Difference between revisions of "MOR Manual"
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| Line 173: | Line 173: | ||
* [[IVR system]] | * [[IVR system]] | ||
** [[IVR for Calling Cards]] | ** [[IVR for Calling Cards]] | ||
** [[IVR Greeting for DID]] | |||
* [[Callback]] | * [[Callback]] | ||
** [[WEB Callback]] | ** [[WEB Callback]] | ||
Revision as of 09:44, 23 April 2010
English version here. NOTE: info in PDF Manual can be outdated, use wiki for newest info.
Concepts/Definitions
- Billing Concepts
- Billing Logic
- Call explained
- E.164
- Rounding
- Multi-Tax system
- What is PIN
- ASR/ACD
- Margin and Markup
- What are callgroups and pickupgroups
- Balance and Credit
- Local Calls
- Prepaid Logic
- Authentication
Configuration
Number Manipulation
- Localization
- Provider Rules
- DID handling by Localization
- Number Manipulation Examples
- Block wrong short numbers with Localization
- LCR/Tariff change based on call prefix
Users
- User Details
- User Blocking
- Hide Users
- User grouping
- Why MOR does not allow to delete users
- How to create User and Device
Tariffs
- Directions and Destinations
- Day setup
- Bulk change Tariffs for Users
- Wholesale
- Retail
- Tariff Transformation
- Why User can't check his Rates
Devices
- Device settings
- Trunks
- CLIs
- Duplicate call prevention
- Allow loss calls
- Device groups
- Call Flow
- Which codecs should I choose for devices
Providers
(also known as terminators, suppliers or trunks)
- Terminators
- Provider with several IP
- Provider connection testing
- H323 Provider settings
- Provider with ANI
- Configure Provider which can make calls
- Configure Provider with dynamic IP
- Simultaneous call limitation
- NO ANSWER/BUSY interpretation for providers
- Provider Configuration
Payment gateways
Call Routing
- LCR
- LCR Logic
- How to add Provider to LCR
- Call Routing by priority (Manual LCR)
- Call routing per destination basis
- LCR/Tariff change based on call prefix
- Routing by Percent or Weight-based routing
- Why call was not routed through other provider/trunk?
DIDs
- DID Management
- Work flow for DID
- DID Billing
- DIDs Usage
- Personal DIDs
- Example - Configuring DID to ring some Device
- DID with VoxBone using his URI
- Forward DID to External Number
- How to charge DID on a monthly basis
- DID handling by Localization
- DID Blocking
- Dial Plans
Additional functionality
- IVR system
- Callback
- PBX Functions
- Call Shop functionality
- Fax2Email
- Recordings
- PhoneBook
- Speed Dials
- Backup system
- Data import
- CDR
- Online registration
- Quick Forwards
- Transfers with MOR
- GUI on Mobile Devices
- PBX connection to MOR
- MOR API
Hardware Configuration
- Cisco Gateway Settings
- How to connect to Huawei devices
- TELES configuration
- Linksys SPA942 Configuration
Accounting
Reporting
- Active Calls
- Last Calls
- Users Calls
- Users Finances
- Loss Making Calls
- Providers Statistics
- Providers Calls
- First Activity
- Quick Stats
- Simultaneous Calls stats
- Calls by Source
- Login Stats
- Profit Stats
- Country Stats
- Realtime Stats
- Google Maps integration
- Balance in phone
- Privacy to hide Destination ends
Troubleshooting
- Action log
- Call Tracing
- Integrity Check
- Hangupcause Codes
- Call Info
- SIP debug info
- Provider connection testing
MOR Addons
- Calling Cards Addon
- Auto-Dialer Addon
- Reseller Addon
- SMS Addon
- Recordings Addon
- Mobile Number Portability Addon
- Payment Gateway Addon
Tutorials
- Usual configuration sequence
- How to make first call
- How to create User and Device
- How to setup Dial Local function
- How to setup Calling Cards
- How to setup Callback
- How to setup IVR for Calling Cards
- How to setup Conferences using Trixbox
- DIDs
- How to configure 911 service
- How to block some Destination to User
- How to make several connections from one IP
