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Welcome to the Kolmisoft Wiki Page

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	MOR Manual This section covers main functionality of MOR Softswitch with Billing and Routing
	MOR Related Guides Here comes all topics related to the MOR but not included into Manual
	Various Guides All guides which are not related to the MOR
	Problems/Troubleshooting Here comes all topics which help to solve some problems
	Old Topics Old and outdated topics are here. In other words this is topic cemetery. Most instructions in these topics are just for informational purposes only. Use it at your own risk.

IMPORTANT! Kolmisoft does not take any responsibility if you use information found in this wiki and you do any damage to your data, software or servers.
USE IT AT YOUR OWN RISK!

Guides

Testing

• Performance Testing with Sipp
• Testing System

Installation

• G723/G729 Codec installation
• MySQL Replication
• Sangoma Wanpipe installation
• Centos installation
• Setting up https secure connection (SSL)
• Install Eluna Stats
• Configure SSH connection between servers
• Fail2Ban installation
• OVH server installation

DB

• Live Backups
• How to access MySQL database via WEB
• Lost MySQL root password?
• Backup old Calls

Asterisk

• Ports which should be opened
• Asterisk under NAT
• Asterisk CLI debug
• Which codecs should I choose for devices
• How to restart Asterisk server
• How to change RTP port range for Asterisk
• Two SIP listening ports for single Asterisk
• sip.conf
• RTPAUDIOQOS Demystified
• Explanation about stucked calls

Other

• How to increase call volume
• Where to buy termination
• Latency
• Softphones
• How to change server's IP
• Server working very slowly
• Frequently Asked Questions (FAQ)
• Timezone in RoR
• Voice quality
• Sound files
  • Convert WAV file to Asterisk playable format
  • TTS Engines
• Fax over VoIP
  • Send Receive Fax over T38
• NTP: Server Time Sync
• Selinux
• Fail2Ban
• How to block someone's IP
• High availability (Heartbeat clustering)
• Migration to other server
• What is direct URL

Softphones

• Idefisk 1.37 Configuration
• X-PRO Configuration
• Video call with CounterPath eyeBeam

Hardware

• Recommended hardware for MOR server
• How to add additional hdd in MOR
• Cisco Gateway Settings
• How to connect to Huawei devices
• TELES configuration
• VoiceBlue Ring problem
• Linksys SPA942 Configuration
• Linksys PAP2

Documentation

• Why we do not suggest to use IAX2
• FAQ

• Support System
  • Support System explanation
  • Create new Ticket in Ticket System
  • Write comment to the Ticket
  • In what order tickets are solved in Support System
  • Support

Problems/Troubleshooting

I HAVE A PROBLEM!!!

Asterisk

• How to get crash info from core file with GDB
• How to resolve long PDD
• Scheduling destruction of SIP dialog
• Correct auth, but based on stale nonce received from
• IAX2 Call rejected, CallToken Support required
• sip show peers does not show devices
• DTMF problems
• Call hangs after 30 seconds
• Call hangs after 30 minutes
• Troubleshooting RINGING
• Channel sent into invalid extension 's' in context 'mor_callingcard', but no invalid handler
• chan_sip.c:1786 __sip_xmit: sip_xmit of 0x81cbc78
• Wrong time in voice mail messages
• Failed to write frame
• Call failed
• rtcp halted Invalid argument
• no samples for g729tolin
• Asterisk can't connect to MySQL database
• Out of idle IAX2 threads
• Asterisk displays wrong time
• SIP Error Codes
• Call rejected by IP: No authority found
• Unable to forward voice frame
• CallerID not passed
• DID is not working
• Calls are not recorded
• Fax is not received
• MOR can't determine who is calling. Make sure accountcode is set for caller (Provider or Device)
• Retrieved 0 adv.rates, max adv.rate: 0.000000, total event price: 0.000000
• One-way audio or not audio at all
  • One way audio problems
• Voicemail
  • No sound on Voicemail or Playback
  • Voicemail does not work
• Dropping extra frame of G.729 since we already have a VAD frame at the end
• Comfort noise support incomplete in Asterisk (RFC 3389)
• mysql_reconnect: mor: Unknown connection error: (2006) MySQL server has gone away.
• Call dropped upon connection
• Starting asterisk: Cannot find your TTY
• False Answer - False Ring
• Unable to allocate RTCP socket: Too many open files in system
• Echo
• Asterisk stops working with Internet loss
• Asterisk ended with exit status 1 Asterisk died with code 1
• Unknown signalling method 'pri_cpe'
• ERROR: Could not open H.323 listener port on 1720
• Auto-Dialer: ERROR! No actions found
• sip_poke_noanswer: Peer 'XXX' is now UNREACHABLE!
• Unknown RTP codec 127 received
• CLIR for ZAP channels
• determine_firstline_parts: Bad request protocol Packet
• Maximum retries exceeded on transmission
• RTCP Read too short
• Peer is not dynamic
• AMI Connection
• H323 problems
• Devices
  • Can't register device
    • Registration from 'SOME DEVICE' failed for 'IP' - Not a local domain
    • Unable to find key 'XXX' in family 'SIP/Registry'
    • Registration from 'sip:XXX@23.45.67.89' failed for '34.56.67.89' - No matching peer found
    • Peer is trying to register, but not configured as host=dynamic
  • Device can't dial out
    • No path to translate from XXX to YYY
    • Call rejected by IP: No such context/extension
    • mor_authorize: Too low balance for more simultaneus calls!!!
  • Device can't be reached
    • Unable to create channel of type 'XXX' (cause 3 - No route to destination)
  • Device is not receiving video
  • Device in Callshop can dial when not LOGGED IN
  • Device ring non standard
• Zaptel
  • Zaptel YELLOW alarm
  • Unable to open master device '/dev/zap/ctl'
• Cant dial to *9901
• Remote host can't match request NOTIFY

System

• Balance troubleshooting
• System sends email every hour on 1st day of the month
• How to forward port using Putty

GUI

• How correctly extract tar.gz file?
• How to remove calling cards (ccshop) shop from GUI
• System uses too much memory
• Can't open GUI
• Can't login
• Graphs does not appear
• Can't open phpMyAdmin
• Can't send email
• Can't initiate web callback
• Can't setup callback
• Vouchers are not accepted
• Can't delete device/user - it has calls
• lib/transaction/simple.rb:46: warning: already initialized constant Messages
• We're sorry, but something went wrong
• GUI Error - Errno::ENETUNREACH
• GUI Error - SystemExit
• GUI Error - Sender address rejected
• GUI Error - Email Username and Password not accepted
• GUI Error - Email SMTP server timeout
• GUI Error - Message refused
• GUI Error - Email SMTP

MySQL

• How to repair MySQL table
• Incorrect key file for table '/tmp/#sql_xxxx.MYI'; try to repair it
• DB Tips

Installation

• rails: command not found
• yaml.rb:133: BUG Segmentation fault

Old/Outdated Topics

• Old Topics