Difference between revisions of "Pilot Project"

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A pilot project is an advanced way to try the fully functional Kolmisoft system for 1 month in a live environment. It includes:
A Pilot Project is an advanced way to test the fully functional Kolmisoft system for one month in a live environment. It includes:
* On-premise or hosted installation
* On-premise or hosted installation
* Fully functional system
* Fully functional system
* Professional help with the configurations
* Technical support
* VIP technical support
* Private training session via Zoom
* Training
<br>
* Pre-configured test provider (Baltic Telco) to be able to make calls instantly after the installation is completed
== STEP 1 – Defining Your Goals ==


To get started, please answer the following questions:


== STEP 1 – Your goals ==
* Do you want to use our server or your own?
 
* What are your main goals for the Pilot Project? Please be as specific as possible so we can align with your expectations.
The first step is to define your goals for the Pilot Project and the next step if those goals are achieved. Questions to be answered:
* If we successfully meet your goals, what will be your next step after the Pilot Project?
 
* Which default currency would you like to set in the system?
* Do you want to use our server or your?
* What are your main goals for the Pilot Project?
* If we achieve your goals, what would happen at the end of the Pilot Project?
* Which default currency do you want to use?


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<br><br>


== STEP 2 – Preparing a server and getting login ==
== STEP 2 – Preparing Your Server & Getting Login Credentials ==


If you chose to use:
If you choose to use:
* Kolmisoft server - no action is needed.
* Kolmisoft's server – No action is needed.
* Your server - prepare it according to [[Installation|our installation instructions]].
* Your own server – Please prepare it according to our [[Installation|installation instructions]].


Installation is usually completed within 48 hours.  
Installation is typically completed within 8 hours (during working time) after the server is received.


Once the system is ready, you’ll get an email from noreply@kolmisoft.com with the text "COMMENT HIDDEN IN EMAIL".
Once the system is ready, you will receive an email from noreply@kolmisoft.com with the login details.
 
For security purposes we don't send login details by email, so you'll have to log in to [https://support.kolmisoft.com/ Kolmisoft Support System] to get your credentials.


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<br><br>
== STEP 3 – Starting configurations and getting support ==


=== SSL CERTIFICATE CONFIGURATIONS===  
== STEP 3 – Configuration & Support ==


If you want to configure an SSL certificate, please provide the following information:
=== Getting Started ===
<br><br>
Follow one of these guides to begin:
* '''MOR''' [[How_to_make_first_call|How to make a first call]]
* '''MOR''' [[Usual_configuration_sequence|Usual configuration sequence]]
* '''M4''' [[M4_How_to_make_first_call|How to make a first call]]
<br>
=== Documentation ===
 
To set up the system according to your predefined goals, refer to our documentation:
* [[MOR_Manual|MOR manual]]
* [[M4_Switch_Manual|M4 manual]]


'''Let's Encrypt'''
For specific questions, use the '''search function''' in the left menu bar of https://wiki.kolmisoft.com/.


* The hostname you want to use for Kolmisoft Softswitch. This hostname should point to the IP address, where Kolmisoft Softswitch is installed
* The email address you want to receive notifications from Let's Encrypt (or another SSL issuing authority)
<br>
<br>
'''Other paid SSL certificates'''


Place these SSL certificate files on the server:
=== Private Training ===
* SSLCertificateFile /etc/httpd/ssl/apache.crt
* SSLCertificateKeyFile /etc/httpd/ssl/apache.key
* SSLCertificateChainFile /etc/pki/tls/certs/server-chain.crt
<br><br>


=== FREE TEST CREDIT FOR VOICE TERMINATION ===
You’re eligible for a private Zoom training session with one of our engineers. The session typically lasts up to one hour.


To get started faster, we will activate a pre-configured test provider (Baltic Telco) with a 3 EUR free test credit (rates are [https://www.baltictelco.eu/rates here]).
To schedule it, please create a support ticket and let us know your preferred time and the topics you’d like to cover.


You can also get a $50 USD free test credit if you sign up for [https://www.idtexpress.com/kolmisoft/ IDT Express voice termination and DIDs].
Our support working hours are Monday to Friday, 8:00–18:00 EET (Eastern European Time) UTC/GMT +2 hours.


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<br>


=== PRIVATE TRAINING ===  
=== Technical Support ===  


All Pilot project users have 3 hours of private training included in their package.
Whenever you encounter difficulties or have questions, please create a ticket in the Support System and our team will assist you.
 
You can schedule a training time by creating a ticket in the Kolmisoft Support System.


* '''Working Hours''': Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours.
* '''Emergency Support (BLOCKER priority tickets)''': Available 24/7 via the [https://support.kolmisoft.com/ Kolmisoft Support System].
<br>
More information about Kolmisoft Support System:
* [[Support_System_explanation|Support System Overview]]
* [[Create_new_Ticket_in_Ticket_System|How to Create a New Ticket]]
* [[Write_comment_to_the_Ticket|How to Write a Comment]]
* [[Support|Support Plans & Working Hours]]
<br>
<br>
=== DOCUMENTATION ===
Why use Kolmisoft Support System?
 
