Difference between revisions of "Why MOR does not allow to delete users"
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= Solution = | = Solution = | ||
* | * '''[[Archived_calls | Archive or Delete Calls]]:''' Archive the user’s calls, or choose the option ''Delete calls instead of archiving''. | ||
* [[ | * '''Delete User [[Payments]]:''' Payment deletion can only be done by Kolmisoft engineers and is billed at [[Support#Rates_of_technical_services | an hourly rate]]. | ||
* '''Alternative: [[Hide Users]]:''' If you don’t want to delete a user but prefer not to see them in your system, you can hide them. | |||
''Note'': In the latest MOR version, hidden users no longer appear in search filters, keeping your interface clean and uncluttered. | |||
<br><br> | <br><br> | ||
= See also = | = See also = | ||
<!---This functionality is available from MOR 9---> | <!---This functionality is available from MOR 9---> | ||
[[Hide_provider | Hide Provider]]<br> | [[Hide_provider | Hide Provider]]<br> | ||
[[Hide_Devices | Hide Devices]] | [[Hide_Devices | Hide Devices]] |
Revision as of 08:24, 14 January 2025
MOR/M4 does not allow the deletion of users who have made at least one call or payment in the past to prevent issues with billing integrity.
Let’s Break It Down: Why Deleting Users Can Mess Up Billing
Imagine this setup:
- You have 2 users: U1 and U2.
- You have 1 provider: P1.
Here’s what happens during the month:
- U1 makes 20,000 calls (at 1 EUR per call) = 20,000 EUR.
- U2 makes 10,000 calls (at 1 EUR per call) = 10,000 EUR.
So, in total:
- Users owe you 30,000 EUR.
- Since you sell at a 100% margin, you pay your provider P1 15,000 EUR for the calls.
- Your profit = 15,000 EUR.
What happens if you delete U1 and their calls? Now the system only shows U2 with 10,000 calls, meaning:
- You see that you owe P1 50% of 10,000 EUR = 5,000 EUR.
- BUT P1’s records still show they sent 30,000 EUR worth of calls, meaning you owe them 15,000 EUR.
The Result:You think you owe 5,000 EUR, but P1 demands 15,000 EUR. This mismatch leaves you with a -10,000 EUR loss for the month!
The Lesson: Never delete users with historical call data, as it disrupts billing and creates financial discrepancies!
Solution
- Archive or Delete Calls: Archive the user’s calls, or choose the option Delete calls instead of archiving.
- Delete User Payments: Payment deletion can only be done by Kolmisoft engineers and is billed at an hourly rate.
- Alternative: Hide Users: If you don’t want to delete a user but prefer not to see them in your system, you can hide them.
Note: In the latest MOR version, hidden users no longer appear in search filters, keeping your interface clean and uncluttered.