Difference between revisions of "Pilot Project"

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A pilot project is an advanced way to try the fully functional Kolmisoft system for 1 month in a live environment. It includes:
A Pilot Project is an advanced way to test the fully functional Kolmisoft system for one month in a live environment. It includes:
* On-premise or hosted installation
* On-premise or hosted installation
* Fully functional system
* Fully functional system
* Technical support  
* Technical support  
* Training through Zoom
* Private training session via Zoom
<br>
== STEP 1 – Defining Your Goals ==


To get started, please answer the following questions:


== STEP 1 – Your goals ==
* Do you want to use our server or your own?
 
* What are your main goals for the Pilot Project? Please be as specific as possible so we can align with your expectations.
The first step is to define your goals for the Pilot Project and the next step if those goals are achieved. Questions to be answered:
* If we successfully meet your goals, what will be your next step after the Pilot Project?
 
* Which default currency would you like to set in the system?
* Do you want to use our server or your?
* What are your main goals for the Pilot Project?
* If we achieve your goals, what would happen at the end of the Pilot Project?
* Which default currency do you want to use?


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== STEP 2 – Preparing a server and getting login ==
== STEP 2 – Preparing Your Server & Getting Login Credentials ==


If you chose to use:
If you choose to use:
* Kolmisoft server - no action is needed.
* Kolmisoft's server – No action is needed.
* Your server - prepare it according to [[Installation|our installation instructions]].
* Your own server – Please prepare it according to our [[Installation|installation instructions]].


Installation is usually completed within 48 hours.  
Installation is typically completed within 8 hours (during working time) after the server is received.


Once the system is ready, you’ll get an email from noreply@kolmisoft.com with the text "COMMENT HIDDEN IN EMAIL".
Once the system is ready, you will receive an email from noreply@kolmisoft.com with the login details.


For security purposes we don't send login details by email, so you'll have to log in to [https://support.kolmisoft.com/ Kolmisoft Support System] to get your credentials.
<br><br>


<br><br>
== STEP 3 – Configuration & Support ==
== STEP 3 – Starting configurations and getting support ==


=== START WITH THIS ===
=== Getting Started ===
You can get started by following one of these guides:
Follow one of these guides to begin:
* '''MOR''' [[How_to_make_first_call|How to make a first call]]
* '''MOR''' [[How_to_make_first_call|How to make a first call]]
* '''MOR''' [[Usual_configuration_sequence|Usual configuration sequence]]
* '''MOR''' [[Usual_configuration_sequence|Usual configuration sequence]]
* '''M4''' [[M4_How_to_make_first_call|How to make a first call]]
* '''M4''' [[M4_How_to_make_first_call|How to make a first call]]
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<br>
=== DOCUMENTATION ===  
=== Documentation ===  


To achieve the pre-defined goals you need to start system configuration by following the steps in the wiki documentation:
To set up the system according to your predefined goals, refer to our documentation:
* [[MOR_Manual|MOR manual]]
* [[MOR_Manual|MOR manual]]
* [[M4_Switch_Manual|M4 manual]]
* [[M4_Switch_Manual|M4 manual]]


You can find more information about the specific questions by entering a keyword or phrase in the search field on the left menu bar.
For specific questions, use the '''search function''' in the left menu bar of https://wiki.kolmisoft.com/.


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<br>
=== PRIVATE TRAINING ===


All Pilot project users can get 1-2 private training sessions (each one takes 1 hour) through Zoom or Google Meet.
=== Private Training ===


You can schedule a training time by creating a ticket in the Kolmisoft Support System.
You’re eligible for a private Zoom training session with one of our engineers. The session typically lasts up to one hour.  


<br><br>
To schedule it, please create a support ticket and let us know your preferred time and the topics you’d like to cover.
=== SUPPORT ===


Support working hours are Monday to Friday 8 AM - 6PM GMT+2 (Lithuanian time).
Our support working hours are Monday to Friday, 8:00–18:00 EET (Eastern European Time) UTC/GMT +2 hours.


Emergency Support (for BLOCKER priority tickets) is available 24x7 and support is provided only through the Support System.
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When you face some difficulty or feel that things are getting complicated, you can contact Kolmisoft engineers for help.
=== Technical Support ===


This is done by creating a ticket in the Kolmisoft Support System.
Whenever you encounter difficulties or have questions, please create a ticket in the Support System and our team will assist you.


