[MOR Terminology]] | * [[MOR Terminology]] | ||
* [[Billing Concepts]] [[Image:flag_rus.jpg||link=Billing Concepts (ru)]] | * [[Billing Concepts]] [[Image:flag_rus.jpg|right|alt="flag"|link=|link=Billing Concepts (ru)]] | ||
* [[Billing Logic]] | * [[Billing Logic]] | ||
* [[Call explained]] | * [[Call explained]] | ||
| Line 17: | Line 35: | ||
* [[What are callgroups and pickupgroups|What are callgroups and pickupgroups?]] | * [[What are callgroups and pickupgroups|What are callgroups and pickupgroups?]] | ||
* [[Balance and Credit]] | * [[Balance and Credit]] | ||
* [[Local Calls]] | * [[Local Calls]] | ||
* [[Prepaid Logic]] | * [[Prepaid Logic]] | ||
* [[Authentication]] | * [[Authentication]] | ||
* [[Fax over VoIP]] | |||
<br><br><br> | <br><br><br> | ||
| Line 26: | Line 44: | ||
= Configuration = | = Configuration = | ||
* [[mor.conf]] | * [[mor.conf]] | ||
* [[Performance Suggestions]] | |||
* [[Configuration from GUI]] | * [[Configuration from GUI]] | ||
** [[reCAPTCHA]] | ** [[reCAPTCHA]] | ||
| Line 39: | Line 58: | ||
* [[Voicemail]] | * [[Voicemail]] | ||
* [[Multi Server support]] | * [[Multi Server support]] | ||
* [[ | * [[MOR White-labeling|White-labeling]] | ||
* Emails | |||
** [[Configuration_from_GUI#Emails|Email settings]] | ** [[Configuration_from_GUI#Emails|Email settings]] | ||
** [[Emails|Mass Emails]] | ** [[Emails|Mass Emails]] | ||
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* [[Block wrong short numbers with Localization]] | * [[Block wrong short numbers with Localization]] | ||
* [[LCR/Tariff change based on call prefix]] | * [[LCR/Tariff change based on call prefix]] | ||
* [[Prefix finder]] | |||
<br><br><br> | <br><br><br> | ||
=[[Users]] = | =[[Users]] = | ||
* [[User Details]] | * [[User Details]] | ||
| Line 63: | Line 85: | ||
* [[Why MOR does not allow to delete users|Why MOR does not allow users to be deleted]] | * [[Why MOR does not allow to delete users|Why MOR does not allow users to be deleted]] | ||
* [[How to create User and Device|How to create a User and Device]] | * [[How to create User and Device|How to create a User and Device]] | ||
* [[MOR_forgot_user_password|How to reset lost GUI password]] | * [[MOR_forgot_user_password|How to reset lost GUI password]] | ||
<br><br><br> | <br><br><br> | ||
| Line 94: | Line 94: | ||
** [[Ring several devices at same time]] | ** [[Ring several devices at same time]] | ||
** [[How to create User and Device|How to create a User and Device]] | ** [[How to create User and Device|How to create a User and Device]] | ||
** [[Allowed Addresses]] | |||
* [[Trunks]] | * [[Trunks]] | ||
* [[CLIs (Incoming CallerIDs)]] | * [[CLIs (Incoming CallerIDs)]] | ||
| Line 104: | Line 105: | ||
**[[Change_Audio/Video_Codecs_priority| Codecs priority]] | **[[Change_Audio/Video_Codecs_priority| Codecs priority]] | ||
* [[Authentication|How to configure IP Authentication for Device]] | * [[Authentication|How to configure IP Authentication for Device]] | ||
* [[Registration_Status|Device registration status]] | |||
* [[Device Rules]] | |||
* [[Feature Codes]] | |||
<br><br><br> | <br><br><br> | ||
= [[Providers]] = | = [[Providers]] = | ||
(also known as terminators, suppliers or trunks) | (also known as terminators, suppliers, vendors or trunks) | ||
* [[Terminators]] | * [[Terminators]] | ||
* [[Provider with several IP|Provider with several IPs]] | * [[Provider with several IP|Provider with several IPs]] | ||
* [[H323 Provider settings]] | * [[H323 Provider settings]] | ||
* [[Provider with ANI]] | * [[Provider with ANI]] | ||
| Line 120: | Line 122: | ||
* [[Simultaneous call limitation]] | * [[Simultaneous call limitation]] | ||
