Support System explanation

Kolmisoft Client Support System is used to communicate with Clients.

Main purpose is to help solve problems. Support System helps to do that by keeping information organized.

If you have some problem you need to login to Support System and create Support Ticket.

Each Ticket is for ONLY one problem. If you have another problem - you need to create separate ticket.

When Ticket is created Kolmisoft team will start to solve it based on its priority. Priority can be changed if you have Support Plan with Kolmisoft.

Otherwise tickets' priority is Low and it will be solved only after higher priority tickets will be finished.

Communication in the Ticket is done writing comments.