* Keeps issues organized
To achieve your pre-defined goals you need to start system configuration by following steps in wiki documentation:
* Ensures faster and more efficient assistance
* [[MOR_Manual|MOR manual]]
* Enables tracking and monitoring of response times
* [[M2_Switch_Manual|M2/M4 manual]]
 
You can find more information about the specific questions by entering a keyword or phrase in the search field on the left (see
the screenshot below).
 
[[File:Search_box_in_Kolmisoft_Wiki.png]]
 
If you don’t know, what to type, start with:
* '''MOR''' [[How_to_make_first_call|How to make a first call]]
* '''MOR''' [[Usual_configuration_sequence|Usual configuration sequence]]
* '''M2/M4''' [[M2_How_to_make_first_call|How to make a first call]]


<br><br>
<br><br>
=== SUPPORT ===


As the system is new for you, simply following the wiki documentation is not always enough.
== STEP 4 – Evaluating Results ==


As soon as you face some difficulty or feel that things are getting complicated, you can contact Kolmisoft engineers for help.
Before the end of the Pilot Project, we will review the results to determine its success.
 
* '''If successful''', we will propose next steps to continue working together.
This is done by creating a ticket in the Kolmisoft Support System.
* '''If unsuccessful''', we will analyze the core challenges and look for ways to improve our service.
 
* [[Support_System_explanation|Support system explanation]]
* [[Create_new_Ticket_in_Ticket_System|How to create a new ticket]]
* [[Write_comment_to_the_Ticket|How to write a comment]]
* [[Support|Support plans and working hours]]
 
For some clients, it is strange why Kolmisoft uses a ticket system to resolve problems and questions instead of email, phone
or online chat.  
 
The answer is simple – to assist our clients more efficiently.
 
Once you understand that keeping problems organized increases reaction time and rate of problem resolution, you will start enjoying the Kolmisoft support system.
 
However, it is also possible to contact our engineers by Skype ID: support_kolmisoft and join our [https://discord.gg/K4wNAyN Discord Channel].


<br><br>
<br><br>


== STEP 4 – Concluding results ==
== STEP 5 – Moving Forward After a Successful Pilot Project ==


One-two weeks before the Pilot project we will conclude the results – whether it was successful or not.
If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client. You will have the option to either:
 
* Retain the same server used during the Pilot Project.
If it was successful, we will propose few options to be taken as a next step.
* Migrate to a new server for continued operations.
 
<br>
If it was not successful, we analyze the core issues and will try to improve ourselves to serve you better in the future.
If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you!
 
<br><br>
 
== STEP 5 – Next step upon successful Pilot Project ==
 
If we achieve success together and you would like to continue the partnership with Kolmisoft, you can become our client.
 
It is possible to retain the same server which was used during the Pilot project or migrate to a new one.

Latest revision as of 10:31, 10 February 2026

A Pilot Project is an advanced way to test the fully functional Kolmisoft system for one month in a live environment. It includes:

  • On-premise or hosted installation
  • Fully functional system
  • Technical support
  • Private training session via Zoom


STEP 1 – Defining Your Goals

To get started, please answer the following questions:

  • Do you want to use our server or your own?
  • What are your main goals for the Pilot Project? Please be as specific as possible so we can align with your expectations.
  • If we successfully meet your goals, what will be your next step after the Pilot Project?
  • Which default currency would you like to set in the system?



STEP 2 – Preparing Your Server & Getting Login Credentials

If you choose to use:

  • Kolmisoft's server – No action is needed.
  • Your own server – Please prepare it according to our installation instructions.

Installation is typically completed within 8 hours (during working time) after the server is received.

Once the system is ready, you will receive an email from noreply@kolmisoft.com with the login details.



STEP 3 – Configuration & Support

Getting Started

Follow one of these guides to begin:


Documentation

To set up the system according to your predefined goals, refer to our documentation:

For specific questions, use the search function in the left menu bar of https://wiki.kolmisoft.com/.


Private Training

You’re eligible for a private Zoom training session with one of our engineers. The session typically lasts up to one hour.

To schedule it, please create a support ticket and let us know your preferred time and the topics you’d like to cover.

Our support working hours are Monday to Friday, 8:00–18:00 EET (Eastern European Time) UTC/GMT +2 hours.


Technical Support

Whenever you encounter difficulties or have questions, please create a ticket in the Support System and our team will assist you.

  • Working Hours: Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours.
  • Emergency Support (BLOCKER priority tickets): Available 24/7 via the Kolmisoft Support System.


More information about Kolmisoft Support System:


Why use Kolmisoft Support System?

  • Keeps issues organized
  • Ensures faster and more efficient assistance
  • Enables tracking and monitoring of response times



STEP 4 – Evaluating Results

Before the end of the Pilot Project, we will review the results to determine its success.

  • If successful, we will propose next steps to continue working together.
  • If unsuccessful, we will analyze the core challenges and look for ways to improve our service.



STEP 5 – Moving Forward After a Successful Pilot Project

If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client. You will have the option to either:

  • Retain the same server used during the Pilot Project.
  • Migrate to a new server for continued operations.


If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you!

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