Difference between revisions of "Support System explanation"
| Line 1: | Line 1: | ||
=About= | =About= | ||
Kolmisoft Client Support System is used to | Kolmisoft Client Support System is used to help Clients to solve their problems. | ||
It's address is: http://support.kolmisoft.com | It's address is: http://support.kolmisoft.com | ||
Revision as of 13:08, 22 January 2015
About
Kolmisoft Client Support System is used to help Clients to solve their problems.
It's address is: http://support.kolmisoft.com
Main purpose is to help solve problems. Support System helps to do that by keeping information organized.
You should get login credentials in your email. If you lost them or did not received - please ask for them by email: info@kolmisoft.com
Tickets
If you have some problem you need to login to Support System and create Support Ticket.
IMPORTANT! Each Ticket is ONLY for one problem/question. If you have another problem - you need to create separate ticket.
Tickets priority
When Ticket is created Kolmisoft team will start to solve it based on its priority. Priority can be changed if you have a Support Plan with Kolmisoft.
More information about support plans can be found here.
Comments
Communication in the Ticket is done writing comments.
Notification
When somebody comments on your Ticket, you will receive an email with this comment.
Attachments
It is possible to add an attachment to the ticket.
Press Add Attachment in the ticket edit window:
