M4 Alerts

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WIP

Description

Alerts is located under SECURITY -> Alerts

Alerts functionality is dedicated to taking actions about your system issues which may cause a problem. For example, you may block a User, disable Origination/Termination Point or simply send a notification to a specified Group of Contacts.

Parameters

You are able to follow these parameters:

  • ASR – Answer-Seizure Ratio (percent)
  • ACD – Average Call Duration (in seconds)
  • PDD – Average Post Dial Delay. The time between punching in the last digit of a telephone number and receiving a ring or busy signal (in seconds)
  • TTC (Time to Connect)(DURATION-BILLSEC) – Average time between receiving a ring signal and answer to the call (in seconds)
  • BILLSEC – Sum of calls bilsec (in seconds)
  • TOTAL CALLS – Sum of all calls.
  • ANSWERED CALLS – Sum of answered calls.
  • NOT ANSWERED CALLS – Sum of not answered calls (FAILED, BUSY, NO ANSWER).
  • SIMULTANEOUS CALLS – Number of simultaneous calls (only applies to users and providers).
  • PRICE SUM – Sum of calls price (only applies to users and providers).
  • HGC (ABSOLUTE) – Number of calls terminated with this HGC.
  • HGC (PERCENT) – Percentage of calls terminated with this HGC.

And it is possible to make actions for these types of M2 Objects or send notification about it:

Object Types



Primary and Secondary Object

If the Primary Object is Origination or Termination point, it is possible to select a Secondary Object. Secondary Object's Type can be only Destination or Destination Group. This allows selecting only a specific Destination or Destination Group for a particular Termination/Origination Point.

User to Notify

When the Object Type is a Client you have an option to Notify User(s) by email. An email goes to one of the preset email addresses:

  • Usually email is sent to NOC email address.
  • If NOC email address is not set, email is sent to Main email address.
  • If Main email address is not set, email is sent to Billing email address.
  • If Billing email address is not set, email is sent to Rates email address.
  • If none of NOC, Main, Billing or Rates email is set, no Alert notification email will be sent.



Settings


General

M2 alert general.png

  • Alert Name – name of Alert.
  • Primary Object - Primary Object to observe. All alerts must have a Primary Object.
  • Object Type – select Object Type to observe for Primary Object.
  • Object Name – specify name/prefix of Primary Object (fields depends on selected Object Type)
  • Secondary Object - Secondary Object to observe. Only Available if Primary Object's Type is Termination Point or Origination Point. Secondary Object act as Destination/Destination Group filter for Primary Object.
  • Object Type – select Object Type to observe for Secondary Object. Available types are Destination and Destination Group.
  • Object Name – specify name/prefix of Secondary Object.


  • Parameter – choose which parameter should be followed.
  • Check last – the time period to check.

NOTE: Object Type, Object Name, Parameter cannot be changed once Alert is created.

  • Ignore if Calls (in 1 h) <= – indicate calls sum when system should ignore Alert if calls sum in one hour is less than written (if 0, Alert will not be ignored).
  • Ignore if Calls (in 1 h) >= – indicate calls sum when system should ignore Alert if calls sum one hour is more than written (if 0, Alert will not be ignored).
  • Group to Notify – select Group of Contacts who should be informed about Alert/clear.
  • Notify to User – it is available only when the Alert object type is Client or Origination/Termination Point. Check if you want to notify User on Alert. More information available here.



Alert

M2 alert alert.png

  • Alert if <= - triggers the alert when observed parameter drops below given value.
  • Alert if >= - triggers the alert when observed parameter raises above given value.
  • Disable Primary Object - disables the observed primary object when an alert is triggered. NOT available for Destinations and Destination Group type objects.
  • Disable TP in Dial Peer - disables the selected Termination Point when an alert is triggered (only available when observing Termination Point object). This option does not have any effect when "Disable Primary Object" is enabled.
  • Routing Group - sets the provided Routing Group for the observed object (only available when observing Origination Points)
  • Deactivate DP in RG: - deactivates selected Dial Peer in Origination Point's Routing Group (only available when observing Origination Points)
  • Notify on Alert via email - sends a notification email when an alert is triggered.
  • Notify On Alert via SMS - sends a notification SMS when an alert is triggered.
  • SMS Alert Text - SMS text to send when alert is triggered. Active only if Notify On Alert via SMS: set to yes



Clear

M2 alert clear.png

  • Disable Clear - disables clearing indefinitely. The changes triggered by the alert can be changed by hand.
  • Clear on Condition
    • Clear if <= - clears the alert when observed parameter drops below given value.
    • Clear if >= - clears the alert when obsered parameter raises above given value.
  • Clear on time basis
    • Clear after - clears the alert after a given period of time. (The period is set once the alert is triggered)
    • Clear on Date - clears the alert on the given date.
  • Enable Primary Object - enables the Primary Object once the alert is cleared. Only available if Disable Primary Object is selected in the Alerts section.
  • Enable TP in Dial Peer - enables Termination Point to be used again in the corresponding Dial Peer (only available when observing Termination Point object).
  • Routing Group - sets the provided Routing Group for the observed object(only available when observing Origination Points)
  • Activate DP in RG: - activates Dial Peer in Routing Groug (the one disabled in Deactivate DP in RG: setting on Alert section). Only available when observing Origination Points.
  • Notify on Alert via email - sends a notification email when an alert is cleared.
  • Notify On Alert via SMS - sends a notification SMS when an alert is cleared.
  • SMS Alert Text - SMS text to send when alert is cleared. Active only if Notify On Alert via SMS: set to tyes




Examples

Block Termination Point for 1 hour if ACD during last 24h drops below 120 seconds

Primary Object, Object Type: Termination Point

Object name: select specific Termination Point

Parameter: ACD

Check Last: 24h

Ignore if Calls (in 24 h) <=: 50

Alert if ASR <=: 120

Disable Primary Object: checked

Disable Clear: unchecked

Clear on time basis, Clear after: 60 minutes

Enable Primary Object: checked



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