I cannot make a call
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FOLLOW THIS: Troubleshooting failed Call
Find the reason why call failed
- Go to STATISTICS - Calls - Last Calls window
- Select current day,
- Order calls by date to show most recent calls at the top
- Find your failed call
- Check for it's Hangup Cause Code. Check the reason why call failed here.
- Resolve by provided instructions (if any).
If call is missing in Last Calls
- Check if Asterisk log is present.
- If Asterisk log is missing, make a sip trace to make sure that call is reaching MOR server.
- If sip trace contain information about call, probably something is blocking the call. Try to disable Iptables, Fail2ban, Firewall, etc.
Other reasons to check
- Do not use Device 101 - it is ONLY for demo purposes
- Make sure SIP ALG is DISABLED on your routers
- Do not use Asterisk 1.4.33.1
- Call ends with message 'Login failed'
- I can call local extensions but not PSTN numbers
- I can make calls with SIP but not with H323 devices
- I cannot make calls from different connections from same IP
- Customer cannot make a call over Proxy
- Provider drops the call
- Device with IP Authentication is asked for Username/Password
- Reseller calls are not working
- Asterisk eats all CPU
