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Contents 1 Introduction 2 Concepts/Definitions 3 Configuration 4 Number Manipulation 5 Users 6 Tariffs 7 Devices 8 Providers 9 Call Routing 10 DIDs 11 Accounting 12 Reporting 13 Troubleshooting 14 Maintenance 15 Testing 16 Payment gateways 17 Other functionality 18 MOR Addons 19 Tutorials

[edit] Introduction

• Introduction
  
• Who is this product designed for
• Supported Business Models
• How to make a first call
  

[edit] Concepts/Definitions

• MOR Terminology
• Billing Concepts
  
• Billing Logic
• Call explained
• E.164
• Rounding
• Multi-Tax system
• What is a PIN?
• ASR/ACD
• Margin and Markup
• What are callgroups and pickupgroups?
• Balance and Credit
• Why amounts are without VAT?
• Local Calls
• Prepaid Logic
• Authentication
• Fax over VoIP

[edit] Configuration

• mor.conf
• Configuration from GUI
  • reCAPTCHA
  • Payments configuration
  • Default device settings
  • Default user settings
  • Accountant permissions
  • Logo change
  • Currencies
  • Translations
  • Global date format
  • Remove Manual link from admin GUI
• Voicemail
• Multi Server support
• Emails
  • Email settings
  • Mass Emails
  • Email variables

[edit] Number Manipulation

• Localization
• Provider Rules
• DID handling by Localization
• Number Manipulation Examples
• Block wrong short numbers with Localization
• LCR/Tariff change based on call prefix
• Prefix finder

[edit] Users

• User Details
  • Warning balance
  • User Blocking
• Hide Users
• Why MOR does not allow users to be deleted
• How to create a User and Device
• How to change Admin details
• How to reset lost GUI password

[edit] Tariffs

• Directions and Destinations
  • Destinations Groups
  • Block a Destination to a User
• Day setup
• Bulk change Tariffs for Users
• Wholesale
  • Entering Rates for Wholesale Tariff
  • Rate import from CSV
• Retail
  • Advanced (Retail) Rates
    • Entering Rates for Retail Tariff
    • Advanced (Retail) Rates for Users
  • Custom Rates
• Tariff Transformation
  • Make Retail Tariff from Wholesale Tariff explained
• Why User can't check his Rates

[edit] Devices

• Device settings
  • H323 Device settings
  • Extension lines
  • Ring several devices at same time
  • How to create a User and Device
• Trunks
• CLIs (Incoming CallerIDs)
  • ANI/CLI ban system
• Duplicate call prevention
• Allow loss calls
• Device groups
• Call Flow
• Which codecs should I choose for devices?
  • Codecs priority
• How to configure IP Authentication for Device
• Device registration status

[edit] Providers

(also known as terminators, suppliers or trunks)

• Terminators
• Provider with several IPs
• Provider connection testing
• H323 Provider settings
• Provider with ANI
• Configure Provider which can make calls
• Configure Provider with dynamic IP
• Simultaneous call limitation
• NO ANSWER/BUSY interpretation for providers
• Provider Configuration
  • Net2phone
  • Broadvoice
  • Eutelia
  • DIDWW
  • Vitelity
  • Vono
  • Voicetrading
  • Portech
  • DID Logic

[edit] Call Routing

• LCR
• LCR Logic
• How to add Provider to LCR
• Call Routing by price
• Call Routing by priority (Manual LCR)
• Call routing per destination basis
  • How to route call to specific Destination through specific Provider
  • Block a Destination to a User
• LCR/Tariff change based on call prefix
• Routing by Percent or Weight-based routing
• Why was a call not routed through another provider/trunk?
• Intelligent Internal Routing

[edit] DIDs

• DID Management
  • Assign DID to Trunk
• Work flow for DID
• DID Billing
  • DID Billing Time explained
• DIDs Usage
• Personal DIDs
• Example - Configuring DID to ring some Device
• PBX Function External DID
• Ring-Groups
• DID with VoxBone using his URI
• Forward DID to External Number
• How to charge DID on a monthly basis
• DID handling by Localization
• DID Blocking
• Dial Plans
  • Authorization by PIN
  • Authorization by ANI
  • Calling Card Dial Plan
  • Callback Dial Plan
  • IVR Dial Plan
  • STATISTICS - Various - DIDs

[edit] Accounting

• Invoices
  • Invoice configuration
  • Pay Invoice with balance deduction
  • Invoice by CallerID
  • MOR API invoices
• Payments
• Vouchers
• Flat-Rates

[edit] Reporting

• Active Calls
• Last Calls
• Users Calls
• Users Finances
• Loss Making Calls
• Providers Statistics
• Providers Calls
• First Activity
• Quick Stats
• Simultaneous Calls stats
• Calls by Source
• Login Stats
• Profit Stats
• Country Stats
• Google Maps integration
  • Get Google Maps key
• Balance in phone
• Privacy to hide Destination ends

[edit] Troubleshooting

• Action log
• Call Tracing
• Integrity Check
• Hangupcause Codes
  • H323 hangupcause codes
  • Hangupcause Sounds
  • Different code send to User compared to received from Provider
• Call Info
• SIP debug info
• Provider connection testing
• Asterisk CLI
  • Watch active calls/channels in Asterisk server from CLI
  • Get Asterisk CLI output for specific call
• MOR's Core version
• Lots of calls made by System Admin user

[edit] Maintenance

• How to restart Asterisk server
• Upgrade MOR GUI
• Lost MOR GUI admin password
• Where I can get my serial key from

[edit] Testing

• VoIP Bandwidth Calculator

[edit] Payment gateways

• PayPal
  • Payment Fee
• Webmoney
• Ouroboros
• Cyberplat

• Payments Gateway Addon - more payment gateways!

[edit] Other functionality

• IVR system
  • IVR for Calling Cards
  • IVR Greeting for DID
• Callback
  • WEB Callback
  • Callback over Email
  • API Callback
  • Callback setup example
• PBX Functions
  • Voicemail
  • Dial Local
  • External DID
• Fax2Email
• Recordings
• PhoneBook
• Speed Dials
• Backup system
• Data import
• CDR
  • CDR Import
  • CDR Rerating
• Online registration
  • Online registration customization
• Quick Forwards
  • Quickforwards rules
• Transfers with MOR
• GUI on Mobile Devices
• PBX connection to MOR
  • MOR and Trixbox
• MOR API
  • API Configuration
• Cron actions

[edit] MOR Addons

• Auto-Dialer Addon
• Call Shop Addon
• Callback Addon
• Calling Cards Addon
• Mobile Number Portability Addon
• Monitorings Addon
  • Spy real-time calls
• Payment Gateway Addon
• Recordings Addon
• Reseller Addon
• Reseller Pro Addon
• Skype Addon
• SMS Addon

[edit] Tutorials

• Usual configuration sequence
• How to create User and Device
• How to setup Dial Local function
• How to setup Calling Cards
• How to setup Callback
• How to setup Conferences using Trixbox
• IVRs
  • How to setup IVR for Calling Cards
• DIDs
  • How to configure DID to ring some Device
  • How to forward DID to External Number
  • How to charge DID on a monthly basis
  • How to add Greeting for DID
• How to configure 911 service
• How to block a Destination to a User
• How to make several connections from one IP
• How to be secure using MOR