* [[NO ANSWER/BUSY interpretation for providers]] | * [[NO ANSWER/BUSY interpretation for providers]] | ||
* [[Provider_Deviations|Provider Deviations]] | |||
* Provider Configuration | * Provider Configuration | ||
** [[Net2phone configuration | Net2phone]] | ** [[Net2phone configuration | Net2phone]] | ||
** [[Broadvoice configuration | Broadvoice]] | ** [[Broadvoice configuration | Broadvoice]] | ||
** [[Eutelia]] | ** [[Eutelia]] | ||
** [[IXC]] | |||
** [[Configuring DIDWW | DIDWW]] | ** [[Configuring DIDWW | DIDWW]] | ||
** [[Vitelity]] | ** [[Vitelity]] | ||
** [[Vono]] | ** [[Vono]] | ||
** [[How_to_add_Voicetrading_Provider|Voicetrading]] | |||
** [[Portech GSM as Provider | Portech]] | ** [[Portech GSM as Provider | Portech]] | ||
** [[DID Logic]] | |||
** [[Voxbeam]] | |||
<br><br><br> | |||
= [[Tariffs]] = | |||
* [[Directions and Destinations]] | |||
** [[Destinations Groups]] | |||
** [[Destination Groups Policy]] | |||
** [[Block some Destination to User|Block a Destination to a User]] | |||
* [[Day setup]] | |||
* [[Bulk change Tariffs for Users]] | |||
* [[Wholesale Tariff | Wholesale]] | |||
** [[Entering Rates for Wholesale Tariff]] | |||
** [[Rate import from CSV]] | |||
** [[Blocked Rates]] | |||
* Retail | |||
** [[Advanced Rates | Advanced (Retail) Rates]] | |||
*** [[Entering Rates for Retail Tariff]] | |||
*** [[Advanced Rates for Users| Advanced (Retail) Rates for Users]] | |||
** [[Custom Rates]] | |||
* [[Tariff Transformation]] | |||
** [[Make Retail Tariff from Wholesale Tariff explained]] | |||
* [[Why User can't check his Rates]] | |||
<br><br><br> | <br><br><br> | ||
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* [[LCR Logic]] | * [[LCR Logic]] | ||
* [[How to add Provider to LCR]] | * [[How to add Provider to LCR]] | ||
* [[Call Routing by price]] | |||
* [[Call Routing by priority (Manual LCR)]] | * [[Call Routing by priority (Manual LCR)]] | ||
* [[Call routing per destination basis]] | * [[Call routing per destination basis]] | ||
** [[How to route call to specific Destination through specific Provider]] | ** [[How to route call to specific Destination through specific Provider]] | ||
** [[How to block calls]] | |||
** [[Blocked_Countries | How to block countries]] | |||
** [[Block some Destination to User|Block a Destination to a User]] | ** [[Block some Destination to User|Block a Destination to a User]] | ||
* [[LCR/Tariff change based on call prefix]] | * [[LCR/Tariff change based on call prefix]] | ||
* [[Routing by Percent]] or Weight-based routing | * [[Routing by Percent]] or Weight-based routing | ||
* [[Why call was not routed through other provider/trunk?|Why was a call not routed through another provider/trunk?]] | * [[Why call was not routed through other provider/trunk?|Why was a call not routed through another provider/trunk?]] | ||
* [[Intelligent Internal Routing]] | |||
* Advanced [[extensions_mor_custom.conf]] | |||
<br><br><br> | <br><br><br> | ||
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* [[Example - Configuring DID to ring some Device]] | * [[Example - Configuring DID to ring some Device]] | ||
* [[PBX Function External DID]] | * [[PBX Function External DID]] | ||
* [[Ring-Groups]] | |||
* [[DID with VoxBone using his URI]] | * [[DID with VoxBone using his URI]] | ||
* [[Forward DID to External Number]] | * [[Forward DID to External Number]] | ||
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** [[Callback Dial Plan]] | ** [[Callback Dial Plan]] | ||
** [[IVR Dial Plan]] | ** [[IVR Dial Plan]] | ||
** [[STATISTICS - Various - DIDs]] | |||
<br><br><br> | <br><br><br> | ||
= [[Accounting]] = | = [[Accounting]] = | ||
