Difference between revisions of "Pilot Project"
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* [[M4_Switch_Manual|M4 manual]] | * [[M4_Switch_Manual|M4 manual]] | ||
For specific questions, use the '''search function''' in the left menu bar of | For specific questions, use the '''search function''' in the left menu bar of https://wiki.kolmisoft.com/. | ||
<br> | <br> | ||
=== Private Training === | === Private Training === | ||
All Pilot Project users can receive a private training session via Zoom. | All Pilot Project users can receive a private training session via Zoom. | ||
<br> | <br> | ||
=== Technical Support === | === Technical Support === | ||
Whenever you encounter difficulties or have questions, please create a ticket in the | Whenever you encounter difficulties or have questions, please create a ticket in the Support System and our team will assist you. | ||
* '''Working Hours''': Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours. | * '''Working Hours''': Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours. | ||
* '''Emergency Support (BLOCKER priority tickets)''': Available 24/7 via the [https://support.kolmisoft.com/ Kolmisoft Support System]. | * '''Emergency Support (BLOCKER priority tickets)''': Available 24/7 via the [https://support.kolmisoft.com/ Kolmisoft Support System]. | ||
<br> | <br> | ||
More information about Kolmisoft Support System: | |||
* [[Support_System_explanation|Support System Overview]] | * [[Support_System_explanation|Support System Overview]] | ||
* [[Create_new_Ticket_in_Ticket_System|How to Create a New Ticket]] | * [[Create_new_Ticket_in_Ticket_System|How to Create a New Ticket]] | ||
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== STEP 5 – Moving Forward After a Successful Pilot Project == | == STEP 5 – Moving Forward After a Successful Pilot Project == | ||
If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client. | If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client. You will have the option to either: | ||
You will have the option to either: | |||
* Retain the same server used during the Pilot Project. | * Retain the same server used during the Pilot Project. | ||
* Migrate to a new server for continued operations. | * Migrate to a new server for continued operations. | ||
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If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you! | If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you! | ||
Latest revision as of 07:44, 28 March 2025
A Pilot Project is an advanced way to test the fully functional Kolmisoft system for one month in a live environment. It includes:
- On-premise or hosted installation
- Fully functional system
- Technical support
- Private training session via Zoom
STEP 1 – Defining Your Goals
To get started, please answer the following questions:
- Do you want to use our server or your own?
- What are your main goals for the Pilot Project? Please be as specific as possible so we can align with your expectations.
- If we successfully meet your goals, what will be your next step after the Pilot Project?
- Which default currency would you like to set in the system?
STEP 2 – Preparing Your Server & Getting Login Credentials
If you choose to use:
- Kolmisoft's server – No action is needed.
- Your own server – Please prepare it according to our installation instructions.
Installation is typically completed within 48 hours.
Once the system is ready, you will receive an email from noreply@kolmisoft.com with the text: COMMENT HIDDEN IN EMAIL.
⚠️ For security reasons, login details are not sent via email.
You must log in to the Kolmisoft Support System to retrieve your credentials.
STEP 3 – Configuration & Support
Getting Started
Follow one of these guides to begin:
Documentation
To set up the system according to your predefined goals, refer to our documentation:
For specific questions, use the search function in the left menu bar of https://wiki.kolmisoft.com/.
Private Training
All Pilot Project users can receive a private training session via Zoom.
Technical Support
Whenever you encounter difficulties or have questions, please create a ticket in the Support System and our team will assist you.
- Working Hours: Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours.
- Emergency Support (BLOCKER priority tickets): Available 24/7 via the Kolmisoft Support System.
More information about Kolmisoft Support System:
- Support System Overview
- How to Create a New Ticket
- How to Write a Comment
- Support Plans & Working Hours
Why use Kolmisoft Support System?
- Keeps issues organized
- Ensures faster and more efficient assistance
- Enables tracking and monitoring of response times
STEP 4 – Evaluating Results
Before the end of the Pilot Project, we will review the results to determine its success.
- If successful, we will propose next steps to continue working together.
- If unsuccessful, we will analyze the core challenges and look for ways to improve our service.
STEP 5 – Moving Forward After a Successful Pilot Project
If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client. You will have the option to either:
- Retain the same server used during the Pilot Project.
- Migrate to a new server for continued operations.
If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you!
