MOR Manual

MOR is Class 5 softswitch with Billing and Routing with extended functionality, increased stability and professional support directly from the developers. It enables VoIP providers to offer various services.

Download ENGLISH manual in PDF here.

Download SPANISH manual in PDF here.

NOTE: info in the PDF Manual IS outdated, use this wiki for newest info.

Introduction

• Introduction
  
• Who is this product designed for
• MOR Functionality
• Supported Business Models
• How to make a first call
  

Concepts/Definitions

• MOR Terminology
• Billing Concepts
  
• Billing Logic
• Call explained
• E.164
• Rounding
• Multi-Tax system
• What is a PIN?
• ASR/ACD
• Margin and Markup
• What are callgroups and pickupgroups?
• Balance and Credit
• Local Calls
• Prepaid Logic
• Authentication
• Fax over VoIP

Configuration

• mor.conf
• Performance Suggestions
• Configuration from GUI
  • reCAPTCHA
  • Payments configuration
  • Default device settings
  • Default user settings
  • Accountant permissions
  • Logo change
  • Currencies
  • Translations
  • Global date format
  • Remove Manual link from admin GUI
• Voicemail
• Multi Server support
• Emails
  • Email settings
  • Mass Emails
  • Email variables

Number Manipulation

• Localization
• Provider Rules
• DID handling by Localization
• Number Manipulation Examples
• Block wrong short numbers with Localization
• LCR/Tariff change based on call prefix
• Prefix finder

Users

• User Details
  • Warning balance
  • User Blocking
• Hide Users
• Why MOR does not allow users to be deleted
• How to create a User and Device
• How to reset lost GUI password

Devices

• Device settings
  • H323 Device settings
  • Extension lines
  • Ring several devices at same time
  • How to create a User and Device
  • Allowed Addresses
• Trunks
• CLIs (Incoming CallerIDs)
  • ANI/CLI ban system
• Duplicate call prevention
• Allow loss calls
• Device groups
• Call Flow
• Which codecs should I choose for devices?
  • Codecs priority
• How to configure IP Authentication for Device
• Device registration status
• Device Rules
• Feature Codes

Providers

(also known as terminators, suppliers, vendors or trunks)

• Terminators
• Provider with several IPs
• H323 Provider settings
• Provider with ANI
• Configure Provider which can make calls
• Configure Provider with dynamic IP
• Simultaneous call limitation
• NO ANSWER/BUSY interpretation for providers
• Provider Deviations
• Provider Configuration
  • Net2phone
  • Broadvoice
  • Eutelia
  • IXC
  • DIDWW
  • Vitelity
  • Vono
  • Voicetrading
  • Portech
  • DID Logic
  • Voxbeam

Tariffs

• Directions and Destinations
  • Destinations Groups
  • Destination Groups Policy
  • Block a Destination to a User
• Day setup
• Bulk change Tariffs for Users
• Wholesale
  • Entering Rates for Wholesale Tariff
  • Rate import from CSV
  • Blocked Rates
• Retail
  • Advanced (Retail) Rates
    • Entering Rates for Retail Tariff
    • Advanced (Retail) Rates for Users
  • Custom Rates
• Tariff Transformation
  • Make Retail Tariff from Wholesale Tariff explained
• Why User can't check his Rates

Call Routing

• LCR
• LCR Logic
• How to add Provider to LCR
• Call Routing by price
• Call Routing by priority (Manual LCR)
• Call routing per destination basis
  • How to route call to specific Destination through specific Provider
  • How to block calls
  • How to block countries
  • Block a Destination to a User
• LCR/Tariff change based on call prefix
• Routing by Percent or Weight-based routing
• Why was a call not routed through another provider/trunk?
• Intelligent Internal Routing
• Advanced extensions_mor_custom.conf