* [[Services]] | |||
** [[Flat-Rates]] | |||
* [[Subscriptions]] | |||
* [[Invoices]] | * [[Invoices]] | ||
** [[Invoice configuration]] | ** [[Invoice configuration]] | ||
** [[Pay Invoice with balance deduction]] | ** [[Pay Invoice with balance deduction]] | ||
** [[Invoice by CallerID]] | ** [[Invoice by CallerID]] | ||
* [[Payments]] | * [[Payments]] | ||
* [[Vouchers]] | * [[Vouchers]] | ||
<br><br><br> | <br><br><br> | ||
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* [[Active Calls]] | * [[Active Calls]] | ||
* [[Last Calls]] | * [[Last Calls]] | ||
* [[Local Calls Stats]] | |||
* [[Users Calls]] | * [[Users Calls]] | ||
* [[Users Finances]] | * [[Users Finances]] | ||
* [[Loss Making Calls]] | * [[Loss Making Calls]] | ||
* [[DIDs Report]] | |||
* [[Providers Statistics]] | * [[Providers Statistics]] | ||
* [[Providers Calls]] | * [[Providers Calls]] | ||
* [[Aggregate]] | |||
* [[First Activity]] | * [[First Activity]] | ||
* [[Quick Stats]] | * [[Quick Stats]] | ||
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* [[Profit Stats]] | * [[Profit Stats]] | ||
* [[Country Stats]] | * [[Country Stats]] | ||
* [[ | * [[Graphs]] | ||
* [[Google Maps integration]] | * [[Google Maps integration]] | ||
** [[Get Google Maps key]] | ** [[Get Google Maps key]] | ||
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= Troubleshooting = | = Troubleshooting = | ||
* [[Frequently_Asked_Questions_(FAQ) | Frequently Asked Questions]] | |||
* [[Action log]] | * [[Action log]] | ||
* [[Call Tracing]] | * [[Call Tracing]] | ||
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* [[MOR's Core version]] | * [[MOR's Core version]] | ||
* [[Lots of calls made by System Admin user]] | * [[Lots of calls made by System Admin user]] | ||
* [[Renew Devices]] | |||
* [[Email log]] | |||
<br><br><br> | <br><br><br> | ||
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* [[Lost MOR GUI admin password]] | * [[Lost MOR GUI admin password]] | ||
* [[Where I can get my serial key from]] | * [[Where I can get my serial key from]] | ||
* [[MOR Server Speedup]] | |||
* [[Second Admin account]] | |||
<br><br><br> | <br><br><br> | ||
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= Payment gateways = | = Payment gateways = | ||
* [[Payment_Gateway_Addon | Payments Gateway Addon]] | * [[Payment_Gateway_Addon | Payments Gateway Addon]] | ||
<br><br> | |||
= Other functionality = | = Other functionality = | ||
* [[SIP Header Manipulation]] | |||
* [[IVR system]] | * [[IVR system]] | ||
** [[IVR for Calling Cards]] | ** [[IVR for Calling Cards]] | ||
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** [[WEB Callback]] | ** [[WEB Callback]] | ||
** [[Callback over Email]] | ** [[Callback over Email]] | ||
** [[MOR API callback init | API Callback_init]] | |||
** [[MOR API callback | API | |||
** [[Callback setup example]] | ** [[Callback setup example]] | ||
* [[PBX Functions]] | * [[PBX Functions]] | ||
** [[Voicemail]] | ** [[Voicemail]] | ||
** [[Dial Local]] | ** [[Dial Local]] | ||
** [[PBX Function External DID|External DID]] | |||
* [[Fax2Email]] | * [[Fax2Email]] | ||
* [[Recordings]] | * [[Recordings Addon | Recordings]] | ||
* [[PhoneBook]] | * [[PhoneBook]] | ||
* [[Speed Dials]] | * [[Speed Dials]] | ||
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** [[CDR Import]] | ** [[CDR Import]] | ||
** [[CDR Rerating]] | ** [[CDR Rerating]] | ||
** [[CDR Disputes|CDR Disputes]] | |||
* [[Online registration]] | * [[Online registration]] | ||
** [[Online registration customization]] | ** [[Online registration customization]] | ||
* [[Quick Forwards]] | * [[Quick Forwards]] | ||
