Difference between revisions of "Support System explanation"
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Kolmisoft Client Support System is used to communicate with Clients. | Kolmisoft Client Support System is used to communicate with Clients. | ||
It's address is: http://support.kolmisoft.com | |||
Main purpose is to help solve problems. Support System helps to do that by keeping information organized. | Main purpose is to help solve problems. Support System helps to do that by keeping information organized. | ||
Revision as of 05:24, 10 October 2011
About
Kolmisoft Client Support System is used to communicate with Clients.
It's address is: http://support.kolmisoft.com
Main purpose is to help solve problems. Support System helps to do that by keeping information organized.
You should get login credentials in your email. If you lost them or did not received - please ask for them by email: info@kolmisoft.com
Tickets
If you have some problem you need to login to Support System and create Support Ticket.
Each Ticket is ONLY for one problem/question. If you have another problem - you need to create separate ticket.
Tickets priority
When Ticket is created Kolmisoft team will start to solve it based on its priority. Priority can be changed if you have a Support Plan with Kolmisoft.
More information about support plans can be found here.
Comments
Communication in the Ticket is done writing comments.
Notification
When somebody comments on your Ticket, you will receive an email with this comment.
