Difference between revisions of "Pilot Project"

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A pilot project is an advanced way to try the fully functional Kolmisoft system for 1 month in a live environment. It includes:
A Pilot Project is an advanced way to test the fully functional Kolmisoft system for one month in a live environment. It includes:
* On-premise or hosted installation
* On-premise or hosted installation
* Fully functional system
* Fully functional system
* Professional help with the configurations
* Technical support  
* VIP technical support  
* Private training session via Zoom
* Training
<br>
* Pre-configured test provider (Baltic Telco) to be able to make calls instantly after the installation is completed
== STEP 1 – Defining Your Goals ==
 
 
== STEP 1 – Your goals ==


The first step is to define your goals for the Pilot Project and the next step if those goals are achieved. Questions to be answered:
To get started, please answer the following questions:


* Do you want to use our server or your?
* Do you want to use our server or your own?
* What are your main goals for the Pilot Project?
* What are your main goals for the Pilot Project? Please be as specific as possible so we can align with your expectations.
* If we achieve your goals, what would happen at the end of the Pilot Project?
* If we successfully meet your goals, what will be your next step after the Pilot Project?
* Which default currency do you want to use?
* Which default currency would you like to set in the system?


<br><br>
<br><br>


== STEP 2 – Preparing a server and getting login ==
== STEP 2 – Preparing Your Server & Getting Login Credentials ==
 
If you chose to use:
* Kolmisoft server - no action is needed.
* Your server - prepare it according to [[Installation|our installation instructions]].
 
Installation is usually completed within 48 hours.
 
Once the system is ready, you’ll get an email from noreply@kolmisoft.com with the text "COMMENT HIDDEN IN EMAIL".


For security purposes we don't send login details by email, so you'll have to log in to [https://support.kolmisoft.com/ Kolmisoft Support System] to get your credentials.
If you choose to use:
* Kolmisoft's server – No action is needed.
* Your own server – Please prepare it according to our [[Installation|installation instructions]].


<br><br>
Installation is typically completed within 48 hours.
== STEP 3 – Starting configurations and getting support ==


=== SSL CERTIFICATE CONFIGURATIONS===
Once the system is ready, you will receive an email from noreply@kolmisoft.com with the text: '''COMMENT HIDDEN IN EMAIL'''.


If you want to configure an SSL certificate, please provide the following information:
⚠️ '''For security reasons, login details are not sent via email.'''


'''Let's Encrypt'''
You must log in to the [https://support.kolmisoft.com/ Kolmisoft Support System] to retrieve your credentials.
* The hostname you want to use for Kolmisoft Softswitch. This hostname should point to the IP address, where Kolmisoft Softswitch is installed
* The email address you want to receive notifications from Let's Encrypt (or another SSL issuing authority)


'''Other paid SSL certificates'''
Place these SSL certificate files on the server:
* SSLCertificateFile /etc/httpd/ssl/apache.crt
* SSLCertificateKeyFile /etc/httpd/ssl/apache.key
* SSLCertificateChainFile /etc/pki/tls/certs/server-chain.crt
<br><br>
<br><br>


=== FREE TEST CREDIT FOR VOICE TERMINATION ===  
== STEP 3 – Configuration & Support ==
 
To get started faster, we will activate a pre-configured test provider (Baltic Telco) with a 3 EUR free test credit (rates are [https://www.baltictelco.eu/rates here]).


=== Getting Started ===
Follow one of these guides to begin:
* '''MOR''' [[How_to_make_first_call|How to make a first call]]
* '''MOR''' [[Usual_configuration_sequence|Usual configuration sequence]]
* '''M4''' [[M4_How_to_make_first_call|How to make a first call]]
<br>
<br>
=== PRIVATE TRAINING ===  
=== Documentation ===  


All Pilot project users have 3 hours of private training included in their package.
To set up the system according to your predefined goals, refer to our documentation:
* [[MOR_Manual|MOR manual]]
* [[M4_Switch_Manual|M4 manual]]


You can schedule a training time by creating a ticket in the Kolmisoft Support System.
For specific questions, use the '''search function''' in the left menu bar of https://wiki.kolmisoft.com/.


<br>
<br>
=== DOCUMENTATION ===


To achieve your pre-defined goals you need to start system configuration by following steps in wiki documentation:
=== Private Training ===
* [[MOR_Manual|MOR manual]]
* [[M2_Switch_Manual|M2/M4 manual]]


You can find more information about the specific questions by entering a keyword or phrase in the search field on the left (see
All Pilot Project users can receive a private training session via Zoom.
the screenshot below).


[[File:Search_box_in_Kolmisoft_Wiki.png]]
<br>
=== Technical Support ===


If you don’t know, what to type, start with:
Whenever you encounter difficulties or have questions, please create a ticket in the Support System and our team will assist you.
* '''MOR''' [[How_to_make_first_call|How to make a first call]]
* '''MOR''' [[Usual_configuration_sequence|Usual configuration sequence]]
* '''M2/M4''' [[M2_How_to_make_first_call|How to make a first call]]


=== SUPPORT ===
* '''Working Hours''': Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours.
 
