IVR Greeting for DID
Description
This manual will show how to add simple Greeting in front of any DID.
It means that when caller calls to some DID at first Greeting will be played and then call will be routed to the the appropriate action described in DID settings (to Local User, to Calling Card Dial Plan, to ANI/PIN Dial Plan, to Callback Dial Plan, to PBX Function and similar).
As an example we will show how to add Greeting to the ANI/PIN Dial Plan (DP) (but this example is valid for any other DID, not only ANI/PIN DP).
We have DID: 1111111111 1which points to ANI/PIN DP. That means when caller dials 1111111111 he goes straight to the ANI/PIN Authentication DP (Dial Plan) where system tries to authenticate caller by ANI and/or PIN.
So currently we have:
Caller -> DID (1111111111) -> ANI/PIN DP
We want to add some Greeting so user could hear: "Hello, thank you for calling company X":
We need to configure system in the following way:
Caller -> DID (1111111111) -> IVR (Greeting) -> Fake DID -> ANI/PIN DP
Fake DID is used internally and not visible to anybody, it is used ONLY to forward call from IVR (Greeting) to ANI/PIN DP.
We will use fake DID: 111111111100 (added '00' at the end of real DID to mark this DID as fake - just for informational purposes - it does not mean anything else).
IVR cannot exist one by himself, we need to put it into Dial Plan (to tell the system when this IVR can be reached). We will setup it to "always". E.g. whenever Caller Dials DID he always hears the Greeting.
So we will have:
Caller -> DID (1111111111) -> IVR (Greeting) DP -> Fake DID (111111111100) -> ANI/PIN DP
Setup
Necessary steps to setup all this:
- Create ANI/PIN DP
- Create Fake DID (111111111100) and assign ANI/PIN DP to it
- Create IVR with Greeting and point it to Fake DID
- Create IVR Dial Plan and assign time when this IVR (Greeting) can be reached
- Create DID (1111111111) and assign it to IVR (Greeting) DP
After this Caller can dial DID (1111111111), he should hear Greeting and system will forward him to ANI/PIN DP.
