Realtime Stats

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Realtime is used on big screens in Call Center walls File:Example.jpg to show agents their current performance during the working day.

You can find Realtime in STATISTICS – Various – Realtime:


Click the Image:icon_calls.png Most called users icon.

The Realtime window updates every 60 seconds. In it, you see all users with their stats:

Image:realtime_stats.png


[edit] How to view user's stats in Realtime Stats

  • Add the user to a Group.
  • Go to: MANAGEMENT - <Group Name> - Member Stats.
  • Check Show in Realtime Stats.


[edit] Realtime Stats Usage

This window can be shown on a big LCD screen for Call Center agents to check their performance, as seen in this photo from a Call Center in Lithuania:


Image:realtime_stats_tv.png

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