Aggregate
Description
Aggregate statistics provide brief information about terminators and originators, ASR, ACD. Only calls routed via Terminators are included. Every call made from every user to every different terminator is in the statistic so there may be the same prefixes repeated if grouping by prefix is not selected.
NOTE: search by Admin is not available because Admin's function to make calls is deprecated.
Usage
Go to STATISTICS –> Calls –> Aggregate
Here you are able to see
Searching and grouping
In search filter you can choose time period, which originator and/or terminator you want to see. Also you can search statistics by Prefix or Country.
By default all details are grouped fist by Country, then by Prefix, then goes Originator and lastly by Terminator. If one of them is selected as none, or prefix input is cleared, then details will be grouped by those which left selected in same row just without parameter selected as "none".
You wan to see details by prefix, in search it is necessary to writhe at least "%" symbol.
Available details
Also search options allows you to choose what information should be shown:
- General
- From User perspective – lets you see Calls situation for real and from User perspective. It is useful if your LCRs have more than one Provider. If some of Providers in LCR are not reachable for one Call of User you will get few Calls which are recorded in database.
- Use Real Billsec – check this option and instead of Duration of Call, will be shown real Billsec.
- Show when Answered Calls >= – enter number to show records containing answered calls no less than the specified number.
- Show Columns
- You are able to decide does Price, Billed Time of Originator and/or Terminator should be shown.
- Same with Duration, Answered Calls and Total Calls amounts, ASR,ACD.
ASR will have yellow background if it's value will be between 10% and 20%. Red background if value is between 0% and 10%.
ACD will have yellow background if it's value will be between 2:00 and 3:00. Red background if value is between 0:00 and 2:00.
Finally you are able export results to CSV file.
Hidden users will not be shown in Originator and Terminator dropdowns, but when Any is selected, hidden users will be displayed in search results.
From Reseller PRO
Simple reseller is not able to view Aggregate statistics. Reseller PRO must have Providers assigned to Terminators.
