Pilot Project

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A Pilot Project is an advanced way to test the fully functional Kolmisoft system for one month in a live environment. It includes:

  • On-premise or hosted installation
  • Fully functional system
  • Technical support
  • Private training session via Zoom


STEP 1 – Defining Your Goals

To get started, please answer the following questions:

  • Do you want to use our server or your own?
  • What are your main goals for the Pilot Project? Please be as specific as possible so we can align with your expectations.
  • If we successfully meet your goals, what will be your next step after the Pilot Project?
  • Which default currency would you like to set in the system?



STEP 2 – Preparing Your Server & Getting Login Credentials

If you choose to use:

  • Kolmisoft's server – No action is needed.
  • Your own server – Please prepare it according to our installation instructions.

Installation is typically completed within 48 hours.

Once the system is ready, you will receive an email from noreply@kolmisoft.com with the text: COMMENT HIDDEN IN EMAIL.

⚠️ For security reasons, login details are not sent via email.

You must log in to the Kolmisoft Support System to retrieve your credentials.



STEP 3 – Configuration & Support

Getting Started

Follow one of these guides to begin:


Documentation

To set up the system according to your predefined goals, refer to our documentation:

For specific questions, use the search function in the left menu bar of https://wiki.kolmisoft.com/.


Private Training

All Pilot Project users can receive a private training session via Zoom.


Technical Support

Whenever you encounter difficulties or have questions, please create a ticket in the Support System and our team will assist you.

  • Working Hours: Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours.
  • Emergency Support (BLOCKER priority tickets): Available 24/7 via the Kolmisoft Support System.


More information about Kolmisoft Support System:


Why use Kolmisoft Support System?

  • Keeps issues organized
  • Ensures faster and more efficient assistance
  • Enables tracking and monitoring of response times



STEP 4 – Evaluating Results

Before the end of the Pilot Project, we will review the results to determine its success.

  • If successful, we will propose next steps to continue working together.
  • If unsuccessful, we will analyze the core challenges and look for ways to improve our service.



STEP 5 – Moving Forward After a Successful Pilot Project

If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client. You will have the option to either:

  • Retain the same server used during the Pilot Project.
  • Migrate to a new server for continued operations.


If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you!