Why MOR does not allow to delete users
MOR/M4 does not allow the deletion of users who have made at least one call or payment in the past to prevent issues with billing integrity.
Let’s Break It Down: Why Deleting Users Can Mess Up Billing
Imagine this setup:
- You have 2 users: U1 and U2.
- You have 1 provider: P1.
Here’s what happens during the month:
- U1 makes 20,000 calls (at 1 EUR per call) = 20,000 EUR.
- U2 makes 10,000 calls (at 1 EUR per call) = 10,000 EUR.
So, in total:
- Users owe you 30,000 EUR.
- Since you sell at a 100% margin, you pay your provider P1 15,000 EUR for the calls.
- Your profit = 15,000 EUR.
What happens if you delete U1 and their calls? Now the system only shows U2 with 10,000 calls, meaning:
- You see that you owe P1 50% of 10,000 EUR = 5,000 EUR.
- BUT P1’s records still show they sent 30,000 EUR worth of calls, meaning you owe them 15,000 EUR.
The Result:You think you owe 5,000 EUR, but P1 demands 15,000 EUR. This mismatch leaves you with a -10,000 EUR loss for the month!
The Lesson: Never delete users with historical call data, as it disrupts billing and creates financial discrepancies!
Solution
- Archive or Delete Calls: Archive the user’s calls, or choose the option Delete calls instead of archiving.
- Delete User Payments: Payment deletion can only be done by Kolmisoft engineers and is billed at an hourly rate.
- Alternative: Hide Users: If you don’t want to delete a user but prefer not to see them in your system, you can hide them.
Note: In the latest MOR version, hidden users no longer appear in search filters, keeping your interface clean and uncluttered.