Pilot Project
A Pilot Project is an advanced way to test the fully functional Kolmisoft system for one month in a live environment. It includes:
- On-premise or hosted installation
- Fully functional system
- Technical support
- One private training session via Zoom
STEP 1 – Defining Your Goals
To get started, please answer the following questions:
- Do you want to use our server or your own?
- What are your main goals for the Pilot Project? Please be as specific as possible so we can align with your expectations.
- If we successfully meet your goals, what will be your next step after the Pilot Project?
- Which default currency would you like to set in the system?
STEP 2 – Preparing Your Server & Getting Login Credentials
If you choose to use:
- Kolmisoft's server – No action is needed.
- Your own server – Please prepare it according to our installation instructions.
Installation is typically completed within 48 hours.
Once the system is ready, you will receive an email from noreply@kolmisoft.com with the text:"COMMENT HIDDEN IN EMAIL".
⚠️ For security reasons, login details are not sent via email.
You must log in to the Kolmisoft Support System to retrieve your credentials.
STEP 3 – Configuration & Support
Getting Started
Follow one of these guides to begin:
Documentation
To set up the system according to your predefined goals, refer to our documentation:
For specific questions, use the search function in the left menu bar of the documentation portal.
Private Training
All Pilot Project users can receive one private training session via Zoom.
To schedule a session, create a ticket in the Kolmisoft Support System.
Technical Support
- Working Hours: Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours.
- Emergency Support (BLOCKER priority tickets): Available 24/7 via the Kolmisoft Support System.
Whenever you encounter difficulties, Kolmisoft engineers are available to assist you.
Create a ticket in the Kolmisoft Support System:
- Support System Overview
- How to Create a New Ticket
- How to Write a Comment
- Support Plans & Working Hours
Why use Kolmisoft Support System?
- Keeps issues organized
- Ensures faster and more efficient assistance
- Enables tracking and monitoring of response times
STEP 4 – Evaluating Results
Before the end of the Pilot Project, we will review the results to determine its success.
- If successful, we will propose next steps to continue working together.
- If unsuccessful, we will analyze the core challenges and look for ways to improve our service.
STEP 5 – Moving Forward After a Successful Pilot Project
If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client.
You will have the option to either:
- Retain the same server used during the Pilot Project.
- Migrate to a new server for continued operations.
If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you!
