Difference between revisions of "Pilot Project"

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A pilot project is an advanced way to try the fully functional Kolmisoft system for 1 month in a live environment. It includes:
A Pilot Project is an advanced way to test the fully functional Kolmisoft system for one month in a live environment. It includes:
* On-premise or hosted installation
* On-premise or hosted installation
* Fully functional system
* Fully functional system
* Technical support  
* Technical support  
* Training through Zoom
* Private training session via Zoom
<br>
== STEP 1 – Defining Your Goals ==


To get started, please answer the following questions:


== STEP 1 – Your goals ==
* Do you want to use our server or your own?
* What are your main goals for the Pilot Project? Please be as specific as possible so we can align with your expectations.
* If we successfully meet your goals, what will be your next step after the Pilot Project?
* Which default currency would you like to set in the system?


The first step is to define your goals for the Pilot Project and the next step if those goals are achieved. Questions to be answered:
<br><br>
 
* Do you want to use our server or your?
* What are your main goals for the Pilot Project?
* If we achieve your goals, what would happen at the end of the Pilot Project?
* Which default currency do you want to use?


<br><br>
== STEP 2 – Preparing Your Server & Getting Login Credentials ==


== STEP 2 – Preparing a server and getting login ==
If you choose to use:
* Kolmisoft's server – No action is needed.
* Your own server – Please prepare it according to our [[Installation|installation instructions]].


If you chose to use:
Installation is typically completed within 48 hours.
* Kolmisoft server - no action is needed.
* Your server - prepare it according to [[Installation|our installation instructions]].


Installation is usually completed within 48 hours.  
Once the system is ready, you will receive an email from noreply@kolmisoft.com with the text: '''COMMENT HIDDEN IN EMAIL'''.


Once the system is ready, you’ll get an email from noreply@kolmisoft.com with the text "COMMENT HIDDEN IN EMAIL".
⚠️ '''For security reasons, login details are not sent via email.'''


For security purposes we don't send login details by email, so you'll have to log in to [https://support.kolmisoft.com/ Kolmisoft Support System] to get your credentials.
You must log in to the [https://support.kolmisoft.com/ Kolmisoft Support System] to retrieve your credentials.


<br><br>
<br><br>
== STEP 3 – Starting configurations and getting support ==


=== PRIVATE TRAINING ===  
== STEP 3 – Configuration & Support ==
 
All Pilot project users have 1-2 private training sessions (each one takes 1 hour) included in their package.
 
You can schedule a training time by creating a ticket in the Kolmisoft Support System.


=== Getting Started ===
Follow one of these guides to begin:
* '''MOR''' [[How_to_make_first_call|How to make a first call]]
* '''MOR''' [[Usual_configuration_sequence|Usual configuration sequence]]
* '''M4''' [[M4_How_to_make_first_call|How to make a first call]]
<br>
<br>
=== DOCUMENTATION ===  
=== Documentation ===  


To achieve your pre-defined goals you need to start system configuration by following steps in wiki documentation:
To set up the system according to your predefined goals, refer to our documentation:
* [[MOR_Manual|MOR manual]]
* [[MOR_Manual|MOR manual]]
* [[M2_Switch_Manual|M2/M4 manual]]
* [[M4_Switch_Manual|M4 manual]]


You can find more information about the specific questions by entering a keyword or phrase in the search field on the left (see
For specific questions, use the '''search function''' in the left menu bar of https://wiki.kolmisoft.com/.
the screenshot below).


[[File:Search_box_in_Kolmisoft_Wiki.png]]
<br>
 
If you don’t know, what to type, start with:
* '''MOR''' [[How_to_make_first_call|How to make a first call]]
* '''MOR''' [[Usual_configuration_sequence|Usual configuration sequence]]
* '''M2/M4''' [[M2_How_to_make_first_call|How to make a first call]]


<br><br>
=== Private Training ===  
=== SUPPORT ===  


As soon as you face some difficulty or feel that things are getting complicated, you can contact Kolmisoft engineers for help.  
All Pilot Project users can receive a private training session via Zoom.


This is done by creating a ticket in the Kolmisoft Support System.
<br>
=== Technical Support ===


* [[Support_System_explanation|Support system explanation]]
Whenever you encounter difficulties or have questions, please create a ticket in the Support System and our team will assist you.
* [[Create_new_Ticket_in_Ticket_System|How to create a new ticket]]
* [[Write_comment_to_the_Ticket|How to write a comment]]
* [[Support|Support plans and working hours]]


Support working hours are Monday to Friday 8 AM - 6PM GMT+2 (Lithuanian time).
* '''Working Hours''': Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours.
 
