MOR Manual

Dowload manual in PDF here. NOTE: info in PDF Manual can be outdated, use wiki for newest info.

Concepts/Definitions

• Billing Concepts
• Billing Logic
• Call explained
• E.164
• Rounding
• Multi-Tax system
• What is increment
• What is PIN
• ASR/ACD
• Margin and Markup
• What are callgroups and pickupgroups
• Balance and Credit
• Local Calls

Configuration

• mor.conf
• Configuration from GUI
  • reCAPTCHA
  • Payments configuration
  • Device configuration
  • Default device settings
  • Accountant permissions
  • Logo change
  • Currencies
  • Translations
• Voicemail
• Multi Server support
• Emails
  • Email variables

Number Manipulation

• Localization
• Provider Rules
• DID handling by Localization
• Number Manipulation Examples
• Block wrong short numbers with Localization
• LCR/Tariff change based on call prefix

Users

• User Details
• User Blocking
• Hide Users
• User grouping
• Why MOR does not allow to delete users

Tariffs

• Directions and Destinations
  • Destinations Groups
  • Block some Destination to User
• Day setup
• Bulk change Tariffs for Users
• Wholesale
  • Entering Rates for Wholesale Tariff
  • Rate import from CSV
• Retail
  • Advanced (Retail) Rates
    • Entering Rates for Retail Tariff
  • Custom Rates
• Tariff Transformation
  • Make Retail Tariff from Wholesale Tariff explained
• Why User can't check his Rates

Providers/Devices

• Devices
  • Device settings
    • H323 Device settings
    • Extension lines
  • Trunks
  • CLIs
    • ANI/CLI ban system
  • Duplicate call prevention
  • Allow loss calls
  • Device groups
  • Call Flow
  • Which codecs should I choose for devices
• Providers
  • H323 Provider settings
  • Terminators
  • Provider with ANI
  • Configure Provider which can make calls
  • Configure Provider with dynamic IP
• Simultaneous call limitation
• PBX connection to MOR
  • MOR and Trixbox

Payment gateways

• PayPal
  • Payment Fee
• Webmoney
• Ouroboros

Call Routing

• LCR
• LCR Logic
• How to add Provider to LCR
• Call Routing by priority (Manual LCR)
• Call routing per destination basis
  • How to route call to specific Destination through specific Provider
  • Block some Destination to User
• LCR/Tariff change based on call prefix
• Routing by Percent or Weight-based routing
• Why call was not routed through other provider/trunk?

DIDs

• DID Management
  • Assign DID to Trunk
• Work flow for DID
• DID Billing
  • DID Billing Time explained
• DIDs Usage
• Example - Configuring DID to ring some Device
• DID with VoxBone using his URI
• Forward DID to External Number
• How to charge DID on a monthly basis
• DID handling by Localization
• DID Blocking
• Dial Plans
  • Authorization by PIN
  • Authorization by ANI
  • Calling Card Dial Plan
  • Callback Dial Plan
  • IVR Dial Plan

Additional functionality

• IVR system
  • IVR for Calling Cards
• Callback
  • WEB Callback
  • Callback over Email
  • Click2Call
  • API Callback
  • Callback setup example
• PBX Functions
  • Voicemail
  • Dial Local
• Call Shop functionality
• Fax2Email
• Recordings
• PhoneBook
• Speed Dials
• Backup system
• Data import
• CDR
  • CDR Import
  • CDR Rerating
• Online registration
• Quick Forwards
• Transfers with MOR
• MOR API
  • API Configuration

Hardware Configuration

• Cisco Gateway Settings
• How to connect to Huawei devices
• TELES configuration
• Linksys SPA942 Configuration

Provider Configuration

• Net2phone
• Broadvoice
• Eutelia
• DIDWW
• Vitelity
• Vono

Accounting

• Invoices
  • Invoice configuration
  • Pay Invoice with balance deduction
  • Invoice by CallerID
  • MOR API invoices
• Payments
• Vouchers
• Flat-Rates

Reporting

• Active Calls
• Users Calls
• Users Finances
• Loss Making Calls
• Providers Statistics
• Providers Calls
• Quick Stats
• Simultaneous Calls stats
• Calls by Source
• Login Stats
• Profit Stats
• Country Stats
• Realtime Stats
• Google Maps integration
  • Get Google Maps key
• Balance in phone

Troubleshooting

• Action log
• Call Tracing
• Integrity Check
• Hangupcause Codes
  • H323 hangupcause codes
  • Hangupcause Sounds
  • Different code send to User compared to received from Provider
• SIP debug info

MOR Addons

• Calling Cards Addon
• Auto-Dialer Addon
• Reseller Addon
• SMS Addon
• Recordings Addon
• Mobile Number Portability Addon

Tutorials

• How to make first call
• How to setup Dial Local function
• How to setup Calling Cards
• How to setup Callback
• How to setup IVR for Calling Cards
• How to setup Conferences using Trixbox
• DIDs
  • How to configure DID to ring some Device
  • How to forward DID to External Number
  • How to charge DID on a monthly basis