Callback setup example
This example will demonstrate the basic steps needed to make a calling card callback setup:
1. Let's create a Callback User:
2. When you create a callback user make sure to assign a correct Tariff for the callback.
Our suggestion is to include only those destinations in the tariff from which clients will be calling.
3. Now, let's add a Callback Device:
The Device's settings are not at all important – leave everything empty. They will not be used, anyway.
5. Calling Card or Authorization by PIN dial plan should be created depending on your needs:
Open dial plans menu:
Create a calling card dial plan:
Assign the dial plans to the DID through which it will be reached in the DIDs menu.
Important! This Dial Plan are active by themselves. That is, dialing the associated DID, you will get the service described by this Dial Plan. Callback is not configured yet.
6. Now we will create a Callback Dial Plan:
7. Save the dial plan and edit the settings, you will be forwarded to this page:
And in the Dial Plan section, the same information is given in another perspective:
In the Assigned DID(s) section you can see the assigned DIDs for Callback Dial Plans.
What does all this mean?
Let's review what we have done just now.
- Callback for PIN line shows us that when the user dials number 37041201026, he will initiate callback. He gets called back and is connected to DID 37037210226, which is Auth. by PIN Dial Plan. Here he will be asked for his PIN. That's Callback with Auth. by PIN.
- Callback for ANI line shows us that when the user dials number 37041201027, he will initiate callback. He gets called back and is connected to DID 37037210227, which is Auth. by ANI Dial Plan. Here the user's CallerID will be checked, and if it is not recognized he will be asked for his PIN. That's Callback with Auth. by ANI.
- Callback for CC line shows us that when the user dials number 37041201028, he will initiate callback. He gets called back and is connected to DID 37037210228, which is Calling Card Dial Plan. Here he will be asked for Number/PIN of the Card. That's Callback with Calling Card.
This finishes our example of the various types of Callback and how to set them up.
See also:
