Pilot Project

A pilot project is an advanced way to try the fully functional Kolmisoft system for 1 month in a live environment. It includes:

• On-premise or hosted installation
• Fully functional system
• Technical support
• Training through Zoom

STEP 1 – Your goals

The first step is to define your goals for the Pilot Project and the next step if those goals are achieved. Questions to be answered:

• Do you want to use our server or your?
• What are your main goals for the Pilot Project?
• If we achieve your goals, what would happen at the end of the Pilot Project?
• Which default currency do you want to use?

STEP 2 – Preparing a server and getting login

If you chose to use:

• Kolmisoft server - no action is needed.
• Your server - prepare it according to our installation instructions.

Installation is usually completed within 48 hours.

Once the system is ready, you’ll get an email from noreply@kolmisoft.com with the text "COMMENT HIDDEN IN EMAIL".

For security purposes we don't send login details by email, so you'll have to log in to Kolmisoft Support System to get your credentials.

STEP 3 – Starting configurations and getting support

PRIVATE TRAINING

All Pilot project users have 1-2 private training sessions (each one takes 1 hour) included in their package.

You can schedule a training time by creating a ticket in the Kolmisoft Support System.

DOCUMENTATION

To achieve your pre-defined goals you need to start system configuration by following steps in wiki documentation:

• MOR manual
• M2/M4 manual

You can find more information about the specific questions by entering a keyword or phrase in the search field on the left menu bar.

If you don’t know, what to type, start with:

• MOR How to make a first call
• MOR Usual configuration sequence
• M4 How to make a first call

SUPPORT

As soon as you face some difficulty or feel that things are getting complicated, you can contact Kolmisoft engineers for help.

This is done by creating a ticket in the Kolmisoft Support System.

• Support system explanation
• How to create a new ticket
• How to write a comment
• Support plans and working hours

Support working hours are Monday to Friday 8 AM - 6PM GMT+2 (Lithuanian time).

Emergency Support (for BLOCKER priority tickets) is available 24x7 and support is provided only through the Support System.

Kolmisoft uses an internal support system to resolve problems for a few reasons:

• To keep problems organized
• To assist our clients more efficiently
• To track and monitor the problems and reaction time

Once you understand that keeping problems organized increases reaction time you will start enjoying the Kolmisoft support system.

However, it is also possible to contact our engineers by Skype ID: support_kolmisoft and join our Discord Channel.

STEP 4 – Concluding results

One-two weeks before the Pilot project we will conclude the results – whether it was successful or not.

If it was successful, we will propose few options to be taken as a next step.

If it was not successful, we analyze the core issues and will try to improve ourselves to serve you better in the future.

STEP 5 – Next step upon successful Pilot Project

If we achieve success together and you would like to continue the partnership with Kolmisoft, you can become our client.

It is possible to retain the same server which was used during the Pilot project or migrate to a new one.