Pilot Project
A Pilot Project is an advanced way to test the fully functional Kolmisoft system for one month in a live environment. It includes:
- On-premise or hosted installation
- Fully functional system
- Technical support
- Private training session via Zoom
STEP 1 – Defining Your Goals
To get started, please answer the following questions:
- Do you want to use our server or your own?
- What are your main goals for the Pilot Project? Please be as specific as possible so we can align with your expectations.
- If we successfully meet your goals, what will be your next step after the Pilot Project?
- Which default currency would you like to set in the system?
STEP 2 – Preparing Your Server & Getting Login Credentials
If you choose to use:
- Kolmisoft's server – No action is needed.
- Your own server – Please prepare it according to our installation instructions.
Installation is typically completed within 8 hours (during working time) after the server is received.
Once the system is ready, you will receive an email from noreply@kolmisoft.com with the login details.
STEP 3 – Configuration & Support
Getting Started
Follow one of these guides to begin:
Documentation
To set up the system according to your predefined goals, refer to our documentation:
For specific questions, use the search function in the left menu bar of https://wiki.kolmisoft.com/.
Private Training
You’re eligible for a private Zoom training session with one of our engineers. The session typically lasts up to one hour. To schedule it, please create a support ticket and let us know your preferred time and the topics you’d like to cover.
Our support working hours are Monday to Friday, 8:00–18:00 EET (Eastern European Time) UTC/GMT +2 hours.
Technical Support
Whenever you encounter difficulties or have questions, please create a ticket in the Support System and our team will assist you.
- Working Hours: Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours.
- Emergency Support (BLOCKER priority tickets): Available 24/7 via the Kolmisoft Support System.
More information about Kolmisoft Support System:
- Support System Overview
- How to Create a New Ticket
- How to Write a Comment
- Support Plans & Working Hours
Why use Kolmisoft Support System?
- Keeps issues organized
- Ensures faster and more efficient assistance
- Enables tracking and monitoring of response times
STEP 4 – Evaluating Results
Before the end of the Pilot Project, we will review the results to determine its success.
- If successful, we will propose next steps to continue working together.
- If unsuccessful, we will analyze the core challenges and look for ways to improve our service.
STEP 5 – Moving Forward After a Successful Pilot Project
If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client. You will have the option to either:
- Retain the same server used during the Pilot Project.
- Migrate to a new server for continued operations.
If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you!
