Difference between revisions of "Pilot Project"

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A pilot project is an advanced way to try the fully functional Kolmisoft system for 1 month in a live environment. It includes:
A Pilot Project is an advanced way to test the fully functional Kolmisoft system for one month in a live environment. It includes:
* On-premise or hosted installation
* On-premise or hosted installation
* Fully functional system
* Fully functional system
* Technical support  
* Technical support  
* Private training through Zoom
* One private training session via Zoom


== STEP 1 – Defining Your Goals ==


== STEP 1 – Your goals ==
To get started, please answer the following questions:


To get started, please answer these questions:
* Do you want to use our server or your own?
* What are your main goals for the Pilot Project? Please be as specific as possible so we can align with your expectations.
* If we successfully meet your goals, what will be your next step after the Pilot Project?
* Which default currency would you like to set in the system?


* Do you want to use our server or your?
<br><br>
* * What are your main goals for the Pilot Project? Please be as specific as possible to make sure we can meet your expectations
* If we achieve your goals, what is your next step after the Pilot Project?
* Which default currency do you want to set in the system?


<br><br>
== STEP 2 – Preparing Your Server & Getting Login Credentials ==


== STEP 2 – Preparing a server and getting login ==
If you choose to use:
* Kolmisoft's server – No action is needed.
* Your own server – Please prepare it according to our [[Installation|installation instructions]].


If you chose to use:
Installation is typically completed within 48 hours.
* Kolmisoft server - no action is needed.
* Your server - prepare it according to [[Installation|our installation instructions]].


Installation is usually completed within 48 hours.  
Once the system is ready, you will receive an email from noreply@kolmisoft.com with the text:"COMMENT HIDDEN IN EMAIL".


Once the system is ready, you’ll get an email from noreply@kolmisoft.com with the text "COMMENT HIDDEN IN EMAIL".
⚠️ '''For security reasons, login details are not sent via email.'''


For security purposes we don't send login details by email, so you'll have to log in to [https://support.kolmisoft.com/ Kolmisoft Support System] to get your credentials.
You must log in to the [https://support.kolmisoft.com/ Kolmisoft Support System] to retrieve your credentials.


<br><br>
<br><br>
== STEP 3 – Starting configurations and getting support ==
== STEP 3 – Configuration & Support ==


=== START WITH THIS ===
=== Getting Started ===
You can get started by following one of these guides:
Follow one of these guides to begin:
* '''MOR''' [[How_to_make_first_call|How to make a first call]]
* '''MOR''' [[How_to_make_first_call|How to make a first call]]
* '''MOR''' [[Usual_configuration_sequence|Usual configuration sequence]]
* '''MOR''' [[Usual_configuration_sequence|Usual configuration sequence]]
* '''M4''' [[M4_How_to_make_first_call|How to make a first call]]
* '''M4''' [[M4_How_to_make_first_call|How to make a first call]]
<br><br>
<br><br>
=== DOCUMENTATION ===  
=== Documentation ===  


To achieve the pre-defined goals you need to start system configuration by following the steps in the wiki documentation:
To set up the system according to your predefined goals, refer to our documentation:
* [[MOR_Manual|MOR manual]]
* [[MOR_Manual|MOR manual]]
* [[M4_Switch_Manual|M4 manual]]
* [[M4_Switch_Manual|M4 manual]]


You can find more information about the specific questions by entering a keyword or phrase in the search field on the left menu bar.
For specific questions, use the '''search function''' in the left menu bar of the documentation portal.


<br><br>
<br><br>
=== PRIVATE TRAINING ===  
=== Private Training ===  


All Pilot project users can get 1-2 private training sessions (each one takes 1 hour) through Zoom or Google Meet.
All Pilot Project users can receive one private training session via Zoom.


You can schedule a training time by creating a ticket in the Kolmisoft Support System.
To schedule a session, create a ticket in the [https://support.kolmisoft.com/ Kolmisoft Support System].


<br><br>
<br><br>
=== SUPPORT ===  
=== Technical Support ===  


Support working hours are Monday to Friday 8 AM - 6PM GMT+2 (Lithuanian time).
* '''Working Hours''': Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours.
* '''Emergency Support (BLOCKER priority tickets)''': Available 24/7 via the [https://support.kolmisoft.com/ Kolmisoft Support System].


Emergency Support (for BLOCKER priority tickets) is available 24x7 and support is provided only through the Support System.
Whenever you encounter difficulties, Kolmisoft engineers are available to assist you.


