I cannot make a call

FOLLOW THIS: Troubleshooting failed Call

Find the reason why call failed

1. Go to STATISTICS - Calls - Last Calls window
2. Select current day,
3. Order calls by date to show most recent calls at the top
4. Find your failed call
5. Check for it's Hangup Cause Code. Check the reason why call failed here.
6. Resolve by provided instructions (if any).

If call is missing in Last Calls

• Check if Asterisk log is present.
• If Asterisk log is missing, make a sip trace to make sure that call is reaching MOR server.
• If sip trace contain information about call, probably something is blocking the call. Try to disable Iptables, Fail2ban, Firewall, etc.

Other reasons to check

• Do not use Device 101 - it is ONLY for demo purposes
• Make sure SIP ALG is DISABLED on your routers
• Do not use Asterisk 1.4.33.1
• Call ends with message 'Login failed'
• I can call local extensions but not PSTN numbers
• I can make calls with SIP but not with H323 devices
• I cannot make calls from different connections from same IP
• Customer cannot make a call over Proxy
• Provider drops the call
• Device with IP Authentication is asked for Username/Password
• Reseller calls are not working
• Asterisk eats all CPU

See also

• I have a problem with Calls
• SIP Error Codes