DIDs

• DID Management
  • Assign DID to Trunk
• Work flow for DID
• DID Billing
  • DID Billing Time explained
• DIDs Usage
• Personal DIDs
• Example - Configuring DID to ring some Device
• PBX Function External DID
• Ring-Groups
• DID with VoxBone using his URI
• Forward DID to External Number
• How to charge DID on a monthly basis
• DID handling by Localization
• DID Blocking
• Dial Plans
  • Authorization by PIN
  • Authorization by ANI
  • Calling Card Dial Plan
  • Callback Dial Plan
  • IVR Dial Plan
  • STATISTICS - Various - DIDs

Accounting

• Invoices
  • Invoice configuration
  • Pay Invoice with balance deduction
  • Invoice by CallerID
  • MOR API invoices_get
• Payments
• Vouchers
• Flat-Rates

Reporting

• Active Calls
• Last Calls
• Local Calls Stats
• Users Calls
• Users Finances
• Loss Making Calls
• DIDs Report
• Providers Statistics
• Providers Calls
• Aggregate
• First Activity
• Quick Stats
• Simultaneous Calls stats
• Calls by Source
• Login Stats
• Profit Stats
• Country Stats
• Graphs
• Google Maps integration
  • Get Google Maps key
• Balance in phone
• Privacy to hide Destination ends

Troubleshooting

• Frequently Asked Questions
• Action log
• Call Tracing
• Integrity Check
• Hangupcause Codes
  • H323 hangupcause codes
  • Hangupcause Sounds
  • Different code send to User compared to received from Provider
• Call Info
• SIP debug info
• Provider connection testing
• Asterisk CLI
  • Watch active calls/channels in Asterisk server from CLI
  • Get Asterisk CLI output for specific call
• MOR's Core version
• Lots of calls made by System Admin user
• Renew Devices

Maintenance

• How to restart Asterisk server
• Upgrade MOR GUI
• Lost MOR GUI admin password
• Where I can get my serial key from
• MOR Server Speedup

Testing

• VoIP Bandwidth Calculator

Payment gateways

• Payments Gateway Addon

Other functionality

• IVR system
  • IVR for Calling Cards
  • IVR Greeting for DID
• Callback
  • WEB Callback
  • Callback over Email
  • API Callback_init
  • Callback setup example
• PBX Functions
  • Voicemail
  • Dial Local
  • External DID
• Fax2Email
• Recordings
• PhoneBook
• Speed Dials
• Backup system
• Data import
• CDR
  • CDR Import
  • CDR Rerating
  • CDR Disputes
• Online registration
  • Online registration customization
• Quick Forwards
  • Quickforwards rules
• Transfers with MOR
• GUI on Mobile Devices
• PBX connection to MOR
  • MOR and Trixbox
• MOR API
  • API Configuration
• Cron actions

MOR Addons

• Limited Addons
• Auto-Dialer Addon
• Call Shop Addon
• Callback Addon
• Calling Cards Addon
• Mobile Number Portability Addon
• Monitorings Addon
  • Spy real-time calls
  • Alerts
  • Alert Groups
  • Alert Schedules
• Payment Gateway Addon
• Recordings Addon
• Reseller Addon
• Reseller Pro Addon
• SMS Addon

Tutorials

• Usual configuration sequence
  • How to make first call
• How to create User and Device
• How to setup Dial Local function
• How to setup Calling Cards
  • How to setup Access Number to TopUp Card by CallerID
• How to setup Callback
• How to setup Conferences using Trixbox
• How to forward the Call when Device is offline
• IVRs
  • How to setup IVR for Calling Cards
• DIDs
  • How to configure DID to ring some Device
  • How to forward DID to External Number
  • How to charge DID on a monthly basis
  • How to add Greeting for DID
• How to configure 911 service
• How to block a Destination to a User
• How to make several connections from one IP
• How to be secure using MOR
• How to change GUI port
• How to change qualify packets frequency
• MOR 10CC

MOR interconnection with various PBXs

...

Old Manuals

• MOR X4 Manual
• MOR X3 Manual
• MOR 12 Manual
• MOR 11 Manual
• MOR 10 Manual
• MOR 8 Manual
• MOR 0.6 Manual