When you face some difficulty or feel that things are getting complicated, you can contact Kolmisoft engineers for help.
Create a ticket in the [https://support.kolmisoft.com/ Kolmisoft Support System]:


This is done by creating a ticket in the Kolmisoft Support System.
* [[Support_System_explanation|Support System Overview]]
* [[Create_new_Ticket_in_Ticket_System|How to Create a New Ticket]]
* [[Write_comment_to_the_Ticket|How to Write a Comment]]
* [[Support|Support Plans & Working Hours]]


* [[Support_System_explanation|Support system explanation]]
Why use Kolmisoft Support System?
* [[Create_new_Ticket_in_Ticket_System|How to create a new ticket]]
* Keeps issues organized
* [[Write_comment_to_the_Ticket|How to write a comment]]
* Ensures faster and more efficient assistance
* [[Support|Support plans and working hours]]
* Enables tracking and monitoring of response times


Kolmisoft uses an internal support system to resolve problems for a few reasons:
<br><br>
* To keep problems organized
* To assist our clients more efficiently
* To track and monitor the problems and reaction time


Once you understand that keeping problems organized increases reaction time you will start enjoying the Kolmisoft support system.
== STEP 4 – Evaluating Results ==


However, it is also possible to contact our engineers by Skype ID: support_kolmisoft and join our [https://discord.gg/K4wNAyN Discord Channel].
Before the end of the Pilot Project, we will review the results to determine its success.
* '''If successful''', we will propose next steps to continue working together.
* '''If unsuccessful''', we will analyze the core challenges and look for ways to improve our service.


<br><br>
<br><br>


== STEP 4 – Concluding results ==
== STEP 5 – Moving Forward After a Successful Pilot Project ==
 
One-two weeks before the Pilot project we will conclude the results – whether it was successful or not.
 
If it was successful, we will propose few options to be taken as a next step.
 
If it was not successful, we analyze the core issues and will try to improve ourselves to serve you better in the future.
 
<br><br>


== STEP 5 – Next step upon successful Pilot Project ==
If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client.


If we achieve success together and you would like to continue the partnership with Kolmisoft, you can become our client.
You will have the option to either:
* Retain the same server used during the Pilot Project.
* Migrate to a new server for continued operations.


It is possible to retain the same server which was used during the Pilot project or migrate to a new one.
If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you!

Revision as of 07:38, 28 March 2025

A Pilot Project is an advanced way to test the fully functional Kolmisoft system for one month in a live environment. It includes:

  • On-premise or hosted installation
  • Fully functional system
  • Technical support
  • One private training session via Zoom

STEP 1 – Defining Your Goals

To get started, please answer the following questions:

  • Do you want to use our server or your own?
  • What are your main goals for the Pilot Project? Please be as specific as possible so we can align with your expectations.
  • If we successfully meet your goals, what will be your next step after the Pilot Project?
  • Which default currency would you like to set in the system?



STEP 2 – Preparing Your Server & Getting Login Credentials

If you choose to use:

  • Kolmisoft's server – No action is needed.
  • Your own server – Please prepare it according to our installation instructions.

Installation is typically completed within 48 hours.

Once the system is ready, you will receive an email from noreply@kolmisoft.com with the text:"COMMENT HIDDEN IN EMAIL".

⚠️ For security reasons, login details are not sent via email.

You must log in to the Kolmisoft Support System to retrieve your credentials.



STEP 3 – Configuration & Support

Getting Started

Follow one of these guides to begin:



Documentation

To set up the system according to your predefined goals, refer to our documentation:

For specific questions, use the search function in the left menu bar of the documentation portal.



Private Training

All Pilot Project users can receive one private training session via Zoom.

To schedule a session, create a ticket in the Kolmisoft Support System.



Technical Support

  • Working Hours: Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours.
  • Emergency Support (BLOCKER priority tickets): Available 24/7 via the Kolmisoft Support System.

Whenever you encounter difficulties, Kolmisoft engineers are available to assist you.

Create a ticket in the Kolmisoft Support System:

Why use Kolmisoft Support System?

  • Keeps issues organized
  • Ensures faster and more efficient assistance
  • Enables tracking and monitoring of response times



STEP 4 – Evaluating Results

Before the end of the Pilot Project, we will review the results to determine its success.

  • If successful, we will propose next steps to continue working together.
  • If unsuccessful, we will analyze the core challenges and look for ways to improve our service.



STEP 5 – Moving Forward After a Successful Pilot Project

If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client.

You will have the option to either:

  • Retain the same server used during the Pilot Project.
  • Migrate to a new server for continued operations.

If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you!

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