Difference between revisions of "Pilot Project"

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A pilot project is an advanced way to try the fully functional Kolmisoft system for 1 month in a live environment. It includes:
* On-premise or hosted installation
* Fully functional system
* Technical support
* Training through Zoom
== STEP 1 – Your goals ==
== STEP 1 – Your goals ==


First step is to define your goals for the Pilot Project and the next step if those goals are achieved. Questions to be answered:
The first step is to define your goals for the Pilot Project and the next step if those goals are achieved. Questions to be answered:


* Do you want to use our server or your?
* Do you want to use our server or your?
Line 7: Line 14:
* If we achieve your goals, what would happen at the end of the Pilot Project?
* If we achieve your goals, what would happen at the end of the Pilot Project?
* Which default currency do you want to use?
* Which default currency do you want to use?
* Do you need an SSL certificate? If so, please the following information from you:
** the hostname you want to use for Kolmisoft softswitch. This hostname should point to the IP address, where Kolmisoft softswitch is installed
** email address you want to receive notifications from Let's Encrypt


<br><br>


== STEP 2 – Preparing a server and getting login ==
== STEP 2 – Preparing a server and getting login ==


If you chose to use:
If you chose to use:
* Kolmisoft server - no action is needed.
* Kolmisoft server - no action is needed.
* Your server - repare it according to [[Installation|our installation instructions]].
* Your server - prepare it according to [[Installation|our installation instructions]].


Installation is usually completed within 48 hours.  
Installation is usually completed within 48 hours.  


Once system is ready, you’ll get an email from noreply@kolmisoft.com with text "COMMENT HIDDEN IN EMAIL".
Once the system is ready, you’ll get an email from noreply@kolmisoft.com with the text "COMMENT HIDDEN IN EMAIL".


For security purposes we don't send login details by email, so you'll have to login to [https://support.kolmisoft.com/ Kolmisoft Support System] to get your credentials.
For security purposes we don't send login details by email, so you'll have to log in to [https://support.kolmisoft.com/ Kolmisoft Support System] to get your credentials.


<br><br>
== STEP 3 – Starting configurations and getting support ==


== STEP 3 – Starting configurations and getting support ==
=== START WITH THIS ===
You can get started by following one of these guides:
* '''MOR''' [[How_to_make_first_call|How to make a first call]]
* '''MOR''' [[Usual_configuration_sequence|Usual configuration sequence]]
* '''M4''' [[M4_How_to_make_first_call|How to make a first call]]
<br><br>
=== DOCUMENTATION ===  


'''DOCUMENTATION'''
To achieve the pre-defined goals you need to start system configuration by following the steps in the wiki documentation:
* [[MOR_Manual|MOR manual]]
* [[M4_Switch_Manual|M4 manual]]


To achieve your pre-defined goals you need to start system configuration by following steps in wiki documentation:
You can find more information about the specific questions by entering a keyword or phrase in the search field on the left menu bar.
• [[MOR_Manual|MOR manual]]
• [[M2_Switch_Manual|M2/M4 manual]]


You can find more information about specific question by entering a keyword or phrase in the search field on the left (see
<br><br>
screenshot below).
=== PRIVATE TRAINING ===


[[File:Search_box_in_Kolmisoft_Wiki.png]]
All Pilot project users can get 1-2 private training sessions (each one takes 1 hour) through Zoom or Google Meet.


If you don’t know, what to type, start with:
You can schedule a training time by creating a ticket in the Kolmisoft Support System.
* '''MOR''' [[How_to_make_first_call|How to make a first call]]
* '''MOR''' [[Usual_configuration_sequence|Usual configuration sequence]]
* '''M2/M4''' [[M2_How_to_make_first_call|How to make a first call]]


<br><br>
=== SUPPORT ===


'''SUPPORT'''
Support working hours are Monday to Friday 8 AM - 6PM GMT+2 (Lithuanian time).


As system is new for you, simply following the wiki documentation is not always enough.  
Emergency Support (for BLOCKER priority tickets) is available 24x7 and support is provided only through the Support System.


As soon as you face some difficulty or feel that things are getting complicated, you can contact Kolmisoft engineers for help.  
When you face some difficulty or feel that things are getting complicated, you can contact Kolmisoft engineers for help.  


