Music on Hold
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Description
It is recorded music being played to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service.
Who can configure and use Music on Hold?
- Only admin can configure Music on Hold, create, update and delete sounds.
- Any caller will hear music if it is set so.
Usage
Go to Settings –> DIDs –> PBX functions –> Music On Hold.
Here you can see the list of current sound files added which will be played while the caller is on hold.
To create new record, click 
Add new and type in name, description, choose ivr sound file and select if it is played randomly.
