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Welcome to Kolmisoft Wiki Page

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Official release of MOR 0.7 is ready! (What's new/Brochure)

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Guides

Testing

• Testing MOR PRO installation
• Check GUI log
• Call Tracing
• Asterisk CLI
• app_mor.so version
• VoIP Bandwidth Calculator
• Performance Testing with Sipp
• Watch active calls/channels in Asterisk server from CLI
• Testing System

Installation

• MOR PRO Installation
  • MOR install script
  • MOR install from InstallCD
  • Preparation for testing
• Zaptel installation
  • zapata.conf example configuration
  • Zaptel installation for MOR FREE LiveCD 0.5
• mod_fcgid installation
• G723/G729 Codec installation
• MySQL Replication
• Sangoma Wanpipe installation
• Debian Etch installation
• Centos installation
• RMagick installation - not used anymore
• mime-construct installation - not used anymore

GUI

• Controlling access to /billing
• Change folder /mor to another
• Change flag for translation
• MOR GUI Translation
• Remove Manual link from admin GUI
• Lost MOR GUI admin password
• Implement login form into your website

DB

• Live Backups
• How to access MySQL database via WEB
• Lost MySQL root password?

Asterisk

• Ports which should be opened
• Asterisk under NAT
• Asterisk CLI debug
• Which codecs should I choose for devices
• How to restart Asterisk server
• How to change RTP port range for Asterisk
• Two SIP listening ports for single Asterisk
• sip.conf

Other

• Conference with MOR + Trixbox
• Softphones
• How to change servers' IP
• How to add additional hdd in MOR
• Server working very slowly
• Why amounts are without VAT?
• MOR PRO post installation
• MOR PRO upgrade
  • MOR 0.7 Upgrade
  • MOR 0.8 Upgrade
• Mor user password change HOW-TO
• What is necessary to troubleshoot MOR PRO system
• Where I can get my serial key from
• Change default passwords
• Frequently Asked Questions (FAQ)
• Linksys SPA942 Configuration
• Video call with CounterPath eyeBeam
• How to set static IP in Debian
• Timezone in RoR
• Voice quality
• Sound files
  • Convert WAV file to Asterisk playable format
  • TTS Engines
• Fax over VoIP
  • Send Receive Fax over T38
• NTP: Server Time Sync
• Selinux
• Recommended hardware for MOR server
• Where to buy termination
• How to block someone's IP
• High availability (Heartbeat clustering)
• Migration to other server
• What is direct URL
• Wiki formating guidelines

Documentation

• Asterisk versions not compatible with MOR
• MOR compatible Linux distributions
• Why we do not suggest to use IAX2
• FAQ
• How fast MOR can perform?
• Implementations
• Job offer - suspended

• Support System
  • Support System explanation
  • Create new Ticket in Ticket System
  • Write comment to the Ticket

• Releases
  • MOR PRO v0.5
  • MOR PRO v0.6
  • MOR PRO v0.7
  • MOR v0.8
  • MOR Carrier Class

Problems/Troubleshooting

Asterisk

• Call hangs after 30 seconds
• Troubleshooting RINGING
• Channel sent into invalid extension 's' in context 'mor_callingcard', but no invalid handler
• chan_sip.c:1786 __sip_xmit: sip_xmit of 0x81cbc78
• Get Asterisk CLI output for specific call
• Wrong time in voice mail messages
• Failed to write frame
• Call failed
• rtcp halted Invalid argument
• no samples for g729tolin
• Asterisk can't connect to MySQL database
• Out of idle IAX2 threads
• Asterisk displays wrong time
• SIP Error Codes
• Call rejected by IP: No authority found
• Unable to forward voice frame
• CallerID not passed
• DID is not working
• Calls are not recorded
• Fax is not received
• MOR can't determine who is calling. Make sure accountcode is set for caller (Provider or Device)
• Retrieved 0 adv.rates, max adv.rate: 0.000000, total event price: 0.000000
• One-way audio or not audio at all
  • One way audio problems
• No sound on Voicemail or Playback
• Dropping extra frame of G.729 since we already have a VAD frame at the end
• Comfort noise support incomplete in Asterisk (RFC 3389)
• mysql_reconnect: mor: Unknown connection error: (2006) MySQL server has gone away.
• Call dropped upon connection
• Starting asterisk: Cannot find your TTY
• False Answer - False Ring
• Unable to allocate RTCP socket: Too many open files in system
• Echo
• Asterisk stops working with Internet loss
• Asterisk ended with exit status 1 Asterisk died with code 1
• Unknown signalling method 'pri_cpe'
• ERROR: Could not open H.323 listener port on 1720
• Auto-Dialer: ERROR! No actions found
• sip_poke_noanswer: Peer 'XXX' is now UNREACHABLE!
• Unknown RTP codec 127 received
• CLIR for ZAP channels
• determine_firstline_parts: Bad request protocol Packet
• Maximum retries exceeded on transmission
• RTCP Read too short
• Peer is not dynamic
• AMI Connection
• H323 problems
• Devices
  • Can't register device
    • Registration from 'SOME DEVICE' failed for 'IP' - Not a local domain
    • Unable to find key 'XXX' in family 'SIP/Registry'
    • Registration from 'sip:XXX@23.45.67.89' failed for '34.56.67.89' - No matching peer found
  • Device can't dial out
    • No path to translate from XXX to YYY
    • Call rejected by IP: No such context/extension
    • mor_authorize: Too low balance for more simultaneus calls!!!
  • Device can't be reached
    • Unable to create channel of type 'XXX' (cause 3 - No route to destination)
  • Device is not receiving video
  • Device in Callshop can dial when not LOGGED IN
  • Device ring non standard
• Zaptel
  • Zaptel YELLOW alarm
  • Unable to open master device '/dev/zap/ctl'
• Cant dial to *9901

GUI

• System uses too much memory
• GUI does not work
• Can't open GUI
• Can't login
• Graphs does not appear
• Can't open phpMyAdmin
• Can't send email
• Can't initiate web callback
• Can't setup callback
• Vouchers are not accepted
• Can't delete device/user - it has calls
• lib/transaction/simple.rb:46: warning: already initialized constant Messages
• We're sorry, but something went wrong
• GUI Error - Errno::ENETUNREACH
• GUI Error - SystemExit

MySQL

• How to repair MySQL table
• Incorrect key file for table '/tmp/#sql_xxxx.MYI'; try to repair it

Installation

• rails: command not found
• Debian packages installation problems
• yaml.rb:133: BUG Segmentation fault