Difference between revisions of "MOR Manual"
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| Line 248: | Line 248: | ||
* [[How to make first call]] | * [[How to make first call]] | ||
* [[Dial Local | How to setup Dial Local function]] | * [[Dial Local | How to setup Dial Local function]] | ||
* [[Calling Card setup example | How to setup Calling Cards]] | |||
* [[Callback setup example | How to setup Callback]] | * [[Callback setup example | How to setup Callback]] | ||
* [[IVR for Calling Cards | How to setup IVR for Calling Cards]] | * [[IVR for Calling Cards | How to setup IVR for Calling Cards]] | ||
Revision as of 12:31, 29 September 2009
Concepts/Definitions
- Billing Concepts
- Billing Logic
- Call explained
- E.164
- Rounding
- Multi-Tax system
- What is increment
- What is PIN
- ASR/ACD
- Margin and Markup
- What are callgroups and pickupgroups
- Balance and Credit
- Local Calls
Configuration
Number Manipulation
- Localization
- Provider Rules
- DID handling by Localization
- Number Manipulation Examples
- Block wrong short numbers with Localization
- LCR/Tariff change based on call prefix
Users
Tariffs
- Directions and Destinations
- Day setup
- Bulk change Tariffs for Users
- Wholesale
- Retail
- Tariff Transformation
- Why User can't check his Rates
Providers/Devices
Payment gateways
Call Routing
- LCR
- LCR Logic
- How to add Provider to LCR
- Call Routing by priority (Manual LCR)
- Call routing per destination basis
- LCR/Tariff change based on call prefix
- Routing by Percent or Weight-based routing
- Why call was not routed through other provider/trunk?
DIDs
- DID Management
- Work flow for DID
- DID Billing
- DIDs Usage
- Example - Configuring DID to ring some Device
- DID with VoxBone using his URI
- Forward DID to External Number
- How to charge DID on a monthly basis
- DID handling by Localization
- DID Blocking
- Dial Plans
Additional functionality
- IVR system
- Callback
- PBX Functions
- Call Shop functionality
- Fax2Email
- Recordings
- PhoneBook
- Speed Dials
- Backup system
- Data import
- CDR
- Online registration
- Quick Forwards
- Transfers with MOR
- MOR API
Hardware Configuration
- Cisco Gateway Settings
- How to connect to Huawei devices
- TELES configuration
- Linksys SPA942 Configuration
Provider Configuration
Accounting
Reporting
- Active Calls
- Users Calls
- Users Finances
- Loss Making Calls
- Providers Statistics
- Providers Calls
- Quick Stats
- Simultaneous Calls stats
- Calls by Source
- Login Stats
- Profit Stats
- Country Stats
- Realtime Stats
- Google Maps integration
- Balance in phone
Troubleshooting
MOR Addons
- Calling Cards Addon
- Auto-Dialer Addon
- Reseller Addon
- SMS Addon
- Recordings Addon
- Mobile Number Portability Addon
