Difference between revisions of "Users"

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User is one of the most important things in MOR itself. If user wants make a call, he needs a device or provider assigned to him. When you control user, you control all of his device, for example: if you change tarrif for your user, then on of his outgoing calls will be billed using that tarrif sheet, no matter where the calls comming from. Same is with LCR, if you change LCR, then routing of his calls changes aswell (please note: localization has higher rank than user LCR, so you can change routing by prefix and so on for all of your users). Also, there is no way how to bill user by prefix at this moment. Basically '''user in MOR is person who controls his devices''', when some stranger wants to send a calls from his server to your's MOR, don't give him user details, give user's device details to that stranger.
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[[Image:note7.png]]
= Description =


'''Add new user''' - open a simple form where you could enter details of your user while making him/her
A '''User''' is the actual user of the MOR system – the client who dials out or receives calls. The term "User" can represent one person or a whole company. The User is the main entity in the system. Most of the settings are associated with "User".


The user list screen
[[Image:user_device.png]]
Users ID - thats unique number of each user


'''User type''' - user, reseller or accountant
= User types =


'''Account type''' - postpaid or prepaid
There are several User types in MOR:


'''Balance''' - displays user balance in default currency.
* '''Admin''' - the main user and owner of the system.
* '''Accountant''' - limited admin of the system which has some powers of Admin to manage the system
* '''Partner''' - user who can manage Resellers
* '''Reseller''' - limited admin of the system which has its own users
* '''User''' - a simple user of the system


'''An human's icon''' -  if its blue, that means user is logged it to personal MOR account, if its white, that means user is offline.
= User list =


'''Gold key on white forma''' - login as that user
The user management window is in '''SETTINGS –> Users'''


'''Thunderbolt''' - select's this user for call trace.
In this window, you can check all users with their main details:


'''3 white/blue screens''' - used for managing groups.
[[Image:icon_status_offline.png]] and [[Image:icon_status_online.png]] show whether the user logged into GUI or is offline. Do not confuse this with device login to the server. These are different meanings. If user is online, you can click on [[Image:icon_status_online.png]] icon to [[Kick and Block user]].<br>
[[Image:icon_calls.png]] - shows calls for this user.<br>
[[Image:icon_recordings.png]] - shows recordings for this user.<br>
[[Image:icon_login_as.png]] - lets you login as this user without entering his password.<br>
[[Image:icon_call_tracing.png]] - initiates Call Tracing for this user.<br>
[[Image:icon_groups.png]] – shows device groups – check Device Groups chapter.<br>
[[Image:icon_device.png]] - Devices – shows user's devices.<br>
[[Image:icon_money.png]] - Manual payment - lets you increase user balance.<br>
[[Image:icon_rates.png]] - Custom Rates – shows user's Custom Rates.<br>
[[Image:icon_subscriptions.png]] - shows user's Subscriptions.<br>
[[Image:View_icon.png]] - shows user's Invoices <br>
[[Image:icon_report_user.png]] - shows user's actions log.<br>
[[Image:icon_magnifier.png]] - lets you edit user's monitoring settings.<br>
[[Image:icon_edit.png]] - lets you edit user's settings.<br>
[[Image:icon_hide.png]] - hides the user (in the Hidden Users list).<br>
[[Image:icon_delete.png]] - lets you delete the user.<br>


'''Blue phone''' - location of all user's devices (please note that reseller's users and devices are not displayed here, you have to login as that reseller to see his users or devices).  
= NOTES =
 
* System Admin is the main user and cannot be deleted.
'''3 Green screens''' - used for subscribtion manage
* A User who has calls cannot be deleted – it's against the billing philosophy.  [[Why MOR does not allow to delete users | All calls made within system should be logged]].
 
* The number of Users is unlimited.
'''Pen on blank page''' - edits user.
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== See also ==
'''Yellow/black circle''' - hides user
* [[How to create User and Device]]
 
* [[User Details]]
'''White minus inside red circle''' - deletes user (only if that user's devices didn't made any calls)

Latest revision as of 13:12, 14 July 2022




Description

A User is the actual user of the MOR system – the client who dials out or receives calls. The term "User" can represent one person or a whole company. The User is the main entity in the system. Most of the settings are associated with "User".

User device.png

User types

There are several User types in MOR:

  • Admin - the main user and owner of the system.
  • Accountant - limited admin of the system which has some powers of Admin to manage the system
  • Partner - user who can manage Resellers
  • Reseller - limited admin of the system which has its own users
  • User - a simple user of the system

User list

The user management window is in SETTINGS –> Users

In this window, you can check all users with their main details:

Icon status offline.png and Icon status online.png show whether the user logged into GUI or is offline. Do not confuse this with device login to the server. These are different meanings. If user is online, you can click on Icon status online.png icon to Kick and Block user.
Icon calls.png - shows calls for this user.
Icon recordings.png - shows recordings for this user.
Icon login as.png - lets you login as this user without entering his password.
Icon call tracing.png - initiates Call Tracing for this user.
Icon groups.png – shows device groups – check Device Groups chapter.
Icon device.png - Devices – shows user's devices.
Icon money.png - Manual payment - lets you increase user balance.
Icon rates.png - Custom Rates – shows user's Custom Rates.
Icon subscriptions.png - shows user's Subscriptions.
View icon.png - shows user's Invoices
Icon report user.png - shows user's actions log.
Icon magnifier.png - lets you edit user's monitoring settings.
Icon edit.png - lets you edit user's settings.
Icon hide.png - hides the user (in the Hidden Users list).
Icon delete.png - lets you delete the user.

NOTES



See also

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