Ticket System
From Kolmisoft Wiki
Kolmisoft Client Support System.
It can be reached at http://support.kolmisoft.com
Access is granted for Kolmisoft clients only.
System capabilities:
- Ticket based problem logging
- Different priorities for tickets
- Multi-level user system
- Admin
- Engineer
- Client
- Email notification
- Stats
- Support plans
Multiple client accounts
Login as usual to the support system:
Go to contacts and press on Add new contact:
Fill in the contact details, check Login Access, fill in the login details, and save them:
A new account is created:
Logout out of the system and then log in to the support system as a new contact:
The page will indicate that a new contact is connected:
Now it is visible which account commented.
All company contacts who participated in the ticket will receive email notifications when there are updates to the ticket.
