Difference between revisions of "MOR Manual"
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= Introduction = | = Introduction = | ||
* [[Introduction]] | * [[Introduction]] [[Image:flag_esp.jpg||link=Introduction (es)]] | ||
* [[Who is this product designed for]] | * [[Who is this product designed for]] | ||
* [[Supported Business Models]] | * [[Supported Business Models]] | ||
Revision as of 16:53, 19 September 2011
English version here. NOTE: info in PDF Manual can be outdated, use wiki for newest info.
Introduction
Concepts/Definitions
- MOR Terminology
- Billing Concepts
- Billing Logic
- Call explained
- E.164
- Rounding
- Multi-Tax system
- What is a PIN?
- ASR/ACD
- Margin and Markup
- What are callgroups and pickupgroups?
- Balance and Credit
- Why amounts are without VAT?
- Local Calls
- Prepaid Logic
- Authentication
- Fax over VoIP
Configuration
Number Manipulation
- Localization
- Provider Rules
- DID handling by Localization
- Number Manipulation Examples
- Block wrong short numbers with Localization
- LCR/Tariff change based on call prefix
Users
- User Details
- Hide Users
- Why MOR does not allow users to be deleted
- How to create a User and Device
- How to change Admin details
- How to reset lost GUI password
Tariffs
- Directions and Destinations
- Day setup
- Bulk change Tariffs for Users
- Wholesale
- Retail
- Tariff Transformation
- Why User can't check his Rates
Devices
- Device settings
- Trunks
- CLIs (Incoming CallerIDs)
- Duplicate call prevention
- Allow loss calls
- Device groups
- Call Flow
- Which codecs should I choose for devices?
- How to configure IP Authentication for Device
Providers
(also known as terminators, suppliers or trunks)
- Terminators
- Provider with several IPs
- Provider connection testing
- H323 Provider settings
- Provider with ANI
- Configure Provider which can make calls
- Configure Provider with dynamic IP
- Simultaneous call limitation
- NO ANSWER/BUSY interpretation for providers
- Provider Configuration
Call Routing
- LCR
- LCR Logic
- How to add Provider to LCR
- Call Routing by price
- Call Routing by priority (Manual LCR)
- Call routing per destination basis
- LCR/Tariff change based on call prefix
- Routing by Percent or Weight-based routing
- Why was a call not routed through another provider/trunk?
DIDs
- DID Management
- Work flow for DID
- DID Billing
- DIDs Usage
- Personal DIDs
- Example - Configuring DID to ring some Device
- PBX Function External DID
- DID with VoxBone using his URI
- Forward DID to External Number
- How to charge DID on a monthly basis
- DID handling by Localization
- DID Blocking
- Dial Plans
Accounting
Reporting
- Active Calls
- Last Calls
- Users Calls
- Users Finances
- Loss Making Calls
- Providers Statistics
- Providers Calls
- First Activity
- Quick Stats
- Simultaneous Calls stats
- Calls by Source
- Login Stats
- Profit Stats
- Country Stats
- Google Maps integration
- Balance in phone
- Privacy to hide Destination ends
Troubleshooting
- Action log
- Call Tracing
- Integrity Check
- Hangupcause Codes
- Call Info
- SIP debug info
- Provider connection testing
- Asterisk CLI
- MOR's Core version
- Lots of calls made by System Admin user
Maintenance
- How to restart Asterisk server
- Upgrade MOR GUI
- Lost MOR GUI admin password
- Where I can get my serial key from
Testing
Payment gateways
- Payments Gateway Addon - more payment gateways!
Other functionality
- IVR system
- Callback
- PBX Functions
- Fax2Email
- Recordings
- PhoneBook
- Speed Dials
- Backup system
- Data import
- CDR
- Online registration
- Quick Forwards
- Transfers with MOR
- GUI on Mobile Devices
- PBX connection to MOR
- MOR API
- Cron actions
MOR Addons
- Calling Cards Addon
- Auto-Dialer Addon
- Reseller Addon
- Reseller Pro Addon
- SMS Addon
- Recordings Addon
- Mobile Number Portability Addon
- Payment Gateway Addon
- Monitorings Addon
- Call Shop Addon
- Skype Addon