* '''Emergency Support (BLOCKER priority tickets)''': Available 24/7 via the [https://support.kolmisoft.com/ Kolmisoft Support System].
As the system is new for you, simply following the wiki documentation is not always enough.  
<br>
 
More information about Kolmisoft Support System:
As soon as you face some difficulty or feel that things are getting complicated, you can contact Kolmisoft engineers for help.  
* [[Support_System_explanation|Support System Overview]]
 
* [[Create_new_Ticket_in_Ticket_System|How to Create a New Ticket]]
This is done by creating a ticket in the Kolmisoft Support System.
* [[Write_comment_to_the_Ticket|How to Write a Comment]]
 
* [[Support|Support Plans & Working Hours]]
* [[Support_System_explanation|Support system explanation]]
<br>
* [[Create_new_Ticket_in_Ticket_System|How to create a new ticket]]
Why use Kolmisoft Support System?
* [[Write_comment_to_the_Ticket|How to write a comment]]
* Keeps issues organized
* [[Support|Support plans and working hours]]
* Ensures faster and more efficient assistance
 
* Enables tracking and monitoring of response times
For some clients, it is strange why Kolmisoft uses a ticket system to resolve problems and questions instead of email, phone
or online chat.
 
The answer is simple – to assist our clients more efficiently.
 
Once you understand that keeping problems organized increases reaction time and rate of problem resolution, you will start enjoying the Kolmisoft support system.
 
However, it is also possible to contact our engineers by Skype ID: support_kolmisoft and join our [https://discord.gg/K4wNAyN Discord Channel].


<br><br>
<br><br>


== STEP 4 – Concluding results ==
== STEP 4 – Evaluating Results ==


One-two weeks before the Pilot project we will conclude the results – whether it was successful or not.  
Before the end of the Pilot Project, we will review the results to determine its success.
 
* '''If successful''', we will propose next steps to continue working together.
If it was successful, we will propose few options to be taken as a next step.  
* '''If unsuccessful''', we will analyze the core challenges and look for ways to improve our service.
 
If it was not successful, we analyze the core issues and will try to improve ourselves to serve you better in the future.


<br><br>
<br><br>


== STEP 5 – Next step upon successful Pilot Project ==
== STEP 5 – Moving Forward After a Successful Pilot Project ==


If we achieve success together and you would like to continue the partnership with Kolmisoft, you can become our client.
If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client. You will have the option to either:
 
* Retain the same server used during the Pilot Project.
It is possible to retain the same server which was used during the Pilot project or migrate to a new one.
* Migrate to a new server for continued operations.
<br>
If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you!

Latest revision as of 07:44, 28 March 2025

A Pilot Project is an advanced way to test the fully functional Kolmisoft system for one month in a live environment. It includes:

  • On-premise or hosted installation
  • Fully functional system
  • Technical support
  • Private training session via Zoom


STEP 1 – Defining Your Goals

To get started, please answer the following questions:

  • Do you want to use our server or your own?
  • What are your main goals for the Pilot Project? Please be as specific as possible so we can align with your expectations.
  • If we successfully meet your goals, what will be your next step after the Pilot Project?
  • Which default currency would you like to set in the system?



STEP 2 – Preparing Your Server & Getting Login Credentials

If you choose to use:

  • Kolmisoft's server – No action is needed.
  • Your own server – Please prepare it according to our installation instructions.

Installation is typically completed within 48 hours.

Once the system is ready, you will receive an email from noreply@kolmisoft.com with the text: COMMENT HIDDEN IN EMAIL.

⚠️ For security reasons, login details are not sent via email.

You must log in to the Kolmisoft Support System to retrieve your credentials.



STEP 3 – Configuration & Support

Getting Started

Follow one of these guides to begin:


Documentation

To set up the system according to your predefined goals, refer to our documentation:

For specific questions, use the search function in the left menu bar of https://wiki.kolmisoft.com/.


Private Training

All Pilot Project users can receive a private training session via Zoom.


Technical Support

Whenever you encounter difficulties or have questions, please create a ticket in the Support System and our team will assist you.

  • Working Hours: Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours.
  • Emergency Support (BLOCKER priority tickets): Available 24/7 via the Kolmisoft Support System.


More information about Kolmisoft Support System:


Why use Kolmisoft Support System?

  • Keeps issues organized
  • Ensures faster and more efficient assistance
  • Enables tracking and monitoring of response times



STEP 4 – Evaluating Results

Before the end of the Pilot Project, we will review the results to determine its success.

  • If successful, we will propose next steps to continue working together.
  • If unsuccessful, we will analyze the core challenges and look for ways to improve our service.



STEP 5 – Moving Forward After a Successful Pilot Project

If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client. You will have the option to either:

  • Retain the same server used during the Pilot Project.
  • Migrate to a new server for continued operations.


If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you!

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