** [[Quickforwards rules]] | |||
* [[Transfers with MOR]] | * [[Transfers with MOR]] | ||
* [[GUI on Mobile Devices]] | * [[GUI on Mobile Devices]] | ||
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* [[MOR API]] | * [[MOR API]] | ||
** [[API Configuration]] | ** [[API Configuration]] | ||
* [[Cron actions]] | |||
<br><br><br> | <br><br><br> | ||
= [[MOR Addons|'''MOR Addons''']] = | = [[MOR Addons|'''MOR Addons''']] = | ||
* [[Limited Addons]] | |||
* [[Automatic Tariff Import]] | |||
* [[Auto-Dialer Addon]] | |||
* [[Call Shop Addon]] | |||
* [[Callback|Callback Addon]] | |||
* [[Calling Cards Addon]] | * [[Calling Cards Addon]] | ||
* [[Mobile Number Portability Addon]] | * [[Mobile Number Portability Addon]] | ||
* [[Monitorings Addon]] | |||
** [[Spy_real-time_calls|Spy real-time calls]] | |||
** [[Alerts]] | |||
** [[Alert Groups]] | |||
** [[Alert Schedules]] | |||
** [[Dynamic Blacklist Functionality]] | |||
* [[Payment Gateway Addon]] | * [[Payment Gateway Addon]] | ||
* [[ | * [[Recordings Addon]] | ||
* [[ | * [[Reseller Addon]] | ||
* [[Reseller Pro Addon]] | |||
* [[PBX_Functions_Addon | PBX Functions Addon]] | |||
* [[SMS Addon]] DISCONTINUED | |||
<br><br><br> | <br><br><br> | ||
| Line 299: | Line 353: | ||
= Tutorials = | = Tutorials = | ||
* [[Usual configuration sequence]] | * [[Usual configuration sequence]] | ||
* [[How to make first call | ** [[How to make first call]] | ||
* [[How to create User and Device]] | * [[How to create User and Device]] | ||
* [[Dial Local | How to setup Dial Local function]] | * [[Dial Local | How to setup Dial Local function]] | ||
* [[Calling Card setup example | How to setup Calling Cards]] | * [[Calling Card setup example | How to setup Calling Cards]] | ||
** [[How to setup Access Number to TopUp Card by CallerID]] | |||
* [[Callback setup example | How to setup Callback]] | * [[Callback setup example | How to setup Callback]] | ||
* [[Conference with MOR + Trixbox | How to setup Conferences using Trixbox]] | * [[Conference with MOR + Trixbox | How to setup Conferences using Trixbox]] | ||
* [[How to forward the Call when Device is offline]] | |||
* IVRs | * IVRs | ||
** [[IVR for Calling Cards | How to setup IVR for Calling Cards]] | ** [[IVR for Calling Cards | How to setup IVR for Calling Cards]] | ||
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* [[Block some Destination to User | How to block a Destination to a User]] | * [[Block some Destination to User | How to block a Destination to a User]] | ||
* [[How to make several connections from one IP]] | * [[How to make several connections from one IP]] | ||
* [[How to be secure using MOR]] | |||
* [[How to change GUI port]] | |||
* [[How to change qualify packets frequency]] | |||
* [[MOR 10CC]] | |||
== MOR interconnection with various PBXs == | |||
... | |||
<br><br> | |||
= Old Manuals = | |||
* [http://packets.kolmisoft.com/packets/docs/MOR_X4_Manual.pdf MOR X4 Manual] | |||
* [http://packets.kolmisoft.com/packets/docs/MOR_X3_Manual.pdf MOR X3 Manual] | |||
* [http://packets.kolmisoft.com/packets/docs/MOR_12_Manual.pdf MOR 12 Manual] | |||
* [http://packets.kolmisoft.com/packets/docs/MOR_11_Manual.pdf MOR 11 Manual] | |||
* [http://packets.kolmisoft.com/packets/docs/MOR_10_Manual.pdf MOR 10 Manual] | |||
Latest revision as of 09:28, 1 December 2023
Introduction
- Introduction
- Who is this product designed for
- MOR Functionality
- Supported Business Models
- Admin Interface
- How to make a first call
Concepts/Definitions
- MOR Terminology
- Billing Concepts
- Billing Logic
- Call explained
- E.164
- Rounding
- Multi-Tax system
- What is a PIN?
- ASR/ACD
- Margin and Markup
- What are callgroups and pickupgroups?