* '''Emergency Support (BLOCKER priority tickets)''': Available 24/7 via the [https://support.kolmisoft.com/ Kolmisoft Support System].
Emergency Support (for BLOCKER priority tickets) is available 24x7 and support is provided only through the Support System.
<br>
 
More information about Kolmisoft Support System:
Kolmisoft uses an internal support system to resolve problems for a few reasons:
* [[Support_System_explanation|Support System Overview]]
* To keep problems organized
* [[Create_new_Ticket_in_Ticket_System|How to Create a New Ticket]]
* To assist our clients more efficiently
* [[Write_comment_to_the_Ticket|How to Write a Comment]]
* To track and monitor the problems and reaction time
* [[Support|Support Plans & Working Hours]]
 
<br>
Once you understand that keeping problems organized increases reaction time you will start enjoying the Kolmisoft support system.
Why use Kolmisoft Support System?
 
* Keeps issues organized
However, it is also possible to contact our engineers by Skype ID: support_kolmisoft and join our [https://discord.gg/K4wNAyN Discord Channel].
* Ensures faster and more efficient assistance
* Enables tracking and monitoring of response times


<br><br>
<br><br>


== STEP 4 – Concluding results ==
== STEP 4 – Evaluating Results ==
 
One-two weeks before the Pilot project we will conclude the results – whether it was successful or not.
 
If it was successful, we will propose few options to be taken as a next step.


If it was not successful, we analyze the core issues and will try to improve ourselves to serve you better in the future.
Before the end of the Pilot Project, we will review the results to determine its success.
* '''If successful''', we will propose next steps to continue working together.
* '''If unsuccessful''', we will analyze the core challenges and look for ways to improve our service.


<br><br>
<br><br>


== STEP 5 – Next step upon successful Pilot Project ==
== STEP 5 – Moving Forward After a Successful Pilot Project ==


If we achieve success together and you would like to continue the partnership with Kolmisoft, you can become our client.
If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client. You will have the option to either:
 
* Retain the same server used during the Pilot Project.
It is possible to retain the same server which was used during the Pilot project or migrate to a new one.
* Migrate to a new server for continued operations.
<br>
If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you!

Latest revision as of 07:44, 28 March 2025

A Pilot Project is an advanced way to test the fully functional Kolmisoft system for one month in a live environment. It includes:

  • On-premise or hosted installation
  • Fully functional system
  • Technical support
  • Private training session via Zoom


STEP 1 – Defining Your Goals

To get started, please answer the following questions:

  • Do you want to use our server or your own?
  • What are your main goals for the Pilot Project? Please be as specific as possible so we can align with your expectations.
  • If we successfully meet your goals, what will be your next step after the Pilot Project?
  • Which default currency would you like to set in the system?



STEP 2 – Preparing Your Server & Getting Login Credentials

If you choose to use:

  • Kolmisoft's server – No action is needed.
  • Your own server – Please prepare it according to our installation instructions.

Installation is typically completed within 48 hours.

Once the system is ready, you will receive an email from noreply@kolmisoft.com with the text: COMMENT HIDDEN IN EMAIL.

⚠️ For security reasons, login details are not sent via email.

You must log in to the Kolmisoft Support System to retrieve your credentials.



STEP 3 – Configuration & Support

Getting Started

Follow one of these guides to begin:


Documentation

To set up the system according to your predefined goals, refer to our documentation:

For specific questions, use the search function in the left menu bar of https://wiki.kolmisoft.com/.


Private Training

All Pilot Project users can receive a private training session via Zoom.


Technical Support

Whenever you encounter difficulties or have questions, please create a ticket in the Support System and our team will assist you.

  • Working Hours: Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours.
  • Emergency Support (BLOCKER priority tickets): Available 24/7 via the Kolmisoft Support System.


More information about Kolmisoft Support System:


Why use Kolmisoft Support System?

  • Keeps issues organized
  • Ensures faster and more efficient assistance
  • Enables tracking and monitoring of response times



STEP 4 – Evaluating Results

Before the end of the Pilot Project, we will review the results to determine its success.

  • If successful, we will propose next steps to continue working together.
  • If unsuccessful, we will analyze the core challenges and look for ways to improve our service.



STEP 5 – Moving Forward After a Successful Pilot Project

If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client. You will have the option to either:

  • Retain the same server used during the Pilot Project.
  • Migrate to a new server for continued operations.


If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you!

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