This is done by creating a ticket in the Kolmisoft Support System.
This is done by creating a ticket in the Kolmisoft Support System.
Line 58: Line 69:
* [[Support|Support plans and working hours]]
* [[Support|Support plans and working hours]]


For some clients it is strange why Kolmisoft uses a ticket system to resolve problems and questions instead of email, phone
Kolmisoft uses an internal support system to resolve problems for a few reasons:
or online chat.
* To keep problems organized
 
* To assist our clients more efficiently
Answer is simple – to assist our clients more efficiently.
* To track and monitor the problems and reaction time


Once you understand that keeping problems organized increases reaction time and rate of the problem resolution, you will start enjoying Kolmisoft support system.
Once you understand that keeping problems organized increases reaction time you will start enjoying the Kolmisoft support system.


However, it is also possible to contact our engineers by Skype ID: support_kolmisoft and join our [https://discord.gg/K4wNAyN Discord Channel].
However, it is also possible to contact our engineers by Skype ID: support_kolmisoft and join our [https://discord.gg/K4wNAyN Discord Channel].


 
<br><br>
'''PRIVATE TRAINING'''
 
Normally private training costs 100 EUR/h.
 
However, all Pilot project users have 3 hours of private training included in their package.
 
You can schedule a training time by creating a ticket in the Kolmisoft Support System.
 


== STEP 4 – Concluding results ==
== STEP 4 – Concluding results ==
Line 85: Line 88:
If it was not successful, we analyze the core issues and will try to improve ourselves to serve you better in the future.
If it was not successful, we analyze the core issues and will try to improve ourselves to serve you better in the future.


<br><br>


== STEP 5 – Next step upon successful Pilot Project ==
== STEP 5 – Next step upon successful Pilot Project ==


If we achieve success together and you would like to continue partnership with Kolmisoft, you can become our client.
If we achieve success together and you would like to continue the partnership with Kolmisoft, you can become our client.


It is possible to retain the same server which was used during the Pilot project or migrate to a new one.
It is possible to retain the same server which was used during the Pilot project or migrate to a new one.

Latest revision as of 12:12, 12 September 2024

A pilot project is an advanced way to try the fully functional Kolmisoft system for 1 month in a live environment. It includes:

  • On-premise or hosted installation
  • Fully functional system
  • Technical support
  • Training through Zoom


STEP 1 – Your goals

The first step is to define your goals for the Pilot Project and the next step if those goals are achieved. Questions to be answered:

  • Do you want to use our server or your?
  • What are your main goals for the Pilot Project?
  • If we achieve your goals, what would happen at the end of the Pilot Project?
  • Which default currency do you want to use?



STEP 2 – Preparing a server and getting login

If you chose to use:

Installation is usually completed within 48 hours.

Once the system is ready, you’ll get an email from noreply@kolmisoft.com with the text "COMMENT HIDDEN IN EMAIL".

For security purposes we don't send login details by email, so you'll have to log in to Kolmisoft Support System to get your credentials.



STEP 3 – Starting configurations and getting support

START WITH THIS

You can get started by following one of these guides:



DOCUMENTATION

To achieve the pre-defined goals you need to start system configuration by following the steps in the wiki documentation:

You can find more information about the specific questions by entering a keyword or phrase in the search field on the left menu bar.



PRIVATE TRAINING

All Pilot project users can get 1-2 private training sessions (each one takes 1 hour) through Zoom or Google Meet.

You can schedule a training time by creating a ticket in the Kolmisoft Support System.



SUPPORT

Support working hours are Monday to Friday 8 AM - 6PM GMT+2 (Lithuanian time).

Emergency Support (for BLOCKER priority tickets) is available 24x7 and support is provided only through the Support System.

When you face some difficulty or feel that things are getting complicated, you can contact Kolmisoft engineers for help.

This is done by creating a ticket in the Kolmisoft Support System.

Kolmisoft uses an internal support system to resolve problems for a few reasons:

  • To keep problems organized
  • To assist our clients more efficiently
  • To track and monitor the problems and reaction time

Once you understand that keeping problems organized increases reaction time you will start enjoying the Kolmisoft support system.

However, it is also possible to contact our engineers by Skype ID: support_kolmisoft and join our Discord Channel.



STEP 4 – Concluding results

One-two weeks before the Pilot project we will conclude the results – whether it was successful or not.

If it was successful, we will propose few options to be taken as a next step.

If it was not successful, we analyze the core issues and will try to improve ourselves to serve you better in the future.



STEP 5 – Next step upon successful Pilot Project

If we achieve success together and you would like to continue the partnership with Kolmisoft, you can become our client.

It is possible to retain the same server which was used during the Pilot project or migrate to a new one.

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