Difference between revisions of "Pilot Project"

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A pilot project is an advanced way to try the fully functional Kolmisoft system for 1 month in a live environment. It includes:
* On-premise or hosted installation
* Fully functional system
* Technical support
* Training through Zoom
== STEP 1 – Your goals ==
== STEP 1 – Your goals ==


Line 25: Line 32:
== STEP 3 – Starting configurations and getting support ==
== STEP 3 – Starting configurations and getting support ==


=== SSL CERTIFICATE CONFIGURATIONS===  
=== START WITH THIS ===
You can get started by following one of these guides:
* '''MOR''' [[How_to_make_first_call|How to make a first call]]
* '''MOR''' [[Usual_configuration_sequence|Usual configuration sequence]]
* '''M4''' [[M4_How_to_make_first_call|How to make a first call]]
<br><br>
=== DOCUMENTATION ===  


If you want to configure an SSL certificate, please provide the following information:
To achieve the pre-defined goals you need to start system configuration by following the steps in the wiki documentation:
* The hostname you want to use for Kolmisoft Softswitch. This hostname should point to the IP address, where Kolmisoft Softswitch is installed
* [[MOR_Manual|MOR manual]]
* The email address you want to receive notifications from Let's Encrypt (or another SSL issuing authority)
* [[M4_Switch_Manual|M4 manual]]
* Place these SSL certificate files on the server:
** SSLCertificateFile /etc/httpd/ssl/apache.crt
** SSLCertificateKeyFile /etc/httpd/ssl/apache.key
** SSLCertificateChainFile /etc/pki/tls/certs/server-chain.crt


You can find more information about the specific questions by entering a keyword or phrase in the search field on the left menu bar.


=== FREE TEST CREDIT FOR VOICE TERMINATION ===
<br><br>
 
To get started faster, we will activate a pre-configured test provider (Baltic Telco) with a 3 EUR free test credit (rates are [https://www.baltictelco.eu/rates here]).
 
=== PRIVATE TRAINING ===  
=== PRIVATE TRAINING ===  


All Pilot project users have 3 hours of private training included in their package.
All Pilot project users can get 1-2 private training sessions (each one takes 1 hour) through Zoom or Google Meet.


You can schedule a training time by creating a ticket in the Kolmisoft Support System.
You can schedule a training time by creating a ticket in the Kolmisoft Support System.


<br><br>
=== SUPPORT ===


=== DOCUMENTATION ===
Support working hours are Monday to Friday 8 AM - 6PM GMT+2 (Lithuanian time).
 
To achieve your pre-defined goals you need to start system configuration by following steps in wiki documentation:
* [[MOR_Manual|MOR manual]]
* [[M2_Switch_Manual|M2/M4 manual]]
 
You can find more information about the specific questions by entering a keyword or phrase in the search field on the left (see
the screenshot below).
 
[[File:Search_box_in_Kolmisoft_Wiki.png]]
 
If you don’t know, what to type, start with:
* '''MOR''' [[How_to_make_first_call|How to make a first call]]
* '''MOR''' [[Usual_configuration_sequence|Usual configuration sequence]]
* '''M2/M4''' [[M2_How_to_make_first_call|How to make a first call]]
 
 
=== SUPPORT ===


As the system is new for you, simply following the wiki documentation is not always enough.  
Emergency Support (for BLOCKER priority tickets) is available 24x7 and support is provided only through the Support System.


As soon as you face some difficulty or feel that things are getting complicated, you can contact Kolmisoft engineers for help.  
When you face some difficulty or feel that things are getting complicated, you can contact Kolmisoft engineers for help.  


This is done by creating a ticket in the Kolmisoft Support System.
This is done by creating a ticket in the Kolmisoft Support System.
Line 77: Line 69:
* [[Support|Support plans and working hours]]
* [[Support|Support plans and working hours]]


For some clients, it is strange why Kolmisoft uses a ticket system to resolve problems and questions instead of email, phone
Kolmisoft uses an internal support system to resolve problems for a few reasons:
or online chat.
* To keep problems organized
 
* To assist our clients more efficiently
The answer is simple – to assist our clients more efficiently.
* To track and monitor the problems and reaction time


Once you understand that keeping problems organized increases reaction time and rate of problem resolution, you will start enjoying the Kolmisoft support system.
Once you understand that keeping problems organized increases reaction time you will start enjoying the Kolmisoft support system.


However, it is also possible to contact our engineers by Skype ID: support_kolmisoft and join our [https://discord.gg/K4wNAyN Discord Channel].
However, it is also possible to contact our engineers by Skype ID: support_kolmisoft and join our [https://discord.gg/K4wNAyN Discord Channel].

Latest revision as of 12:12, 12 September 2024

A pilot project is an advanced way to try the fully functional Kolmisoft system for 1 month in a live environment. It includes:

  • On-premise or hosted installation
  • Fully functional system
  • Technical support
  • Training through Zoom


STEP 1 – Your goals

The first step is to define your goals for the Pilot Project and the next step if those goals are achieved. Questions to be answered:

  • Do you want to use our server or your?
  • What are your main goals for the Pilot Project?
  • If we achieve your goals, what would happen at the end of the Pilot Project?
  • Which default currency do you want to use?



STEP 2 – Preparing a server and getting login

If you chose to use:

Installation is usually completed within 48 hours.

Once the system is ready, you’ll get an email from noreply@kolmisoft.com with the text "COMMENT HIDDEN IN EMAIL".

For security purposes we don't send login details by email, so you'll have to log in to Kolmisoft Support System to get your credentials.



STEP 3 – Starting configurations and getting support

START WITH THIS

You can get started by following one of these guides:



DOCUMENTATION

To achieve the pre-defined goals you need to start system configuration by following the steps in the wiki documentation:

You can find more information about the specific questions by entering a keyword or phrase in the search field on the left menu bar.



PRIVATE TRAINING

All Pilot project users can get 1-2 private training sessions (each one takes 1 hour) through Zoom or Google Meet.

You can schedule a training time by creating a ticket in the Kolmisoft Support System.



SUPPORT

Support working hours are Monday to Friday 8 AM - 6PM GMT+2 (Lithuanian time).

Emergency Support (for BLOCKER priority tickets) is available 24x7 and support is provided only through the Support System.

When you face some difficulty or feel that things are getting complicated, you can contact Kolmisoft engineers for help.

This is done by creating a ticket in the Kolmisoft Support System.

Kolmisoft uses an internal support system to resolve problems for a few reasons:

  • To keep problems organized
  • To assist our clients more efficiently
  • To track and monitor the problems and reaction time

Once you understand that keeping problems organized increases reaction time you will start enjoying the Kolmisoft support system.

However, it is also possible to contact our engineers by Skype ID: support_kolmisoft and join our Discord Channel.



STEP 4 – Concluding results

One-two weeks before the Pilot project we will conclude the results – whether it was successful or not.

If it was successful, we will propose few options to be taken as a next step.

If it was not successful, we analyze the core issues and will try to improve ourselves to serve you better in the future.



STEP 5 – Next step upon successful Pilot Project

If we achieve success together and you would like to continue the partnership with Kolmisoft, you can become our client.

It is possible to retain the same server which was used during the Pilot project or migrate to a new one.

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