* [[Support_System_explanation|Support system explanation]]
* '''Working Hours''': Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours.
* [[Create_new_Ticket_in_Ticket_System|How to create a new ticket]]
* '''Emergency Support (BLOCKER priority tickets)''': Available 24/7 via the [https://support.kolmisoft.com/ Kolmisoft Support System].
* [[Write_comment_to_the_Ticket|How to write a comment]]
<br>
* [[Support|Support plans and working hours]]
More information about Kolmisoft Support System:
 
* [[Support_System_explanation|Support System Overview]]
Kolmisoft uses an internal support system to resolve problems for a few reasons:
* [[Create_new_Ticket_in_Ticket_System|How to Create a New Ticket]]
* To keep problems organized
* [[Write_comment_to_the_Ticket|How to Write a Comment]]
* To assist our clients more efficiently
* [[Support|Support Plans & Working Hours]]
* To track and monitor the problems and reaction time
<br>
 
Why use Kolmisoft Support System?
Once you understand that keeping problems organized increases reaction time you will start enjoying the Kolmisoft support system.
* Keeps issues organized
 
* Ensures faster and more efficient assistance
However, it is also possible to contact our engineers by Skype ID: support_kolmisoft and join our [https://discord.gg/K4wNAyN Discord Channel].
* Enables tracking and monitoring of response times


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<br><br>


== STEP 4 – Concluding results ==
== STEP 4 – Evaluating Results ==
 
One-two weeks before the Pilot project we will conclude the results – whether it was successful or not.


If it was successful, we will propose few options to be taken as a next step.  
Before the end of the Pilot Project, we will review the results to determine its success.
 
* '''If successful''', we will propose next steps to continue working together.
If it was not successful, we analyze the core issues and will try to improve ourselves to serve you better in the future.
* '''If unsuccessful''', we will analyze the core challenges and look for ways to improve our service.


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<br><br>


== STEP 5 – Next step upon successful Pilot Project ==
== STEP 5 – Moving Forward After a Successful Pilot Project ==
 
If we achieve success together and you would like to continue the partnership with Kolmisoft, you can become our client.


It is possible to retain the same server which was used during the Pilot project or migrate to a new one.
If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client. You will have the option to either:
* Retain the same server used during the Pilot Project.
* Migrate to a new server for continued operations.
<br>
If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you!

Latest revision as of 10:31, 10 February 2026

A Pilot Project is an advanced way to test the fully functional Kolmisoft system for one month in a live environment. It includes:

  • On-premise or hosted installation
  • Fully functional system
  • Technical support
  • Private training session via Zoom


STEP 1 – Defining Your Goals

To get started, please answer the following questions:

  • Do you want to use our server or your own?
  • What are your main goals for the Pilot Project? Please be as specific as possible so we can align with your expectations.
  • If we successfully meet your goals, what will be your next step after the Pilot Project?
  • Which default currency would you like to set in the system?



STEP 2 – Preparing Your Server & Getting Login Credentials

If you choose to use:

  • Kolmisoft's server – No action is needed.
  • Your own server – Please prepare it according to our installation instructions.

Installation is typically completed within 8 hours (during working time) after the server is received.

Once the system is ready, you will receive an email from noreply@kolmisoft.com with the login details.



STEP 3 – Configuration & Support

Getting Started

Follow one of these guides to begin:


Documentation

To set up the system according to your predefined goals, refer to our documentation:

For specific questions, use the search function in the left menu bar of https://wiki.kolmisoft.com/.


Private Training

You’re eligible for a private Zoom training session with one of our engineers. The session typically lasts up to one hour.

To schedule it, please create a support ticket and let us know your preferred time and the topics you’d like to cover.

Our support working hours are Monday to Friday, 8:00–18:00 EET (Eastern European Time) UTC/GMT +2 hours.


Technical Support

Whenever you encounter difficulties or have questions, please create a ticket in the Support System and our team will assist you.

  • Working Hours: Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours.
  • Emergency Support (BLOCKER priority tickets): Available 24/7 via the Kolmisoft Support System.


More information about Kolmisoft Support System:


Why use Kolmisoft Support System?

  • Keeps issues organized
  • Ensures faster and more efficient assistance
  • Enables tracking and monitoring of response times



STEP 4 – Evaluating Results

Before the end of the Pilot Project, we will review the results to determine its success.

  • If successful, we will propose next steps to continue working together.
  • If unsuccessful, we will analyze the core challenges and look for ways to improve our service.



STEP 5 – Moving Forward After a Successful Pilot Project

If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client. You will have the option to either:

  • Retain the same server used during the Pilot Project.
  • Migrate to a new server for continued operations.


If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you!

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