M4 Aggregates

Description

Aggregate statistics provide brief information about Terminators and Originators, ASR, ACD.

Usage

Go to REPORTS –> Aggregate

In search filter you can choose time period, which originator and/or terminator you want to see. Also you can search statistics by Prefix or Destination Group. Search by Destination Group works with wild card %. For example, you can type in the beginning of the country and press search. You will get results for all the countries that begin with the specified text.

Other options allows you to choose what information should be shown.

• From User perspective – allows you to see real Calls situation and from User perspective. It is useful if your LCRs have more than one Provider. If some of the Providers in LCR are not reachable for one Call of User, you will get fewer Calls which are recorded in database.
• Use Real Billsec – check this option to show real Billsec instead of Duration of Call, will be shown .
• You are able to decide if Price, Billed Time should be shown for Originator and/or Terminator and other fields like Duration, Answered Calls, Total Calls, ACD, ASR.

Hidden users will not be shown in Originator and Terminator dropdowns, but when Any is selected, hidden users will be displayed in search results.