Difference between revisions of "Why MOR does not allow to delete users"

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= Solution =
= Solution =


* Kolmisoft engineers can delete Users after removing old CDRs and Payments associated with those Users. This task can be done by [[Support#Rates_of_technical_services | an hourly rate]].
* '''[[Archived_calls | Archive or Delete Calls]]:''' Archive the user’s calls, or choose the option ''Delete calls instead of archiving''.
* [[Hide_Users | Hide users]] if you don't want to see them in your system. In the latest MOR version, hidden users are not visible in search filters.
* '''Delete User [[Payments]]:''' Payment deletion can only be done by Kolmisoft engineers and is billed at [[Support#Rates_of_technical_services | an hourly rate]].
* '''Alternative: [[Hide Users]]:''' If you don’t want to delete a user but prefer not to see them in your system, you can hide them.
 
''Note'': In the latest MOR version, hidden users no longer appear in search filters, keeping your interface clean and uncluttered.
 
<br><br>
<br><br>
= See also =
= See also =
  <!---This functionality is available from MOR 9--->  
  <!---This functionality is available from MOR 9--->  
[[Hide_provider | Hide Provider]]<br>
[[Hide_provider | Hide Provider]]<br>
[[Hide_Devices | Hide Devices]]
[[Hide_Devices | Hide Devices]]

Revision as of 08:24, 14 January 2025

MOR/M4 does not allow the deletion of users who have made at least one call or payment in the past to prevent issues with billing integrity.

Let’s Break It Down: Why Deleting Users Can Mess Up Billing

Imagine this setup:

  • You have 2 users: U1 and U2.
  • You have 1 provider: P1.

Here’s what happens during the month:

  • U1 makes 20,000 calls (at 1 EUR per call) = 20,000 EUR.
  • U2 makes 10,000 calls (at 1 EUR per call) = 10,000 EUR.

So, in total:

  • Users owe you 30,000 EUR.
  • Since you sell at a 100% margin, you pay your provider P1 15,000 EUR for the calls.
  • Your profit = 15,000 EUR.

What happens if you delete U1 and their calls? Now the system only shows U2 with 10,000 calls, meaning:

  • You see that you owe P1 50% of 10,000 EUR = 5,000 EUR.
  • BUT P1’s records still show they sent 30,000 EUR worth of calls, meaning you owe them 15,000 EUR.

The Result:You think you owe 5,000 EUR, but P1 demands 15,000 EUR. This mismatch leaves you with a -10,000 EUR loss for the month!

The Lesson: Never delete users with historical call data, as it disrupts billing and creates financial discrepancies!

Solution

  • Archive or Delete Calls: Archive the user’s calls, or choose the option Delete calls instead of archiving.
  • Delete User Payments: Payment deletion can only be done by Kolmisoft engineers and is billed at an hourly rate.
  • Alternative: Hide Users: If you don’t want to delete a user but prefer not to see them in your system, you can hide them.

Note: In the latest MOR version, hidden users no longer appear in search filters, keeping your interface clean and uncluttered.



See also

Hide Provider
Hide Devices