- Balance and Credit
- Local Calls
- Prepaid Logic
- Authentication
- Fax over VoIP
Configuration
- mor.conf
- Performance Suggestions
- Configuration from GUI
- Voicemail
- Multi Server support
- White-labeling
- Emails
Number Manipulation
- Localization
- Provider Rules
- DID handling by Localization
- Number Manipulation Examples
- Block wrong short numbers with Localization
- LCR/Tariff change based on call prefix
- Prefix finder
Users
- User Details
- Hide Users
- Why MOR does not allow users to be deleted
- How to create a User and Device
- How to reset lost GUI password
Devices
- Device settings
- Trunks
- CLIs (Incoming CallerIDs)
- Duplicate call prevention
- Allow loss calls
- Device groups
- Call Flow
- Which codecs should I choose for devices?
- How to configure IP Authentication for Device
- Device registration status
- Device Rules
- Feature Codes
Providers
(also known as terminators, suppliers, vendors or trunks)
- Terminators
- Provider with several IPs
- H323 Provider settings
- Provider with ANI
- Configure Provider which can make calls
- Configure Provider with dynamic IP
- Simultaneous call limitation
- NO ANSWER/BUSY interpretation for providers
- Provider Deviations
- Provider Configuration
Tariffs
- Directions and Destinations
- Day setup
- Bulk change Tariffs for Users
- Wholesale
- Retail
- Tariff Transformation
- Why User can't check his Rates
Call Routing
- LCR
- LCR Logic
- How to add Provider to LCR
- Call Routing by price
- Call Routing by priority (Manual LCR)
- Call routing per destination basis
- LCR/Tariff change based on call prefix
- Routing by Percent or Weight-based routing
- Why was a call not routed through another provider/trunk?
- Intelligent Internal Routing
- Advanced extensions_mor_custom.conf
DIDs
- DID Management
- Work flow for DID
- DID Billing
- DIDs Usage
- Personal DIDs
- Example - Configuring DID to ring some Device
- PBX Function External DID
- Ring-Groups
- DID with VoxBone using his URI
- Forward DID to External Number
- How to charge DID on a monthly basis
- DID handling by Localization
- DID Blocking
- Dial Plans
Accounting
Reporting
- Active Calls
- Last Calls
- Local Calls Stats
- Users Calls
- Users Finances
- Loss Making Calls
- DIDs Report
- Providers Statistics
- Providers Calls
- Aggregate
- First Activity
- Quick Stats
- Simultaneous Calls stats
- Calls by Source
- Login Stats
- Profit Stats
- Country Stats
- Graphs
- Google Maps integration
- Balance in phone
- Privacy to hide Destination ends
Troubleshooting
- Frequently Asked Questions
- Action log
- Call Tracing
- Integrity Check
- Hangupcause Codes
- Call Info
- SIP debug info
- Provider connection testing
- Asterisk CLI
- MOR's Core version
- Lots of calls made by System Admin user
- Renew Devices
- Email log
Maintenance
- How to restart Asterisk server
- Upgrade MOR GUI
- Lost MOR GUI admin password
- Where I can get my serial key from
- MOR Server Speedup
- Second Admin account
Testing
Payment gateways
Other functionality
- SIP Header Manipulation
- IVR system
- Callback
- PBX Functions
- Fax2Email
- Recordings
- PhoneBook
- Speed Dials
- Backup system
- Data import
- CDR
- Online registration
- Quick Forwards
- Transfers with MOR
- GUI on Mobile Devices
- PBX connection to MOR
- MOR API
- Cron actions
MOR Addons
- Limited Addons
- Automatic Tariff Import
- Auto-Dialer Addon
- Call Shop Addon
- Callback Addon
- Calling Cards Addon
- Mobile Number Portability Addon
- Monitorings Addon
- Payment Gateway Addon
- Recordings Addon
- Reseller Addon
- Reseller Pro Addon
- PBX Functions Addon
- SMS Addon DISCONTINUED
Tutorials
- Usual configuration sequence
- How to create User and Device
- How to setup Dial Local function
- How to setup Calling Cards
- How to setup Callback
- How to setup Conferences using Trixbox
- How to forward the Call when Device is offline
- IVRs
- DIDs
- How to configure 911 service
- How to block a Destination to a User
- How to make several connections from one IP
- How to be secure using MOR
- How to change GUI port
- How to change qualify packets frequency
- MOR 10CC
MOR interconnection with various PBXs
...
