Difference between revisions of "Pilot Project"

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== STEP 1 – YOUR GOALS ==
A Pilot Project is an advanced way to test the fully functional Kolmisoft system for one month in a live environment. It includes:
* On-premise or hosted installation
* Fully functional system
* Technical support
* Private training session via Zoom
<br>
== STEP 1 – Defining Your Goals ==


First step is to define your goals for the Pilot Project and the next step if those goals are achieved. Questions to be answered:
To get started, please answer the following questions:


* Do you want to use our server or your?
* Do you want to use our server or your own?
* What are your main goals for the Pilot Project?
* What are your main goals for the Pilot Project? Please be as specific as possible so we can align with your expectations.
* If we achieve your goals, what would happen at the end of the Pilot Project?
* If we successfully meet your goals, what will be your next step after the Pilot Project?
* Which default currency do you want to use?
* Which default currency would you like to set in the system?
* Do you need an SSL certificate? If so, please the following information from you:
** the hostname you want to use for Kolmisoft softswitch. This hostname should point to the IP address, where Kolmisoft softswitch is installed
** email address you want to receive notifications from Let's Encrypt


<br><br>


== STEP 2 – PREPARING A SERVER AND GETTING LOGIN ==
== STEP 2 – Preparing Your Server & Getting Login Credentials ==


If you choose to use:
* Kolmisoft's server – No action is needed.
* Your own server – Please prepare it according to our [[Installation|installation instructions]].


If you chose to use:
Installation is typically completed within 48 hours.
* Kolmisoft server - no action is needed.
* Your server - repare it according to [[Installation|our installation instructions]].


Installation is usually completed within 48 hours.  
Once the system is ready, you will receive an email from noreply@kolmisoft.com with the text: '''COMMENT HIDDEN IN EMAIL'''.


Once system is ready, you’ll get an email from noreply@kolmisoft.com with text "COMMENT HIDDEN IN EMAIL".
⚠️ '''For security reasons, login details are not sent via email.'''


For security purposes we don't send login details by email, so you'll have to login to [https://support.kolmisoft.com/ Kolmisoft Support System] to get your credentials.
You must log in to the [https://support.kolmisoft.com/ Kolmisoft Support System] to retrieve your credentials.
 
<br><br>
 
== STEP 3 – Configuration & Support ==
 
=== Getting Started ===
Follow one of these guides to begin:
* '''MOR''' [[How_to_make_first_call|How to make a first call]]
* '''MOR''' [[Usual_configuration_sequence|Usual configuration sequence]]
* '''M4''' [[M4_How_to_make_first_call|How to make a first call]]
<br>
=== Documentation ===
 
To set up the system according to your predefined goals, refer to our documentation:
* [[MOR_Manual|MOR manual]]
* [[M4_Switch_Manual|M4 manual]]
 
For specific questions, use the '''search function''' in the left menu bar of https://wiki.kolmisoft.com/.
 
<br>
 
=== Private Training ===
 
All Pilot Project users can receive a private training session via Zoom.
 
<br>
=== Technical Support ===
 
Whenever you encounter difficulties or have questions, please create a ticket in the Support System and our team will assist you.
 
* '''Working Hours''': Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours.
* '''Emergency Support (BLOCKER priority tickets)''': Available 24/7 via the [https://support.kolmisoft.com/ Kolmisoft Support System].
<br>
More information about Kolmisoft Support System:
* [[Support_System_explanation|Support System Overview]]
* [[Create_new_Ticket_in_Ticket_System|How to Create a New Ticket]]
* [[Write_comment_to_the_Ticket|How to Write a Comment]]
* [[Support|Support Plans & Working Hours]]
<br>
Why use Kolmisoft Support System?
* Keeps issues organized
* Ensures faster and more efficient assistance
* Enables tracking and monitoring of response times
 
<br><br>
 
== STEP 4 – Evaluating Results ==
 
Before the end of the Pilot Project, we will review the results to determine its success.
* '''If successful''', we will propose next steps to continue working together.
* '''If unsuccessful''', we will analyze the core challenges and look for ways to improve our service.
 
<br><br>
 
== STEP 5 – Moving Forward After a Successful Pilot Project ==
 
If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client. You will have the option to either:
* Retain the same server used during the Pilot Project.
* Migrate to a new server for continued operations.
<br>
If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you!

Latest revision as of 07:44, 28 March 2025

A Pilot Project is an advanced way to test the fully functional Kolmisoft system for one month in a live environment. It includes:

  • On-premise or hosted installation
  • Fully functional system
  • Technical support
  • Private training session via Zoom


STEP 1 – Defining Your Goals

To get started, please answer the following questions:

  • Do you want to use our server or your own?
  • What are your main goals for the Pilot Project? Please be as specific as possible so we can align with your expectations.
  • If we successfully meet your goals, what will be your next step after the Pilot Project?
  • Which default currency would you like to set in the system?



STEP 2 – Preparing Your Server & Getting Login Credentials

If you choose to use:

  • Kolmisoft's server – No action is needed.
  • Your own server – Please prepare it according to our installation instructions.

Installation is typically completed within 48 hours.

Once the system is ready, you will receive an email from noreply@kolmisoft.com with the text: COMMENT HIDDEN IN EMAIL.

⚠️ For security reasons, login details are not sent via email.

You must log in to the Kolmisoft Support System to retrieve your credentials.



STEP 3 – Configuration & Support

Getting Started

Follow one of these guides to begin:


Documentation

To set up the system according to your predefined goals, refer to our documentation:

For specific questions, use the search function in the left menu bar of https://wiki.kolmisoft.com/.


Private Training

All Pilot Project users can receive a private training session via Zoom.


Technical Support

Whenever you encounter difficulties or have questions, please create a ticket in the Support System and our team will assist you.

  • Working Hours: Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours.
  • Emergency Support (BLOCKER priority tickets): Available 24/7 via the Kolmisoft Support System.


More information about Kolmisoft Support System:


Why use Kolmisoft Support System?

  • Keeps issues organized
  • Ensures faster and more efficient assistance
  • Enables tracking and monitoring of response times



STEP 4 – Evaluating Results

Before the end of the Pilot Project, we will review the results to determine its success.

  • If successful, we will propose next steps to continue working together.
  • If unsuccessful, we will analyze the core challenges and look for ways to improve our service.



STEP 5 – Moving Forward After a Successful Pilot Project

If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client. You will have the option to either:

  • Retain the same server used during the Pilot Project.
  • Migrate to a new server for continued operations.


If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you!

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