Difference between revisions of "Support System explanation"
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If you have some problem you need to login to Support System and [[Create new Ticket in Ticket System | create Support Ticket]]. | If you have some problem you need to login to Support System and [[Create new Ticket in Ticket System | create Support Ticket]]. | ||
Each Ticket is for ONLY one problem. If you have another problem - you need to create separate ticket. | '''Each Ticket is for ONLY one problem.''' If you have another problem - you need to create separate ticket. | ||
=== Priority === | === Priority === | ||
When Ticket is created Kolmisoft team will start to solve it based on its priority. Priority can be changed if you have Support Plan with Kolmisoft. | When Ticket is created Kolmisoft team will start to solve it based on its priority. Priority can be changed if you have a Support Plan with Kolmisoft. | ||
Otherwise tickets' priority is Low and it will be solved only after higher priority tickets will be finished. | Otherwise tickets' priority is Low and it will be solved only after higher priority tickets will be finished. | ||
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=== Notification === | === Notification === | ||
When somebody comments on your Ticket, you will receive email with this comment. | When somebody comments on your Ticket, you will receive an email with this comment. | ||
Revision as of 12:47, 5 May 2011
Kolmisoft Client Support System is used to communicate with Clients.
Its address is: http://support.kolmisoft.com
Main purpose is to help solve problems. Support System helps to do that by keeping information organized.
You should get login credentials in your email. If you lost them or did not received - please ask for them by email: info@kolmisoft.com
Tickets
If you have some problem you need to login to Support System and create Support Ticket.
Each Ticket is for ONLY one problem. If you have another problem - you need to create separate ticket.
Priority
When Ticket is created Kolmisoft team will start to solve it based on its priority. Priority can be changed if you have a Support Plan with Kolmisoft.
Otherwise tickets' priority is Low and it will be solved only after higher priority tickets will be finished.
Comments
Communication in the Ticket is done writing comments.
Notification
When somebody comments on your Ticket, you will receive an email with this comment.
