M4 Alerts

WIP

Description

Alerts functionality is dedicated to taking actions about your system issues which may cause a problem. You may block User, disable Provider, change LCR for User or simply send a notification to specified Group of Contacts.

You are able to follow these parameters:

• ASR – Answer-Seizure Ratio (percent)
• ACD – Average Call Duration (in seconds)
• PDD – Average Post Dial Delay. The time between punching in the last digit of a telephone number and receiving a ring or busy signal (in seconds)
• TTC (Time to Connect)(DURATION-BILLSEC) – Average time between receiving a ring signal and answer to the call (in seconds)
• BILLSEC – Sum of calls bilsec (in seconds)
• TOTAL CALLS – Sum of all calls.
• ANSWERED CALLS – Sum of answered calls.
• NOT ANSWERED CALLS – Sum of not answered calls (FAILED, BUSY, NO ANSWER).
• SIMULTANEOUS CALLS – Number of simultaneous calls (only applies to users and providers).
• PRICE SUM – Sum of calls price (only applies to users and providers).
• HGC (ABSOLUTE) – Number of calls terminated with this HGC.
• HGC (PERCENT) – Percentage of calls terminated with this HGC.

And it is possible to make actions for these types of MOR Objects or send notification about it:

• Users
  • All
  • Postpaid
  • Prepaid
  • One User
• Providers
• Devices
• Destinations
  • One Destination by prefix.
  • Few Destinations by prefix and % sign. Eg. 93%, 3706% and so on.
• Destinations Groups

User to Notify

When Object Type is User you have an option to Notify User(s) by email.

Email goes to one of preset email addresses:

• Usually email is sent to NOC email address.
• If NOC email address is not set, email is sent to Main email address.
• If Main email address is not set, email is sent to Billing email address.
• If Billing email address is not set, email is sent to Rates email address.
• If none of NOC, Main, Billing or Rates email is set, no Alert notification email will be sent.